Shout out to Audible Customer Service

Rich_D · 04-28-2015, 12:57 PM

Recently, I saw some posts here that Audible was emailing customers that purchased Jim Butcher's Ghost Story, narrated by John Glover, and offering them the new Jim Marsters version at no charge. I never got the email, and contacted Audible to see if the promotion was still available. It wasn't, but before I could say anything else, the rep offered me a free credit that I could use to purchase the newer version. Thanks Audible!

Synamon · 04-28-2015, 02:55 PM

I contacted them about this last week. Audible told me that the email only went to current members and since I cancelled a few months ago my account was not eligible (even though I purchased the audiobook back when I was a member). Then they gave me a free credit to purchase the new version of Ghost Story anyway.

pwalker8 · 04-29-2015, 08:39 AM

I've always been impressed by Audible and their customer service.

booklover6 · 08-06-2015, 04:29 PM

I'm happy that they refunded me for two books when I requested it, even though I don't have a membership. I listened to the first two but I just couldn't take it any more. I'm done with the series. So I was glad to get my money back on the two I hadn't listened to.

04-28-2015, 12:57 PM	#1
Rich_D Fanatic Posts: 581 Karma: 1314896 Join Date: Mar 2010 Location: Pittsburgh, PA USA Device: Android phone, Kobo Glo HD, nook ST with Glo (backup)	Shout out to Audible Customer Service Recently, I saw some posts here that Audible was emailing customers that purchased Jim Butcher's Ghost Story, narrated by John Glover, and offering them the new Jim Marsters version at no charge. I never got the email, and contacted Audible to see if the promotion was still available. It wasn't, but before I could say anything else, the rep offered me a free credit that I could use to purchase the newer version. Thanks Audible!

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04-28-2015, 02:55 PM	#2
Synamon Lunatic Posts: 1,691 Karma: 4386372 Join Date: Dec 2011 Location: Land of the Loonie Device: Kindle Paperwhite and Keyboard, Kobo Aura, iPad mini, iPod Touch	I contacted them about this last week. Audible told me that the email only went to current members and since I cancelled a few months ago my account was not eligible (even though I purchased the audiobook back when I was a member). Then they gave me a free credit to purchase the new version of Ghost Story anyway.

04-29-2015, 08:39 AM	#3
pwalker8 Grand Sorcerer Posts: 7,195 Karma: 70314280 Join Date: Dec 2006 Location: Atlanta, GA Device: iPad Pro, iPad mini, Kobo Aura, Amazon paperwhite, Sony PRS-T2	I've always been impressed by Audible and their customer service.

08-06-2015, 04:29 PM	#4
booklover6 Grand Sorcerer Posts: 6,536 Karma: 14008730 Join Date: May 2008 Location: PA (USA) Device: Kobo Clara, 2E, Libre 1, PW4, PW5, 2022 Kindle, Kobo Libre Colour	I'm happy that they refunded me for two books when I requested it, even though I don't have a membership. I listened to the first two but I just couldn't take it any more. I'm done with the series. So I was glad to get my money back on the two I hadn't listened to.

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