Touch Brand new Glo. power button doesn't work.

danskmacabre · 12-23-2013, 09:03 AM

I just bought a brand new Kobo Glo for my wife.
Plugged it into my PC and did the set up.
All seemed to go well, but noticed I couldn't power it off via the Power slider.

So let it time out and turn off by itself and tried to turn it back on and it wouldn't power on via the power slider.

Tried a factory reset and same thing.

Sounds like a faulty power slider to me.
Any other ideas or is it a RMA situation?

Hoping is I have to send it back I can take it back to the shop I got it from (The good guys in Brisbane, Australia)

robko · 12-23-2013, 07:37 PM

I would take it back to the shop and see if you can exchange it there. Does sound like a hardware issue.

danskmacabre · 12-24-2013, 11:19 AM

Agreed. I emailed the shop and they replied saying I can just take it back to any of their branches for a replacement.

So, whilst annoyed it's faulty, I'm very happy with the shop for a no quibble replacement.

Ken Maltby · 12-24-2013, 11:41 AM

You didn't mention charging the battery for a period of time, before setting up your new device. Most such devices require that you initially charge the Li battery device for a number of hours, often "overnight", before use.

Luck;
Ken

danskmacabre · 12-24-2013, 11:47 AM

' Hi, I charged it for charged several hours before setting it up.
It showed the text "fully charged" when I set it up.

I've set up several different kobo ereaders, including 3 Kobo Glos, 4 Kobo touches.
Not all were mine, some were for friends.
This is the first time I've experienced this.

12-23-2013, 09:03 AM	#1
danskmacabre Guru Posts: 733 Karma: 3593438 Join Date: Jun 2011 Location: Australia Device: Kobo Glo. Galaxy Tab S 8.4	Brand new Glo. power button doesn't work. I just bought a brand new Kobo Glo for my wife. Plugged it into my PC and did the set up. All seemed to go well, but noticed I couldn't power it off via the Power slider. So let it time out and turn off by itself and tried to turn it back on and it wouldn't power on via the power slider. Tried a factory reset and same thing. Sounds like a faulty power slider to me. Any other ideas or is it a RMA situation? Hoping is I have to send it back I can take it back to the shop I got it from (The good guys in Brisbane, Australia)

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12-23-2013, 07:37 PM	#2
robko Wizard Posts: 2,454 Karma: 5469320 Join Date: Jul 2010 Device: Kobo	I would take it back to the shop and see if you can exchange it there. Does sound like a hardware issue.

12-24-2013, 11:19 AM	#3
danskmacabre Guru Posts: 733 Karma: 3593438 Join Date: Jun 2011 Location: Australia Device: Kobo Glo. Galaxy Tab S 8.4	Agreed. I emailed the shop and they replied saying I can just take it back to any of their branches for a replacement. So, whilst annoyed it's faulty, I'm very happy with the shop for a no quibble replacement.

12-24-2013, 11:41 AM	#4
Ken Maltby Wizard Posts: 4,465 Karma: 6900052 Join Date: Dec 2009 Location: The Heart of Texas Device: Boox Note2, AuraHD, PDA,	You didn't mention charging the battery for a period of time, before setting up your new device. Most such devices require that you initially charge the Li battery device for a number of hours, often "overnight", before use. Luck; Ken

12-24-2013, 11:47 AM	#5
danskmacabre Guru Posts: 733 Karma: 3593438 Join Date: Jun 2011 Location: Australia Device: Kobo Glo. Galaxy Tab S 8.4	' Hi, I charged it for charged several hours before setting it up. It showed the text "fully charged" when I set it up. I've set up several different kobo ereaders, including 3 Kobo Glos, 4 Kobo touches. Not all were mine, some were for friends. This is the first time I've experienced this.

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