HELPPPP please :( battery problems

tinkaa · 03-08-2010, 07:20 AM

hello everybody

i have my new pocketreader 360 for a few days now and all was great until this morning....
the battery sign has gone and now the sign that appears when u are charging or connecting to the computer appears all the time...the battery with the bolt in it if u know what i mean...
i am unable to connect to the computer and also resetting does nothing to help the problem

any tips? anyone ever had the same problem???

also i forgot to say when i try the reader off everything goes but the green light is still on

poshm · 03-08-2010, 07:51 AM

I've never had this problem nor have I read about a similar one.

However I will try to help.

You say you've not had the pocketbook for long. Did you charge it up when you got it? If not, I suspect it really needs to be charged by now.

Do you have a wall charger so you can charge it from the mains?

Or do you have access to another computer which you can charge it up with.

I suspect the issues you are having are possibly to do with it needing a long charge.

tinkaa · 03-08-2010, 07:58 AM

hey

i did charge it for a hole day

but i will try and charge it again if u think it might help... but strangely i cannot even turn the device of anymore ....i mean the screen goes off but the green light stays on

i had it for 3 days now....all worked fine i downloaded things connected it to the pc charged it ....everything is working well as in i can access books but it doesn't switch off and the normal battery symbol changed into the one that s on when charging .....

kacir · 03-08-2010, 08:53 AM

Put it on charger.
While still connected to charger reset the the unit.
The reset hole is under the battery cover at the back. Just insert a bent paperclip or whatever thin object and press.
Let it charge.

tinkaa · 03-08-2010, 09:03 AM

i tried that...but makes no difference...it works well in the way that i can read books and so on but it does not switch off and the battery sign is 'wrong'....
thanx anyway....i ll keep it on charge until tonite if the problem continues i ll have to return it.....

Dulin's Books · 03-08-2010, 11:00 AM

you reset it while it was plugged in ? and that did not work?

tinkaa · 03-08-2010, 11:06 AM

yes..it was plughged in with the charger ...i tried resetting with the reader switched on and off...same problem

fjtorres · 03-08-2010, 11:36 AM

To clarify: pressing reset did nothing or it reset but did nothing to change behavior?

tinkaa · 03-08-2010, 11:46 AM

yes i guess the resetting happened as the light on the top turned red and the reader restarted but the same problems remain...

Ulli · 03-08-2010, 02:54 PM

Push the resetbutton for a longer time, or did you do that already ?

( As you described it sounds like a short push )

tinkaa · 03-08-2010, 05:45 PM

tired both..just a quick push and also holding it down for a few seconds as i read here in the forum ....but nope...same problem

mtravellerh · 03-09-2010, 02:27 PM

Quote:

Originally Posted by tinkaa

tired both..just a quick push and also holding it down for a few seconds as i read here in the forum ....but nope...same problem

So is the reader working when not plugged in? Just showing the charge icon? Please try how long the battery is working that way. Pocketbook will replace your battery if there is an issue, so let us know.

03-08-2010, 07:20 AM	#1
tinkaa Junior Member Posts: 6 Karma: 16 Join Date: Mar 2010 Device: pocketbook 360	HELPPPP please :( battery problems hello everybody i have my new pocketreader 360 for a few days now and all was great until this morning.... the battery sign has gone and now the sign that appears when u are charging or connecting to the computer appears all the time...the battery with the bolt in it if u know what i mean... i am unable to connect to the computer and also resetting does nothing to help the problem any tips? anyone ever had the same problem??? also i forgot to say when i try the reader off everything goes but the green light is still on Last edited by tinkaa; 03-08-2010 at 07:24 AM.

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03-08-2010, 07:51 AM	#2
poshm Fanatic Posts: 581 Karma: 1003580 Join Date: Oct 2009 Location: Cambs, UK Device: PocketBook 360, Sony Reader Touch, Ipod touch & Kindle 2	I've never had this problem nor have I read about a similar one. However I will try to help. You say you've not had the pocketbook for long. Did you charge it up when you got it? If not, I suspect it really needs to be charged by now. Do you have a wall charger so you can charge it from the mains? Or do you have access to another computer which you can charge it up with. I suspect the issues you are having are possibly to do with it needing a long charge.

03-08-2010, 07:58 AM	#3
tinkaa Junior Member Posts: 6 Karma: 16 Join Date: Mar 2010 Device: pocketbook 360	hey i did charge it for a hole day but i will try and charge it again if u think it might help... but strangely i cannot even turn the device of anymore ....i mean the screen goes off but the green light stays on i had it for 3 days now....all worked fine i downloaded things connected it to the pc charged it ....everything is working well as in i can access books but it doesn't switch off and the normal battery symbol changed into the one that s on when charging .....

03-08-2010, 08:53 AM	#4
kacir Wizard Posts: 3,455 Karma: 10484861 Join Date: May 2006 Device: PocketBook 360, before it was Sony Reader, cassiopeia A-20	Put it on charger. While still connected to charger reset the the unit. The reset hole is under the battery cover at the back. Just insert a bent paperclip or whatever thin object and press. Let it charge.

03-08-2010, 09:03 AM	#5
tinkaa Junior Member Posts: 6 Karma: 16 Join Date: Mar 2010 Device: pocketbook 360	i tried that...but makes no difference...it works well in the way that i can read books and so on but it does not switch off and the battery sign is 'wrong'.... thanx anyway....i ll keep it on charge until tonite if the problem continues i ll have to return it.....

03-08-2010, 11:00 AM	#6
Dulin's Books Wizard Posts: 2,806 Karma: 13500000 Join Date: Nov 2009 Location: Portland, OR Device: Boox PB360 etc etc etc	you reset it while it was plugged in ? and that did not work?

03-08-2010, 11:06 AM	#7
tinkaa Junior Member Posts: 6 Karma: 16 Join Date: Mar 2010 Device: pocketbook 360	yes..it was plughged in with the charger ...i tried resetting with the reader switched on and off...same problem

03-08-2010, 11:36 AM	#8
fjtorres Grand Sorcerer Posts: 11,732 Karma: 128354696 Join Date: May 2009 Location: 26 kly from Sgr A* Device: T100TA,PW2,PRS-T1,KT,FireHD 8.9,K2, PB360,BeBook One,Axim51v,TC1000	To clarify: pressing reset did nothing or it reset but did nothing to change behavior?

03-08-2010, 11:46 AM	#9
tinkaa Junior Member Posts: 6 Karma: 16 Join Date: Mar 2010 Device: pocketbook 360	yes i guess the resetting happened as the light on the top turned red and the reader restarted but the same problems remain...

03-08-2010, 02:54 PM	#10
Ulli (-: Posts: 667 Karma: 1310 Join Date: Nov 2009 Location: Frankonia Device: PocketBook 360°,302	Push the resetbutton for a longer time, or did you do that already ? ( As you described it sounds like a short push )

03-08-2010, 05:45 PM	#11
tinkaa Junior Member Posts: 6 Karma: 16 Join Date: Mar 2010 Device: pocketbook 360	tired both..just a quick push and also holding it down for a few seconds as i read here in the forum ....but nope...same problem