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#1 |
Surfin the alpha waves ~~
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Karma: 459220161
Join Date: Dec 2010
Location: New Jersey
Device: Jetbook Lite & Mini, Nook STR, Kobo, Hanvon N516, Kindle 2, Androids
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Deregister a Nook Simple Touch Reader
I need some direction.
I have a Nook Simple Touch Reader BNRV300 that I haven't used since 2017. I'd like to deregister it, wipe it clean, and give it to my daughter. I charged it up and it powered up just fine. The time clock was wrong, but I expected that. Since we changed our router and have a new wifi password it couldn't get the correct time. Once I entered the new password and it connected, the time updated properly. Everything seems okay, and the Nook reports that it is connected to the network, but when I try to deregister it I get an error message that it needs to connect to the internet but there is no connection. I've tried turning off the wifi and turning it back on again, but I just get the same error message. My next step is to check with B&N support, but they were never very helpful in the past so I thought I'd post here. Does anyone know of any steps I'm missing? |
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#2 |
eReader Wrangler
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Karma: 50076341
Join Date: Mar 2013
Location: Boise, ID
Device: PB HD3, GL3, Tolino Vision 4, Voyage, Clara HD
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I'm guessing your ttl (or whatever it is called) security protocol is not up to date, so B&N refuses the connection. You'll have to manually update your firmware. The download and update instructions should be here...
https://help.barnesandnoble.com/app/...ok%3F#ManualDL |
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#3 | |
Wizard
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Karma: 8796704
Join Date: Jun 2010
Device: Kobo Clara HD,Hisence Sero 7 Pro RIP, Nook STR, jetbook lite
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Quote:
https://help.barnesandnoble.com/app/...tail/a_id/4212 link to the download at B&N https://su.barnesandnoble.com/nook/n...1_2_update.zip instruction for installing: https://help.barnesandnoble.com/app/...etail/a_id/215 Now for a drink the person who did the B&N website musk be a drunk. bernie |
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#4 |
Surfin the alpha waves ~~
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Karma: 459220161
Join Date: Dec 2010
Location: New Jersey
Device: Jetbook Lite & Mini, Nook STR, Kobo, Hanvon N516, Kindle 2, Androids
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Thanks, guys! I'll try this tomorrow.
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#5 |
Surfin the alpha waves ~~
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 24,843
Karma: 459220161
Join Date: Dec 2010
Location: New Jersey
Device: Jetbook Lite & Mini, Nook STR, Kobo, Hanvon N516, Kindle 2, Androids
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Thanks again! That did it. It would be nice if they had a more accurate error message.
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#6 |
eReader Wrangler
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Karma: 50076341
Join Date: Mar 2013
Location: Boise, ID
Device: PB HD3, GL3, Tolino Vision 4, Voyage, Clara HD
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They did send out notices and, had your Nook been in use and occasionally hooked up to B&N at the time of the update, it probably would have been automatic (and basically unnoticed). Kindle and Kobo had the same issues when updating their security protocol — and folks still have to do manual updates to get past it. Basically what they're saying is that, without the security update, your Nook (or other's Kindle or Kobo) can compromise B&N's (or Amazon's or Kobo's) servers, so they reject the connection until you have the newer protocol.
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#7 |
Connoisseur
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Karma: 10
Join Date: Dec 2013
Device: Kindle Voyage, Kindle Paperwhite, Kobo Libra 2
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I was having the same problem, so thanks for this thread!
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#8 | |
Bibliophagist
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Karma: 152906060
Join Date: Jul 2010
Location: Vancouver
Device: Kobo Sage, Libra Colour, Lenovo M8 FHD, Paperwhite 4, Tolino epos
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Quote:
If you are using payment cards, you also run into the PCI DSS (Payment Card Industry Data Security Standard) which mandated disabling SSL and TLS 1.0 as of June 30, 2018 with TLS 1.1 being on the chopping block. For what it's worth, the IETF has deprecated SSL, TLS 1.0 and TLS 1.1. |
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