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#1 |
Junior Member
![]() Posts: 5
Karma: 10
Join Date: Jul 2011
Device: entourage pocket edge
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Performed update, PE now does not respond
Got the woot special, Arrived Thursday. Last night, I performed an update that appeared on the screen. After update the screen said it would reboot. Screen went to "initializing" and now it's "stuck"/"frozen" on the 3rd dot initializing. The power will not shut off. I am not a technical person at all, but I have been completely unable to find a post explaining what to do in this circumstance. Does Anyone out there have any advice? Please...I'm kind of deperate at this point.
Thanks. |
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#2 |
Groupie
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Karma: 90022
Join Date: May 2011
Location: Louisville, KY
Device: HTC EVO View 4G, HTC Wildfire S, Asus T91MT
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Try this:
https://www.entourageedge.com/suppor...barticleid=263 Then, try to update to Ermine again when you are done. |
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#3 |
Junior Member
![]() Posts: 5
Karma: 10
Join Date: Jul 2011
Device: entourage pocket edge
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Kenny..
In order to do the link, the power has to be off. Do I need to let the battery run down before I do this? I'm unable to power PE off. Also - Do I have ermine or the froyo thing now? The update I did was just something that appeared on the screen while I was playing a game that was already on the PE. Thank you for stearing me into a direction. I did also write Woot but I'm unsure if I will receive a reply. |
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#4 |
Addict
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Karma: 1033424
Join Date: Dec 2010
Location: WY
Device: Kindle keyboard
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There is a reset button that if pressed will power it down. This might also jar it into doing what it is supposed to. On the pocket edge it is next to the usb jack (big one). It is marked. Push an unbent paper clip in till you feel a little click and it should power down.
What you had and may still have is android 1.6, if it upgraded you may have 1.6 or as some of us have still 1.6. I've been unable to download the 2.2 as mine tells me I have the latest. I plan to do the manual upgrade later. |
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#5 |
Connoisseur
![]() Posts: 76
Karma: 10
Join Date: May 2011
Device: Entourage Edge
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Have you tried the reset button? And have you held the power switch over for several seconds?
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#6 |
Armed with a smile :)
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Karma: 2463560
Join Date: Sep 2009
Location: California, USA
Device: enTourage eDGe & Pocket eDGe, Samsung Galaxy Note II
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Hi oldmac! Welcome to the forum!
![]() As pyxiwulf and exscentric have said (and you probably have discovered by now) the reset button (actually a hole) is what you need when/if your PE gets stuck as it did. I had to use the paperclip trick on mine soon after I got it, but never since. Hope you got it going again! If you want to you can try Kenny's suggestion. It is optional, so don't worry if you aren't ready yet. ![]() The update you started on (from the enTourage Updater) is something you should do, so I hope you have now gotten it done. Let us know how you do! ![]() |
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#7 |
Junior Member
![]() Posts: 5
Karma: 10
Join Date: Jul 2011
Device: entourage pocket edge
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Thanks for the info..paperclip reset didn't work. Running the battery down, then restarting didn't work. Holding the off button didn't work, holding the off while holding the 1 & 3 button on right side didn't work.
At present, it's still on the 3rd light of "initializing" (won't shut off). I've emailed Woot (where I purchased last week) and I guess I'll see what they say. Any other suggestions? I'm willing to try anything. Thanks everyone! |
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#8 |
Armed with a smile :)
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 1,421
Karma: 2463560
Join Date: Sep 2009
Location: California, USA
Device: enTourage eDGe & Pocket eDGe, Samsung Galaxy Note II
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I'm shocked that sticking a paperclip into the reset hole didn't work! Did you push it in hard enough, hold it long enough? (I'll bet you did.
![]() This probably won't help, but it might: https://www.entourageedge.com/suppor...barticleid=197. Other than searching the forum or hoping someone else has a good idea I don't know what to suggest beyond what you've already tried. You could also just leave it plugged in and closed and see if it fixes itself??? At least you have recourse through Woot! |
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#9 |
Guru
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Karma: 1027478
Join Date: Aug 2010
Location: South of France
Device: kindle dx; eDGe
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Off Topic, Filark, I have a question. What did you do to have your post remain up on that forum that shouldn't be mentioned? I did the same thing on the same thread and my post was removed within an hour.
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#10 | |
lol
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Karma: 1031
Join Date: May 2011
Device: eDGe
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Quote:
edit: maybe he hasn't read it, even he doesn't go on that often anymore... Last edited by emusan; 07-11-2011 at 09:37 AM. |
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#11 |
Connoisseur
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Karma: 466
Join Date: Jul 2011
Location: SATx
Device: PE,Novel,Nook Color
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Sorry for your troubles. I had the same 3rd dot problem brought on by using a NTSF USB instead of a FAT32 stick.With a small paperclip I reset my PE and it powered down. I unplugged the PE and removed the usb stick. My next power up came back in Dingo. Then following instructions posted in this forum -carefully this time the update went smoothly.
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#12 |
lol
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Karma: 1031
Join Date: May 2011
Device: eDGe
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good to hear that it all worked out!
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#13 | |
Armed with a smile :)
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 1,421
Karma: 2463560
Join Date: Sep 2009
Location: California, USA
Device: enTourage eDGe & Pocket eDGe, Samsung Galaxy Note II
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Quote:
![]() People should know they have options for help, not just one place/person. |
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#14 |
Guru
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Karma: 1027478
Join Date: Aug 2010
Location: South of France
Device: kindle dx; eDGe
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#15 |
Junior Member
![]() Posts: 5
Karma: 10
Join Date: Jul 2011
Device: entourage pocket edge
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So - to end the story, I emailed as many people/contacts as I could. Woot responded & sent a return label. I am awaiting either a replacement or a credit. I've not heard back since returning the item. Thanks again for the help - nothing seemed to work..
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