License Limit Reached on docs?

[moth]

Hello,
I'm curious if anyone else has had similar problems.
I've recently gotten 2 docs on my kindle that popped up with the "License Limit reached" error. One was a book I must have downloaded years ago and the other was likely fan fic from ao3 based on the title, downloaded in the last couple of years.

I checked my Amazon account and removed all the old kindles / kindle apps, there were only 6 total, but I still can't access the 2 files. Also some of the older devices listed were deregistered or haven't been on for years.

I tried talking to their support which didn't really help. They said it's likely unsupported file types but I generally use email to send files to the kindle and normally files get rejected right away. Also I generally only download mobi / epubs.

If you get this error with too many devices does it usually go away if you remove some?

[jhowell]

I have never experienced or seen mention of a download limit on personal documents.

[HLS]

Originally Posted by moth

Hello,
I'm curious if anyone else has had similar problems.
I've recently gotten 2 docs on my kindle that popped up with the "License Limit reached" error. One was a book I must have downloaded years ago and the other was likely fan fic from ao3 based on the title, downloaded in the last couple of years.

I checked my Amazon account and removed all the old kindles / kindle apps, there were only 6 total, but I still can't access the 2 files. Also some of the older devices listed were deregistered or haven't been on for years.

I tried talking to their support which didn't really help. They said it's likely unsupported file types but I generally use email to send files to the kindle and normally files get rejected right away. Also I generally only download mobi / epubs.

If you get this error with too many devices does it usually go away if you remove some?

It's not an error for many publishers are now restricting you to 5 devices or 6 devices. Mostly 5. I am not sure if the Author has a say so in it or not but yes remove a book from one device should allow you to download on the other

[hleo12]

Originally Posted by moth

Hello,
If you get this error with too many devices does it usually go away if you remove some?

I doubt it has anything to do with the number of devices. I once had 6+ more devices registered when I was testing stuff and I didn't have any problem.

Have you tried removing the books on your Kindle and re-downloading them? They're probably just corrupted or something. You can also try downloading the two books using the Kindle app on your phone.

Originally Posted by HLS

It's not an error for many publishers are now restricting you to 5 devices or 6 devices. Mostly 5. I am not sure if the Author has a say so in it or not but yes remove a book from one device should allow you to download on the other

They're personal documents though, so I doubt it has anything to do with a publisher limiting the number of devices.