Libra 2 Problems with brand new Libra 2 (fw update, wifi)

foolnotion · 10-13-2023, 02:56 PM

Hi,

I have my new Kobo Libra 2 for a few days and I am very happy with the look and feel compared to my previous Kindle device. But I have two problems:

1. Main problem: I am stuck on firmware version 4.34.20148, whenever I click on sync, it downloads an update, asks me to update later/now, when I click on update now it starts updating, but upon reboot the firmware is still 4.34.20148 and clicking on sync again repeats the cycle. Note that I also tried manual firmware update via USB with the same results, both in linux by copying the firmware from https://cdn.kobo.com/downloads/firmw...4.38.21908.zip and in windows via the kobo desktop app. Same results. Factory resets or manual resets also didn't help.

2. Less critical: the device always forgets the wifi password.

Is my device broken? Should I send it back or ask for a replacement?

Thank you.

JSWolf · 10-13-2023, 03:36 PM

I would get it replaced. It does sound faulty.

foolnotion · 10-19-2023, 02:10 PM

The replacement arrived today and works fine, updated without a hitch! Seems like the first one really was a dud. Thanks for the comment!

10-13-2023, 02:56 PM	#1
foolnotion Junior Member Posts: 2 Karma: 10 Join Date: Oct 2023 Device: kobo libra 2	Problems with brand new Libra 2 (fw update, wifi) Hi, I have my new Kobo Libra 2 for a few days and I am very happy with the look and feel compared to my previous Kindle device. But I have two problems: 1. Main problem: I am stuck on firmware version 4.34.20148, whenever I click on sync, it downloads an update, asks me to update later/now, when I click on update now it starts updating, but upon reboot the firmware is still 4.34.20148 and clicking on sync again repeats the cycle. Note that I also tried manual firmware update via USB with the same results, both in linux by copying the firmware from https://cdn.kobo.com/downloads/firmw...4.38.21908.zip and in windows via the kobo desktop app. Same results. Factory resets or manual resets also didn't help. 2. Less critical: the device always forgets the wifi password. Is my device broken? Should I send it back or ask for a replacement? Thank you.

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10-13-2023, 03:36 PM	#2
JSWolf Resident Curmudgeon Posts: 76,495 Karma: 136564766 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	I would get it replaced. It does sound faulty.

10-19-2023, 02:10 PM	#3
foolnotion Junior Member Posts: 2 Karma: 10 Join Date: Oct 2023 Device: kobo libra 2	The replacement arrived today and works fine, updated without a hitch! Seems like the first one really was a dud. Thanks for the comment!

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