Amazon warns iOS users to skip latest app update after reports of deleted books

Jessica Lares · 02-27-2013, 10:26 AM

DO NOT UPDATE!

http://thenextweb.com/apple/2013/02/...deleted-books/

Quote:

Amazon has warned users of its Kindle app for iOS to refrain from updating to the latest version after acknowledging that a “known issue” with its latest submission to the App Store.

According to TUAW, which was the first to spot the update on Amazon’s Kindle App Store page, the new update is affecting users’ Kindle book libraries, in some cases removing a user’s entire collection of books.

On the App Store, Amazon has updated the release notes to read:

Note: There is a known issue with this update. If you are an existing Kindle for iOS user, we recommend you do not install this update at this time.

Amazon had pushed a fix yesterday to remedy registration issues, but it seems it the new update affects user libraries instead.

FlorenceArt · 02-27-2013, 11:46 AM

Thanks for the warning. Kindle is not my main reading app but I quarantined the latest version anyway, it's been sitting in my iTunes update list for some days. I don't like to install new versions immediately for apps that are important to me. Looks like in this case it was a good idea to wait.

holymadness · 02-27-2013, 12:12 PM

Whoops, too late. Early adopter tax. Dare I open the app?

FlorenceArt · 02-27-2013, 12:46 PM

According to Amazon's statement in the page linked, the problem is with the registration, so I assume that your data will not be lost, you might just be temporarily unable to access it, and not even that if all you have to do is re-register your app. But maybe it's better to wait for the next update, just to be on the safe side...

techiegirl · 02-27-2013, 12:52 PM

I updated last night before I saw the warning. I've already opened the app and don't see any missing books.

shanghaichica · 02-27-2013, 02:59 PM

I updated last night and have had no problems on both my iPad and iPod, however there is now another update available on both devices. I daren't update now though after reading the warning. I don't fancy re-downloading 500 odd books.

David Munch · 02-27-2013, 03:19 PM

I found it weird that Amazon didnt pull the update.

Jessica Lares · 02-27-2013, 05:57 PM

Quote:

Originally Posted by David Munch

I found it weird that Amazon didnt pull the update.

I don't think the Apple development portal is setup to allow that.

49Kat · 02-27-2013, 07:06 PM

Hmm, lesson to me. I saw a couple of items to be updated and I just tapped the update all button. I saw a couple of brief descriptions beside the app icons but I didn't read anything further before running the update. In future, I'll read more before I update.

Having said that, I'm not experiencing any problems with it.

shanghaichica · 02-27-2013, 08:30 PM

I've updated again on both my ipad and iPod. I'm not experiencing any problems.

tomsem · 02-28-2013, 01:57 AM

They posted an update earlier today that fixed the problem: 3.6.2.

3.6.1 was the version that had problems, I don't know how long it was even available.

jswinden · 02-28-2013, 11:08 AM

I'll update later today and take it for a spin. I wonder if this update fixed the embedded fonts issue in KF8 wherein they don't display in Kindle for iOS. The update description looks like it is rather lackluster update, as usual.

EDIT: Nope they didn't fix the embedded fonts not displaying issue. Really Amazon, get the damn thing fixed!

yvanleterrible · 02-28-2013, 01:26 PM

Drats! I was caught!

Everything in my Kindle app disappeared but as soon as I logged in I could see all the books available for download. So that's what I did. I'm not sure they were all there though...

What gets me is that all my bookmarks are gone. I usually read a dozen books at a time doing research. Pfffrt! Gone!

We should all be compensated with a free purchase.

Jessica Lares · 02-28-2013, 01:59 PM

Quote:

Originally Posted by yvanleterrible

We should all be compensated with a free purchase.

I wouldn't say no to that.

02-28-2013, 11:08 AM	#12
jswinden Nameless Being	I'll update later today and take it for a spin. I wonder if this update fixed the embedded fonts issue in KF8 wherein they don't display in Kindle for iOS. The update description looks like it is rather lackluster update, as usual. EDIT: Nope they didn't fix the embedded fonts not displaying issue. Really Amazon, get the damn thing fixed! Last edited by jswinden; 02-28-2013 at 11:14 AM.

