04-05-2018, 10:07 AM | #1 |
Member
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Device: onyx boox note
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onyx boox note 10.3 hardware issues
Hi,
I just received the onyx boox note. Software works fine. got two issues regarding the hardware: 1. The power button stuck out at a a slight angle. I pushed it in, and it remained there, but still a bit to sturdy for a button. I tried to find photos of how the button should look, but couldn't find any. 2. The screen disappears under the black edge for half a centimeter on the right hand side – in the native browser, that is about a full character I cannot see. There is the option to calibrate the screen (within the note taking app, I think), but I wonder if others have the same issue, or that my device's outer body is just not well-fixed. It would be much appreciated if anyone can take a picture of the power button and upload it here. Thanks! T. |
04-05-2018, 11:21 AM | #2 | |
Connoisseur
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Device: Kindle, Boox
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Where did you buy this from?
I don't have a Note, but I do have a Max2. There shouldn't be such a significant gap between the bezel border and the outer casing. The power button should also be straight, not angled like the picture you posted - this might be due to the unusual gap (the outer casing and power button level is misaligned). Quote:
EDIT: This video has some closeup shots of the device at the beginning -> https://www.youtube.com/watch?v=mW_tw87-PEc From what you describe, this unit seems to have been improperly assembled. I suggest asking for a replacement or refund. Last edited by gimble; 04-05-2018 at 11:34 AM. |
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04-05-2018, 12:40 PM | #3 |
Member
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Device: onyx boox note
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Thanks for your reply. It seems very different from the video indeed. I bought the device from ereader-store.de
After first having to wait for a delayed batch for a few weeks, I was apparently sent a defective device to compensate for the long wait (sorry, being slightly unhappy here). I've e-mailed the store to ask for a replacement. To Be honest, I have a bit of a bad feeling about the service due to my experiences, despite some decent reviews here in the past. Cheers, Th. |
04-05-2018, 02:07 PM | #4 | |
Wizard
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Device: Samsung EB60, Onyx M92, Onyx Max2
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Currently, the delay to obtain a reply could be criticized. Don't forget the announced delays; see below. You could read this too : https://www.mobileread.com/forums/sh...0&postcount=39
So, it's could be long (maybe), but I'm convinced that you obtain a reply, probably a new device to replace yours. Quote:
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04-06-2018, 09:14 AM | #5 |
Connoisseur
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From the history here, that store is genuine and reputable. They tend to be slow during new device launch, especially considering the relatively huge demand for Note.
Still, it is not a good experience to get a defective unit after a delay and then have to deal with the potentially slow response again for a replacement... Hopefully, your issue gets resolved soon. |
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04-07-2018, 03:02 AM | #6 | |
Junior Member
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Device: Boox Note
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Hi, I don't have Boox note with me right now.
I been using it for about 2 weeks. I dont think I have any hardware problems. Once I get home, I would take a photo for you. Quote:
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04-07-2018, 07:11 AM | #7 | |
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Device: onyx boox note
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Quote:
Cheers T. |
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06-28-2018, 05:16 AM | #8 |
Junior Member
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Join Date: Jun 2018
Device: onyx boox note
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onyx boox note issue?
When I replace a pdf file on the boox note by its new version from my laptop by using the usb transfer, I have to shut down the boox note to have the replacement made. Otherwise, when I open the file, I only get the old version.
Can someone tell me whether this is an issue with the boox note, or whether I am omitting to do something? Thank you |
06-29-2018, 03:27 AM | #9 |
Cloud Reader
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Device: Kindle Oasis, Kindle Scribe, iPad Pro 11
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Can’t you just ask for a refund and get a new device on Amazon?
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