Praise for Sony Service Center

kren · 05-05-2008, 09:43 PM

On the 11 of April 08 I returned my PRS 500 from my home in Thailand to the Sony Service Center, Laredo Texas for repair under Limited Warranty, they estimated the cost including return shipping would be $79.99 and I approved it, however on the 21 April 08 I was informed by email that a repair was not possible after all and that they had shipped me a new replacement (postage cost $29) I received this on 03 May 08 with a new Warranty / charger /software disk and cables.

Excellent service indeed
Keith

Taylor514ce · 05-05-2008, 10:24 PM

Thanks for posting a positive story. We all rush to share our terrible experiences but so rarely feel the same impulse to share the positive. I don't know that says about human nature, but appreciate your ability to act counter to it. Have some karma.

lionfish · 05-05-2008, 10:37 PM

Quote:

Originally Posted by khlong9

On the 11 of April 08 I returned my PRS 500 from my home in Thailand to the Sony Service Center, Laredo Texas for repair under Limited Warranty, they estimated the cost including return shipping would be $79.99 and I approved it, however on the 21 April 08 I was informed by email that a repair was not possible after all and that they had shipped me a new replacement (postage cost $29) I received this on 03 May 08 with a new Warranty / charger /software disk and cables.

Excellent service indeed
Keith

So, you bought it from overseas and they accepted to replace it for free?

Ervserver · 05-05-2008, 10:45 PM

Excellent service indeed

astra · 05-06-2008, 04:35 AM

I totally agree with Taylor, thanks for sharing positive experience.

Corrective · 05-06-2008, 08:54 AM

wow that's amazing. I would have never thought that they would have replaced it with a brand new one. not a very practical business strategy but hey if you get a brand new reader good for u!

it might be because since the 505 came out they are trying to get rid of 500 stock

kren · 05-07-2008, 09:58 PM

Quote:

Originally Posted by lionfish

So, you bought it from overseas and they accepted to replace it for free?

Just for the record I bought my Sony Reader from ebay.com
Keith

kren · 05-14-2008, 10:00 PM

can anyone tell me how to post a new thread I appear to have forgotten
Keith

Taylor514ce · 05-14-2008, 10:17 PM

Click "Forums" at the very top of the page. Scroll the main forum page until you find the appropriate section. Click it (the bold black text). Either start a new thread there, by finding the tiny little "new thread" blue button, or browse to a sub-forum and do the same.

kren · 05-15-2008, 10:41 PM

Quote:

Originally Posted by Taylor514ce

Click "Forums" at the very top of the page. Scroll the main forum page until you find the appropriate section. Click it (the bold black text). Either start a new thread there, by finding the tiny little "new thread" blue button, or browse to a sub-forum and do the same.

Got it thanks
Keith

edsohsmith · 05-16-2008, 11:05 AM

I bought a book from the Sony site and was very disappointed with the formatting of the book. Margins were way too big and not enough text per page. I complained to customer service and they immediately refunded my purchase.

Good customer service.

Ervserver · 05-16-2008, 12:42 PM

I noticed the quality issues on the free classics, I finally decided not to get anymore after downloading about 5 of them

Quote:

Originally Posted by edsohsmith

I bought a book from the Sony site and was very disappointed with the formatting of the book. Margins were way too big and not enough text per page. I complained to customer service and they immediately refunded my purchase.

Good customer service.

HarryT · 05-16-2008, 12:51 PM

You'll find that most of them can be downloaded from the "Book Uploads" forum section here, and the versions we have are a lot better formatted than the Sony versions.

dordale · 05-16-2008, 01:20 PM

Harry is definitely correct!! I've had my PRS505 for about two weeks now. I immediately started downloading a bunch of the "free classics" from Sony Connect. I've since replaced most of the ones I downloaded with ones that have been posted here. Much better quality--and definitely better use of the full screen.

THANKS everyone for all your hard work on formatting the books that are posted here--your work is much appreciated!

Quick question to anyone who knows--I haven't bought any books from Sony Connect yet--are all of their books formatted with the same annoying (to me anyway) wide margins?

Thanks!

dordale

HarryT · 05-17-2008, 09:17 AM

Quote:

Originally Posted by dordale

THANKS everyone for all your hard work on formatting the books that are posted here--your work is much appreciated!

The best way to say "thank you" is to upload some books yourself

.

