Troubleshooting LED light doesn't work properly

huanqing.shao · 08-20-2013, 09:36 PM

My kindle paper white turned out to have the following problem one day morning after I detached it from the charger which was connected for a whole night.

The second to the left LED light out of the four at the bottom of the screen doesn't work if the light level is set below 12, but if the light level is set above 12, it works as well as the other three.

I tried everything I can, like reboot the system, reset the system, re-install firmware version 5.3.6, but none of this resolved the issue.

Does any one know how to get it fixed? I don't want to ask Amazon to fix it for me, because it takes long and I can't stop reading for a single day.

Thanks!

susan_cassidy · 08-20-2013, 10:09 PM

You need to call Kindle Support and get a replacement. They will usually send the replacement before asking you to send in the old Kindle.

08-20-2013, 09:36 PM	#1
huanqing.shao Junior Member Posts: 1 Karma: 10 Join Date: Aug 2013 Device: Kindle Paper White	LED light doesn't work properly My kindle paper white turned out to have the following problem one day morning after I detached it from the charger which was connected for a whole night. The second to the left LED light out of the four at the bottom of the screen doesn't work if the light level is set below 12, but if the light level is set above 12, it works as well as the other three. I tried everything I can, like reboot the system, reset the system, re-install firmware version 5.3.6, but none of this resolved the issue. Does any one know how to get it fixed? I don't want to ask Amazon to fix it for me, because it takes long and I can't stop reading for a single day. Thanks!

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08-20-2013, 10:09 PM	#2
susan_cassidy Wizard Posts: 2,251 Karma: 3720310 Join Date: Jan 2009 Location: USA Device: Kindle, iPad (not used much for reading)	You need to call Kindle Support and get a replacement. They will usually send the replacement before asking you to send in the old Kindle.

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