![]() |
#1 |
Connoisseur
![]() ![]() ![]() ![]() ![]() ![]() Posts: 54
Karma: 604
Join Date: Feb 2008
Location: UK and Thailand
Device: iPod Touch ipad
|
Praise for Sony Service Center
On the 11 of April 08 I returned my PRS 500 from my home in Thailand to the Sony Service Center, Laredo Texas for repair under Limited Warranty, they estimated the cost including return shipping would be $79.99 and I approved it, however on the 21 April 08 I was informed by email that a repair was not possible after all and that they had shipped me a new replacement (postage cost $29) I received this on 03 May 08 with a new Warranty / charger /software disk and cables.
Excellent service indeed Keith |
![]() |
![]() |
![]() |
#2 |
Actively passive.
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 2,042
Karma: 478376
Join Date: Feb 2008
Location: US
Device: Sony PRS-505/LC
|
Thanks for posting a positive story. We all rush to share our terrible experiences but so rarely feel the same impulse to share the positive. I don't know that says about human nature, but appreciate your ability to act counter to it. Have some karma.
|
![]() |
![]() |
Advert | |
|
![]() |
#3 | |
Connoisseur
![]() ![]() Posts: 54
Karma: 146
Join Date: Mar 2008
Device: E-Book Reader
|
Quote:
|
|
![]() |
![]() |
![]() |
#4 |
Wizard
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 2,624
Karma: 1008294
Join Date: Dec 2007
Location: Iowa, USA
Device: Nook Simple Touch
|
Excellent service indeed
|
![]() |
![]() |
![]() |
#5 |
The Introvert
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 8,307
Karma: 1000077497
Join Date: Jan 2007
Location: United Kingdom
Device: Sony Reader PRS-650 & 505 & 500
|
I totally agree with Taylor, thanks for sharing positive experience.
|
![]() |
![]() |
Advert | |
|
![]() |
#6 |
Enthusiast
![]() Posts: 32
Karma: 46
Join Date: Apr 2008
Device: PRS-505, PRS-600, PRS-650
|
wow that's amazing. I would have never thought that they would have replaced it with a brand new one. not a very practical business strategy but hey if you get a brand new reader good for u!
it might be because since the 505 came out they are trying to get rid of 500 stock ![]() |
![]() |
![]() |
![]() |
#7 |
Connoisseur
![]() ![]() ![]() ![]() ![]() ![]() Posts: 54
Karma: 604
Join Date: Feb 2008
Location: UK and Thailand
Device: iPod Touch ipad
|
|
![]() |
![]() |
![]() |
#8 |
Connoisseur
![]() ![]() ![]() ![]() ![]() ![]() Posts: 54
Karma: 604
Join Date: Feb 2008
Location: UK and Thailand
Device: iPod Touch ipad
|
can anyone tell me how to post a new thread I appear to have forgotten
Keith |
![]() |
![]() |
![]() |
#9 |
Actively passive.
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 2,042
Karma: 478376
Join Date: Feb 2008
Location: US
Device: Sony PRS-505/LC
|
Click "Forums" at the very top of the page. Scroll the main forum page until you find the appropriate section. Click it (the bold black text). Either start a new thread there, by finding the tiny little "new thread" blue button, or browse to a sub-forum and do the same.
|
![]() |
![]() |
![]() |
#10 | |
Connoisseur
![]() ![]() ![]() ![]() ![]() ![]() Posts: 54
Karma: 604
Join Date: Feb 2008
Location: UK and Thailand
Device: iPod Touch ipad
|
Quote:
Keith |
|
![]() |
![]() |
![]() |
#11 |
Connoisseur
![]() Posts: 69
Karma: 11
Join Date: Oct 2007
Device: Sony PRS 505 (soon)
|
I bought a book from the Sony site and was very disappointed with the formatting of the book. Margins were way too big and not enough text per page. I complained to customer service and they immediately refunded my purchase.
Good customer service. |
![]() |
![]() |
![]() |
#12 |
Wizard
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 2,624
Karma: 1008294
Join Date: Dec 2007
Location: Iowa, USA
Device: Nook Simple Touch
|
I noticed the quality issues on the free classics, I finally decided not to get anymore after downloading about 5 of them
|
![]() |
![]() |
![]() |
#13 |
eBook Enthusiast
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 85,544
Karma: 93383043
Join Date: Nov 2006
Location: UK
Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6
|
You'll find that most of them can be downloaded from the "Book Uploads" forum section here, and the versions we have are a lot better formatted than the Sony versions.
|
![]() |
![]() |
![]() |
#14 |
Wizard
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 1,731
Karma: 3472866
Join Date: Apr 2008
Device: Sony PRS-650 & 350; Kindle Voyage; Kobo Aura HD, Aura One, and Forma
|
Harry is definitely correct!! I've had my PRS505 for about two weeks now. I immediately started downloading a bunch of the "free classics" from Sony Connect. I've since replaced most of the ones I downloaded with ones that have been posted here. Much better quality--and definitely better use of the full screen.
THANKS everyone for all your hard work on formatting the books that are posted here--your work is much appreciated! Quick question to anyone who knows--I haven't bought any books from Sony Connect yet--are all of their books formatted with the same annoying (to me anyway) wide margins? Thanks! dordale ![]() |
![]() |
![]() |
![]() |
#15 |
eBook Enthusiast
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 85,544
Karma: 93383043
Join Date: Nov 2006
Location: UK
Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6
|
|
![]() |
![]() |
![]() |
|
![]() |
||||
Thread | Thread Starter | Forum | Replies | Last Post |
sony service | Giovanni2010 | Sony Reader | 12 | 04-19-2010 09:36 AM |
Sony PRS-500 going back to the service center after upgrade | ebook_wv | Sony Reader | 106 | 04-18-2010 01:10 PM |
Praise for Sony repairs | rtf1976 | Sony Reader | 6 | 04-04-2009 11:26 PM |
Sony Repair Center - Laredo, TX. | The Alternative | Sony Reader | 4 | 07-25-2008 07:26 PM |
Help Sony service sucks | sminarovich | Sony Reader | 5 | 01-18-2008 11:01 AM |