05-05-2008, 09:43 PM	#1
kren Connoisseur Posts: 54 Karma: 604 Join Date: Feb 2008 Location: UK and Thailand Device: iPod Touch ipad	Praise for Sony Service Center On the 11 of April 08 I returned my PRS 500 from my home in Thailand to the Sony Service Center, Laredo Texas for repair under Limited Warranty, they estimated the cost including return shipping would be $79.99 and I approved it, however on the 21 April 08 I was informed by email that a repair was not possible after all and that they had shipped me a new replacement (postage cost $29) I received this on 03 May 08 with a new Warranty / charger /software disk and cables. Excellent service indeed Keith

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
sony service	Giovanni2010	Sony Reader	12	04-19-2010 09:36 AM
Sony PRS-500 going back to the service center after upgrade	ebook_wv	Sony Reader	106	04-18-2010 01:10 PM
Praise for Sony repairs	rtf1976	Sony Reader	6	04-04-2009 11:26 PM
Sony Repair Center - Laredo, TX.	The Alternative	Sony Reader	4	07-25-2008 07:26 PM
Help Sony service sucks	sminarovich	Sony Reader	5	01-18-2008 11:01 AM

05-05-2008, 10:24 PM	#2
Taylor514ce Actively passive. Posts: 2,042 Karma: 478376 Join Date: Feb 2008 Location: US Device: Sony PRS-505/LC	Thanks for posting a positive story. We all rush to share our terrible experiences but so rarely feel the same impulse to share the positive. I don't know that says about human nature, but appreciate your ability to act counter to it. Have some karma.

05-05-2008, 10:45 PM	#4
Ervserver Wizard Posts: 2,624 Karma: 1008294 Join Date: Dec 2007 Location: Iowa, USA Device: Nook Simple Touch	Excellent service indeed

05-06-2008, 04:35 AM	#5
astra The Introvert Posts: 8,307 Karma: 1000077497 Join Date: Jan 2007 Location: United Kingdom Device: Sony Reader PRS-650 & 505 & 500	I totally agree with Taylor, thanks for sharing positive experience.

05-06-2008, 08:54 AM	#6
Corrective Enthusiast Posts: 32 Karma: 46 Join Date: Apr 2008 Device: PRS-505, PRS-600, PRS-650	wow that's amazing. I would have never thought that they would have replaced it with a brand new one. not a very practical business strategy but hey if you get a brand new reader good for u! it might be because since the 505 came out they are trying to get rid of 500 stock

05-14-2008, 10:00 PM	#8
kren Connoisseur Posts: 54 Karma: 604 Join Date: Feb 2008 Location: UK and Thailand Device: iPod Touch ipad	can anyone tell me how to post a new thread I appear to have forgotten Keith

05-14-2008, 10:17 PM	#9
Taylor514ce Actively passive. Posts: 2,042 Karma: 478376 Join Date: Feb 2008 Location: US Device: Sony PRS-505/LC	Click "Forums" at the very top of the page. Scroll the main forum page until you find the appropriate section. Click it (the bold black text). Either start a new thread there, by finding the tiny little "new thread" blue button, or browse to a sub-forum and do the same.

05-16-2008, 11:05 AM	#11
edsohsmith Connoisseur Posts: 69 Karma: 11 Join Date: Oct 2007 Device: Sony PRS 505 (soon)	I bought a book from the Sony site and was very disappointed with the formatting of the book. Margins were way too big and not enough text per page. I complained to customer service and they immediately refunded my purchase. Good customer service.

05-16-2008, 12:51 PM	#13
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	You'll find that most of them can be downloaded from the "Book Uploads" forum section here, and the versions we have are a lot better formatted than the Sony versions.

05-16-2008, 01:20 PM	#14
dordale Wizard Posts: 1,731 Karma: 3472866 Join Date: Apr 2008 Device: Sony PRS-650 & 350; Kindle Voyage; Kobo Aura HD, Aura One, and Forma	Harry is definitely correct!! I've had my PRS505 for about two weeks now. I immediately started downloading a bunch of the "free classics" from Sony Connect. I've since replaced most of the ones I downloaded with ones that have been posted here. Much better quality--and definitely better use of the full screen. THANKS everyone for all your hard work on formatting the books that are posted here--your work is much appreciated! Quick question to anyone who knows--I haven't bought any books from Sony Connect yet--are all of their books formatted with the same annoying (to me anyway) wide margins? Thanks! dordale

Advert

Advert