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02-27-2013, 11:46 AM	#2
FlorenceArt High Priestess Posts: 5,761 Karma: 5042529 Join Date: Jul 2008 Location: Montreuil sous bois, France Device: iPad Pro 9.7, iPhone 6 Plus	Thanks for the warning. Kindle is not my main reading app but I quarantined the latest version anyway, it's been sitting in my iTunes update list for some days. I don't like to install new versions immediately for apps that are important to me. Looks like in this case it was a good idea to wait.

02-27-2013, 12:12 PM	#3
holymadness Guru Posts: 722 Karma: 2084955 Join Date: Dec 2010 Device: iPhone	Whoops, too late. Early adopter tax. Dare I open the app?

02-27-2013, 12:46 PM	#4
FlorenceArt High Priestess Posts: 5,761 Karma: 5042529 Join Date: Jul 2008 Location: Montreuil sous bois, France Device: iPad Pro 9.7, iPhone 6 Plus	According to Amazon's statement in the page linked, the problem is with the registration, so I assume that your data will not be lost, you might just be temporarily unable to access it, and not even that if all you have to do is re-register your app. But maybe it's better to wait for the next update, just to be on the safe side...

02-27-2013, 12:52 PM	#5
techiegirl Groupie Posts: 169 Karma: 1014914 Join Date: Nov 2010 Device: Kindle Voyage, iPad Mini, iPhone 6+	I updated last night before I saw the warning. I've already opened the app and don't see any missing books.

02-27-2013, 02:59 PM	#6
shanghaichica Guru Posts: 989 Karma: 5782970 Join Date: Jul 2010 Device: Scribe,Kindle Oasis 3, iPad Pro 11, iPhone 13 Pro Max,iPad mini 6, PW5	I updated last night and have had no problems on both my iPad and iPod, however there is now another update available on both devices. I daren't update now though after reading the warning. I don't fancy re-downloading 500 odd books.

02-27-2013, 03:19 PM	#7
David Munch Scholar Posts: 1,009 Karma: 3999312 Join Date: Aug 2008 Location: Denmark Device: Kobo Libra H2O + iPad Air 4	I found it weird that Amazon didnt pull the update.

02-27-2013, 07:06 PM	#9
49Kat Fanatic Posts: 580 Karma: 1309104 Join Date: Oct 2011 Location: BC,Canada/NV, USA Device: iPad 9th Gen, iPhone 11, Paperwhite 10th Gen.	Hmm, lesson to me. I saw a couple of items to be updated and I just tapped the update all button. I saw a couple of brief descriptions beside the app icons but I didn't read anything further before running the update. In future, I'll read more before I update. Having said that, I'm not experiencing any problems with it.

02-27-2013, 08:30 PM	#10
shanghaichica Guru Posts: 989 Karma: 5782970 Join Date: Jul 2010 Device: Scribe,Kindle Oasis 3, iPad Pro 11, iPhone 13 Pro Max,iPad mini 6, PW5	I've updated again on both my ipad and iPod. I'm not experiencing any problems.

02-28-2013, 01:57 AM	#11
tomsem Grand Sorcerer Posts: 6,766 Karma: 26974049 Join Date: Apr 2009 Location: USA Device: iPhone 15PM, Kindle Scribe, iPad mini 6, PocketBook InkPad Color 3	They posted an update earlier today that fixed the problem: 3.6.2. 3.6.1 was the version that had problems, I don't know how long it was even available.

02-28-2013, 01:26 PM	#13
yvanleterrible Reborn Paper User Posts: 8,616 Karma: 15446734 Join Date: May 2006 Location: Que Nada Device: iPhone8, iPad Air	Drats! I was caught! Everything in my Kindle app disappeared but as soon as I logged in I could see all the books available for download. So that's what I did. I'm not sure they were all there though... What gets me is that all my bookmarks are gone. I usually read a dozen books at a time doing research. Pfffrt! Gone! We should all be compensated with a free purchase.

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