PocketGoods, the new contact of the Pocketbook in the forum (responsible for Europe)

Forkosigan · 12-30-2009, 12:54 PM

If I may introduce - PocketGoods - your new contact of Pocketbook in the forum!(responsible for Europe)

To keep on doing a good support with rising customer number, I get support of my distributor PocketGoods (http://www.pocketgoods.de/).

So if you have technical questions, or questions to guarantee handling, you can ask PocketGoods (or also of course the shop where you have bought your device).

PocketGoods · 12-30-2009, 01:10 PM

Hi! I'll do my best

HarryT · 12-30-2009, 01:17 PM

Welcome to MobileRead!

Ebiumn · 01-02-2010, 07:38 AM

hiya

Yar-PocketBooker · 01-03-2010, 01:27 AM

PocketGoods, wilkommen to MR!

grimo1re · 01-03-2010, 02:18 AM

Great to see you guys so active in the forum!

Yar-PocketBooker · 01-03-2010, 07:45 PM

We have to be active, heh... When we reach Kindle heights, we may relax... A little

)

PocketGoods · 01-03-2010, 07:56 PM

Quote:

Originally Posted by Yar-PocketBooker

We have to be active, heh... When we reach Kindle heights, we may relax... A little

)

That's right! Just a little relaxing after Sony and Co. begins to relax

brecklundin · 01-04-2010, 01:37 AM

sooo, I hear the new 14" reader is gonna be $50 and have free mobile bradband with no use caps, it will have color and play video and will be released in two weeks. Is this correct?

hehehehe...welcome to the forum. Yar & Forkosigan have set a pretty high standard for support here, so consider the pressure on you now as well!!

norciom · 02-03-2010, 02:32 PM

What is the Pocketbook's policy to the more "sensitive" information about the devices?
For example the key combination to perform a firmware update is public.

I've discovered a key combination to format and restore to 'out of the box' state the Flash memory.

And I think some other service menus exist.

Will you tell them to us or will we discover them?

I ask cause, without the ability to format the memory, I would have had to send my device to a service center. And there are none in my country.

12-30-2009, 12:54 PM	#1
Forkosigan Wizard Posts: 2,836 Karma: 71344 Join Date: Jun 2009 Location: Dresden Device: Pocketbook Touch (622)	PocketGoods, the new contact of the Pocketbook in the forum (responsible for Europe) If I may introduce - PocketGoods - your new contact of Pocketbook in the forum!(responsible for Europe) To keep on doing a good support with rising customer number, I get support of my distributor PocketGoods (http://www.pocketgoods.de/). So if you have technical questions, or questions to guarantee handling, you can ask PocketGoods (or also of course the shop where you have bought your device). Last edited by mtravellerh; 12-30-2009 at 12:59 PM.

01-03-2010, 07:45 PM	#7
Yar-PocketBooker Fanatic Posts: 589 Karma: 6976 Join Date: Oct 2009 Location: New York Device: PocketBooks and Onyxes and anything E-Ink...	We have to be active, heh... When we reach Kindle heights, we may relax... A little)

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12-30-2009, 01:10 PM	#2
PocketGoods Banned Posts: 404 Karma: 15194 Join Date: Dec 2009 Location: Planet Earth (Milky Way, Solar System) Device: PB360	Hi! I'll do my best

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01-02-2010, 07:38 AM	#4
Ebiumn Connoisseur Posts: 52 Karma: 114 Join Date: Oct 2009 Location: England Device: Pocketbook 360, Kindle Voyage	hiya

01-03-2010, 01:27 AM	#5
Yar-PocketBooker Fanatic Posts: 589 Karma: 6976 Join Date: Oct 2009 Location: New York Device: PocketBooks and Onyxes and anything E-Ink...	PocketGoods, wilkommen to MR!

01-03-2010, 02:18 AM	#6
grimo1re Geekette Posts: 435 Karma: 3335 Join Date: Sep 2006 Location: NSW, Australia Device: Sony Reader PRS500, PocketBook 360	Great to see you guys so active in the forum!

01-04-2010, 01:37 AM	#9
brecklundin Banned Posts: 1,906 Karma: 15348 Join Date: Jun 2007 Device: mine	sooo, I hear the new 14" reader is gonna be $50 and have free mobile bradband with no use caps, it will have color and play video and will be released in two weeks. Is this correct? hehehehe...welcome to the forum. Yar & Forkosigan have set a pretty high standard for support here, so consider the pressure on you now as well!!

02-03-2010, 02:32 PM	#10
norciom ego Alpha et Omega Posts: 59 Karma: 898 Join Date: Dec 2009 Location: Romania Device: Pocketbook 360	What is the Pocketbook's policy to the more "sensitive" information about the devices? For example the key combination to perform a firmware update is public. I've discovered a key combination to format and restore to 'out of the box' state the Flash memory. And I think some other service menus exist. Will you tell them to us or will we discover them? I ask cause, without the ability to format the memory, I would have had to send my device to a service center. And there are none in my country.

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