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#1 |
Enthusiast
![]() Posts: 31
Karma: 11
Join Date: May 2008
Device: Cybook & iLiad
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Bookeen - Don't answer emails, a bit worried.
Hi Guys,
I put in an order of the Cybook on the Bookeen website last weekend, I have emailed them 3 times (from different accounts) about this order and when I may expect it. I have had no answer to any email, the first was sent 5 days ago. I am getting a bit worried and am wondering if I should get my credit card transaction cancelled or do the just not answer emails? Thanks for any help Andy |
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#2 |
Guru
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 860
Karma: 4380
Join Date: Feb 2008
Location: Almada, Portugal
Device: Cybook Gen3, Sony PRS 505, Kindle DXG and Samsung Galaxy Note
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Hi Andy
I advise you to look into this forum for other people's experience about purchasing and delivery dates. It looks as if they just give a buyers information near the day of sending the goods and this can take days or weeks depending of availability of Cybook’s to be send. Also the Cybook looks to me not available yet, as you can see from Bookeens website: http://www.bookeen.com/shop/ebook-shop.aspx, but are expected to be available somewhere in May. Hope you get yours as soon as possible. Best regards, |
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#3 | |
Connoisseur
![]() Posts: 55
Karma: 19
Join Date: Oct 2007
Device: CybookG3...
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Quote:
I'm getting my third cybook from them and expect them to tell me just before it ships. When they say not before May,they would probably start shipping them as soon as they get them.....just know that they don't work weekends when they have orders despite being a startup. Email wise they respond very slowly/never though other people would disagree, customer service is still in development......as it were.... You can order from elsewhere but just have a look at the feedback about on different vendors left here and on the comments section of Bookeens's blog. One thing is that the cybook is worth the wait....the downside is that one is tested to the limit of their patience.... |
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#4 |
Wizard
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Karma: 1008294
Join Date: Dec 2007
Location: Iowa, USA
Device: Nook Simple Touch
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be nice if they could at least answer an email from a customer
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#5 |
Connoisseur
![]() Posts: 55
Karma: 19
Join Date: Oct 2007
Device: CybookG3...
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#6 |
Member
![]() Posts: 22
Karma: 96
Join Date: May 2008
Device: Cybook Gen3
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I'm in the same boat you are Andy. Ordered mine sometime last week. I wish they could at least tell us which release batch ours would be in. I really hope it's the May batch, but it's impossible to know.
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#7 |
Connoisseur
![]() Posts: 55
Karma: 19
Join Date: Oct 2007
Device: CybookG3...
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yeah...I'll kepp you posted if I receive any news about my order......do the same if you can
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#8 |
Member
![]() Posts: 22
Karma: 96
Join Date: May 2008
Device: Cybook Gen3
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Will do.
![]() ![]() Last edited by StephanieP; 05-02-2008 at 06:46 PM. |
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#9 |
Enthusiast
![]() Posts: 31
Karma: 11
Join Date: May 2008
Device: Cybook & iLiad
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Hi Guys,
Thanks for all the replies. Well I feel a bit better now to know this is how Bookeen operate. I will wait an see what happens. I will post here if I ever get an email. All the best Andy |
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#10 |
Connoisseur
![]() Posts: 85
Karma: 10
Join Date: Apr 2008
Location: Fortaleza, Brasil
Device: Palm TX, CyBook Gen3
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I await my cybook since April 10.
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#11 |
Enthusiast
![]() Posts: 31
Karma: 11
Join Date: May 2008
Device: Cybook & iLiad
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Well I have an email, should be being send middle of May
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#12 |
Connoisseur
![]() Posts: 55
Karma: 19
Join Date: Oct 2007
Device: CybookG3...
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My 2nd cybook has shipped ...should see it in the next couple of days...
I ordered it on the 25th April I will offer a review as I will have used three different cybooks and firmware versions by that time |
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#13 |
Member
![]() Posts: 22
Karma: 96
Join Date: May 2008
Device: Cybook Gen3
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Oh, I ordered mine shortly after you ordered yours, so I expect mine to ship out soon too. Hopefully by the end of the week. I'm being optimistic.
![]() Also, the new firmware and hardware being my first experience, I look forward to your reviews. Edit: Wow. I just received notification as well. Yay. Only a few more days, then. Maybe I'll have it in time for my birthday after all. ![]() Last edited by StephanieP; 05-13-2008 at 03:06 PM. |
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#14 |
Connoisseur
![]() Posts: 55
Karma: 19
Join Date: Oct 2007
Device: CybookG3...
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Nice one
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#15 |
Connoisseur
![]() Posts: 55
Karma: 19
Join Date: Oct 2007
Device: CybookG3...
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Got mine today.......better navi key response...with softer back & forward fx & same old click when pressing on the corners of the button.
Faster response time with refresh... Darn I got the brown case! Nice! which I should have had first time! More news as it comes... I can understand the battery life being less as a result of its being faster and being more accurate |
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