Glo Dead Kobo after failed update. Recovery mode?

tippetex · 07-03-2019, 12:33 PM

Hi everyone! I’m writing for a friend which has a dead 5 years old Kobo Glo. As I understood the Kobo was fine, he just plugged it to the pc and the Kobo started updating. He ignored pc’s alerts for low battery and eventually ended with the pc shutting while the Kobo was mid updating. He said the Kobo’s dead. He even tried to press the reset button (lol) but nothing helps. It’s not even recognised be the pc. He though it’s wasted and ready for the trash can, but I think there should a recovery mode as on every device. Since I’m not familiar with Kobo environment I thought to seek help from more expert people. Is there anything like a recovery mode for a dead device and programs for debug?
Thank you in advance!

DNSB · 07-03-2019, 06:11 PM

Your friend might want to try a manual factory reset.

Connect the Glo to a charger for several hours
Slide and hold the power button to the right for 20-30 seconds (basically forces it off).
Press and hold the light button
Slide the power button to the right to turn on your Glo (may take a couple of tries).
Continue to hold the light button until the LED starts rapidly flashing
Release the light button. You should see a Restoring message on screen.

JohhnyMix · 07-04-2019, 08:39 AM

Ha, i always think who would ever do such things as updating with low battery.....

07-03-2019, 12:33 PM	#1
tippetex Junior Member Posts: 3 Karma: 10 Join Date: Jul 2019 Device: Paperwhite	Dead Kobo after failed update. Recovery mode? Hi everyone! I’m writing for a friend which has a dead 5 years old Kobo Glo. As I understood the Kobo was fine, he just plugged it to the pc and the Kobo started updating. He ignored pc’s alerts for low battery and eventually ended with the pc shutting while the Kobo was mid updating. He said the Kobo’s dead. He even tried to press the reset button (lol) but nothing helps. It’s not even recognised be the pc. He though it’s wasted and ready for the trash can, but I think there should a recovery mode as on every device. Since I’m not familiar with Kobo environment I thought to seek help from more expert people. Is there anything like a recovery mode for a dead device and programs for debug? Thank you in advance!

07-03-2019, 06:11 PM	#2
DNSB Bibliophagist Posts: 40,486 Karma: 156982136 Join Date: Jul 2010 Location: Vancouver Device: Kobo Sage, Libra Colour, Lenovo M8 FHD, Paperwhite 4, Tolino epos	Your friend might want to try a manual factory reset. Connect the Glo to a charger for several hours Slide and hold the power button to the right for 20-30 seconds (basically forces it off). Press and hold the light button Slide the power button to the right to turn on your Glo (may take a couple of tries). Continue to hold the light button until the LED starts rapidly flashing Release the light button. You should see a Restoring message on screen.

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07-04-2019, 08:39 AM	#3
JohhnyMix Connoisseur Posts: 88 Karma: 10 Join Date: Mar 2018 Device: Kobo H2O V2	Ha, i always think who would ever do such things as updating with low battery.....