4 hours and still disappointed

[panda53]

I'm on my second Cool-er. The first one developed an unfixable display problem - I returned it to where I purchased it, and received a replacement. That was just under 2 months ago.

Last night my cool-er was working perfectly, as I read an Adobe DRM ebook.

This morning, I read 2 pages, and then the display went blurry, lots of spurious lines, double blocks etc. I tried charging the battery more (it didn't need it but last time this helped) - display still worse. I tried turning it off and waiting a few hours - no improvement. I downloaded the latest firmware update and flashed the firmware. The first time the squiggles remained, and the cool-er didn't respond. The second time things were better, but the update hung on the 4th black trainline block. The third time things went great, but the update never finished. When I disconnected and turned on the cool-er, it had the new update number and seemed fine. I loaded a book - but as soon as I started to read, the display went blurry and I'm back to the original problem.

So, after 4+ hours of hassle, and a lot of disappointment, I'm returning my 2nd cool-er tomorrow and asking for a replacement.

I really like the Cool-er but it's so not reliable! The design is better than the others, and the plug and play ability enables loading personal documents which is super. But so far, reliability is a big problem.

Have I been unlucky, or are others having similar experiences.

[sassanik]

That doesn't sound good at all! I have not heard of this problem before, hopefully its an isolated incident.


Amy

[panda53]

Argos replaced, without any hassle, the Cool-er with a lovely pink one (as all the silver ones were out of stock). It seems to be working fine - although it still had the old grey scale firmware on it.

I've now updated it to 1.12.9 and am happily reading again.

But, as the Argos staff repeatedly said, it's a very expensive piece of equipment to break down after less than 2 months.

[jackau]

Originally Posted by panda53

Argos replaced, without any hassle, the Cool-er with a lovely pink one (as all the silver ones were out of stock). It seems to be working fine - although it still had the old grey scale firmware on it.

I've now updated it to 1.12.9 and am happily reading again.

But, as the Argos staff repeatedly said, it's a very expensive piece of equipment to break down after less than 2 months.

I remember some one said Netronix product failure rate was pretty high!

So good luck on the new one. Currently, the device is doing very well for me reading books with only text (not PDF).

Asus just anounced more new devices, they got a 9 inch reader, Asus software support is not bad so lets see how Cool-er and Netronix stands up to the giant.