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#1 |
Junior Member
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Karma: 10
Join Date: Jun 2020
Device: none
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Can no longer add books to Calibre
When I click the Add Books button in Calibre I now get an error message:
calibre, version 4.18.0 ERROR: Unhandled exception: <b>Exception</b>:File dialog failed (return code -1073741819): calibre 4.18 embedded-python: True is64bit: False Windows-8.1-6.3.9600-SP0 Windows ('32bit', 'WindowsPE') 32bit process running on 64bit windows ('Windows', '8.1', '6.3.9600') Python 2.7.16+ Windows: ('8.1', '6.3.9600', 'SP0', u'Multiprocessor Free') Interface language: None Successfully initialized third party plugins: DeDRM (6, 6, 1) Traceback (most recent call last): File "site-packages\calibre\gui2\actions\add.py", line 494, in add_books File "site-packages\calibre\gui2\win_file_dialogs.py", line 254, in choose_files File "site-packages\calibre\gui2\win_file_dialogs.py", line 208, in run_file_dialog Exception: File dialog failed (return code -1073741819): I've tried updating the software, and I've tried excluding Calibre and the library files from my Norton Antivirus, but I still get this error message. |
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#2 |
creator of calibre
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Karma: 23661992
Join Date: Oct 2006
Location: Mumbai, India
Device: Various
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Something on your computer, most likely the anti-virus, is blocking the calibre
helper process for file dialogs (calibre-file-dialog.exe). Disable the antivirus or add an exception for calibre-file-dialog.exe and you should be fine. Alternatively, you can tell calibre to not use native file dialogs, which avoids the helper process, by setting the CALIBRE_NO_NATIVE_FILEDIALOGS environment variable to 1 as described here: https://manual.calibre-ebook.com/cus...ment-variables |
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#3 |
Junior Member
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Karma: 10
Join Date: Jun 2020
Device: none
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![]() Thank you, adding calibre-file-dialog.exe to my Norton ignore didn't work, but not using Native File Dialogs for Calibre did work, I can add books again! ![]() |
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#4 |
Guru
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Karma: 2090886
Join Date: May 2019
Device: Kindle Oasis 1st Gen
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I can't remember, does windows 8.1 have its own version of Defender? If it does, you might want to try investigating that to see if it is interfering for adding books.
Since you've got a solution already though, it might be more work than you care to do ![]() |
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#5 |
Resident Curmudgeon
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Karma: 134321338
Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3
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One thing to do is dump Norton. It is one of the worst programs ever and it really does slow down your computer a lot. Just use the AV that comes with Windows 10. It works well and does not have false positives.
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#6 | |
Junior Member
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Karma: 10
Join Date: Jul 2017
Device: sony
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Quote:
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#7 | |
null operator (he/him)
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Karma: 27620684
Join Date: Mar 2012
Location: Sydney Australia
Device: none
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Quote:
It worked for Aquila1nz BR |
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Tags |
adding books, calibre, error |
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