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View Poll Results: What warranty is better: | |||
24 month Limited Warranty that does not cover broken screen? |
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24 | 85.71% |
90 days Full Warranty that would cover broken screens? |
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1 | 3.57% |
Your option |
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3 | 10.71% |
Voters: 28. You may not vote on this poll |
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#1 |
Fanatic
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Karma: 6976
Join Date: Oct 2009
Location: New York
Device: PocketBooks and Onyxes and anything E-Ink...
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We here at PocketBook-USA are thinking now about what warranty would be better for our customers: the one which is now - Limited Warranty for two years that covers basically except ADH (accidental damage from handling, i.e. - broken screens and water/vodka/beer
![]() In the first case you'd need to pay about $150 to change the screen, in the second you can play football with your PB or your home pet-elephant may stomp on it before 90 days expire - you'll get a new or repaired device... Or, maybe, your variant? Last edited by Yar-PocketBooker; 01-29-2010 at 09:46 PM. |
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#2 |
Grand Sorcerer
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Karma: 128354696
Join Date: May 2009
Location: 26 kly from Sgr A*
Device: T100TA,PW2,PRS-T1,KT,FireHD 8.9,K2, PB360,BeBook One,Axim51v,TC1000
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The PB360 is plenty sturdy; if I broke the screen it would be my fault. And I'd have to be seriously abusing the thing to do that. I would not expect you to cover abuse or physical accident.
On the other hand, eink tech is relatively new so a longer warranty on manufacturing defects or performance issues (say the contrast degrades over time) would be more comforting. Fair? |
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#3 |
Enthusiast
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Karma: 707044
Join Date: Sep 2009
Location: Iowa, USA
Device: iRex iLiad & PocketBook 360
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Why not keep the longer warranty, but sell a screen insurance package for those who feel they prefer it? This is sort of like when buying a computer, you can choose the standard warranty or purchase different upgraded levels of service (like next day on site repair) & length of warranty.
Dave |
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#4 |
Wizard
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Karma: 10484861
Join Date: May 2006
Device: PocketBook 360, before it was Sony Reader, cassiopeia A-20
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You could make a deal with a specialized company that provides "accidental handling damage" warranty and make it an option.
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#5 |
eBook Enthusiast
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Karma: 93383043
Join Date: Nov 2006
Location: UK
Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6
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I'd stick with the 2 year limited warranty. 90 days is a ludicrously short warranty period, and you shouldn't be paying for people who break the device themselves. If people want accidental damage cover, it's generally available as an option on their home contents insurance.
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#6 | ||
Banned
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Karma: 15348
Join Date: Jun 2007
Device: mine
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Quote:
Quote:
Too tired to think for myself so...what they said!! ![]() |
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#7 |
Wizard
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Karma: 13500000
Join Date: Nov 2009
Location: Portland, OR
Device: Boox PB360 etc etc etc
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i like the way you think^^ my vision for larger devices has always included a flip over the top cover that also acted as teh switch for turning the device on or off.
I used to work at sharper image once upon a life. we sold extra replacement guarantees. They cost SI a huge amount of money because they allowed for an upgrade to a newer product if the same as your broken unit wasn't available. So there were a constant stream of the same people whose gadget suddenly cease working just before the guarantee ran out and then would pay the small difference between their original price and the new thing. i remember and Archos customer who basically kept upgrading his archos to the newer model for $50 |
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#8 | ||
Banned
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Karma: 15348
Join Date: Jun 2007
Device: mine
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Quote:
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Nice to see many want the longer warranty over other options. I would have voted that way as well, except I think Pocketbook is really on to something with the cover on the PB360... You know, on LCD based and non-Wacom touch devices, a flip over cover could maybe be rigged to function as a sun shield to help control reflections a bit. ![]() |
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#9 |
Fanatic
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Karma: 6976
Join Date: Oct 2009
Location: New York
Device: PocketBooks and Onyxes and anything E-Ink...
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Breck, you're right, as always..., with plastic screens users would want longer 'regular' warranty.
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