01-28-2012, 10:23 AM | #1 | |
Zealot
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Ongoing newspaper subscription problems
They appear to have resolved the delivery problems for the Toronto Star to my Kobo Touch. There are still some niggly issues with the iPhone app, but from what I gather that is somehow specific to my Kobo account, and the fix will be at the server's end. (They managed to replicate it on their end, that somehow only 10 issues out of 14 are being delivered to my iPhone, not including the most recent 4 issues.)
I no longer see any reason to avoid subscribing to newspapers through Kobo at this time. Quote:
Last edited by thepossum; 03-19-2012 at 11:22 AM. |
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01-28-2012, 11:59 AM | #2 |
Wizard
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Well put post! It seems whatever they did when they "upgraded" their server software around the start of November they broke the newspaper part. It was a rare day that I didn't get a paper before that, but now it's at least once a week on average. Having to delete the individual issues on the KT itself is a PITA. And I'm missing National Post on Jan 28 too.
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01-29-2012, 09:54 AM | #3 |
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January 29 is also unavailable. Nobody from Kobo has responded to any of my helpdesk email requests since January 11. I am being ignored, and these missing papers are costing my actual money.
edit: Jan 30 did not download. Jan 31 is also not downloading. That's four days in a row. Last edited by thepossum; 01-31-2012 at 08:22 AM. |
02-01-2012, 04:40 PM | #4 |
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No paper today, either. And no response from Kobo. Also, no response yet to a complaint escalated to Tier 2 in November.
These guys are incompetent, thieving a-holes. The can't manage their damn subscriptions at all -- that's technical incompetence -- and they do anything to avoid reimbursing us. Outright thievery. Frankly, someone should lose their job over this. Screwing customers out of their money should not be tolerated, nor should the inexcusable failure to have this problem fixed after four months. So, here are two email addresses for their boss, Michael Tamblyn. Feel free to complain to him. Keep in mind, though, that he was posting on this board at one time, and it's possible that he, like the other Kobo employees who have posted here, is simply ignoring this issue, thinking of the subscribers as little people whose money is Kobo's right. michaeltamblyn@gmail.com mt@kobo.com And his Twitter account: @mtamblyn |
02-01-2012, 07:57 PM | #5 |
Wizard
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I should check and see if the word COMMUNICATE is in the dictionary on the Kobo, because it seems to be lacking in the Kobo Customer Service department. It's bad enough to not hear back forever on tickets, when they are now at 4 (or 5 if your subscription has a Sunday edition) days without a paper you'd think maybe they'd at least send out something to acknowledge they are working on it. You can keep people much less angry if they at least feel like they aren't being ignored. Of course fixing the problem at some point in the last 3 months would have been even better.
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02-02-2012, 09:33 AM | #6 |
Kobo Customer Care
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Newspaper Subscriptions
Hello,
Please allow me to apologize for the tremendous inconvenience that this matter has caused. Our development team has identified the cause of this error, and we feel that the matter has now been resolved. We will be contacting all of our customers that have been affected by this error, and we will do everything we can to make this right for all of you. We value all of our customers, and your overall satisfaction is of the utmost importance to everyone here at Kobo. If there are any questions or concerns, please feel free to contact us at KOBOExecutiveCare@kobo.com Regards, Darrell. Kobo Executive Care. |
02-02-2012, 09:39 AM | #7 |
Connoisseur
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The incompetence gets more and more astonishing.
This morning, all those undelivered papers arrived ... but today's paper did not. As of 9:38 a.m. it's still not available. Nice work, Koboobs. You gave me four papers that are useless to me, but not the one I can actually use. And you're going to expect me to pay for those four papers, since I received them, right? |
02-02-2012, 10:04 AM | #8 |
Wizard
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I did get todays and most of the previous ones -- although several of the old ones downloaded last night and were truncated/missing articles. I hope that the problem itself is truly is put to bed at this point.
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02-02-2012, 11:32 AM | #9 |
Kobo Customer Care
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Hello,
I am sorry to learn that this has been your experience. Please contact us at KOBOExecutiveCare@kobo.com I will ensure that you are assisted. Regards, Darrell. |
02-03-2012, 02:17 AM | #10 |
Guru
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Maybe you should look at Calibre for your news sources? I have a few set up and they seem to work very well. There are over 400 English news sources listed in Calibre, the major usage ones are listed here:
http://status.calibre-ebook.com/recipe_stats |
02-03-2012, 09:35 AM | #11 | |
Guru
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Quote:
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02-09-2012, 07:25 AM | #12 | ||||||
Zealot
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A small update. Currently things seem much improved, but there is still a bit more work to go.
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02-20-2012, 08:23 AM | #13 | |
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What the freaking hell? I tried syncing my Kobo Touch this morning, and my Toronto Star did not download. As today is one month past my last subscription date (Jan 20) I logged in to kobobooks.com to see whether my 5-day extension had been applied, and saw this instead:
Quote:
I have PLENTY of funds in my Store Credit ($61.01), and the credit card attached to my account also has enough funds. |
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02-20-2012, 11:00 AM | #14 |
Wizard
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It is easiest way to stop only your subscription problem until it can be solved for everyone.
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02-21-2012, 11:09 AM | #15 |
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Day 2, the only response I've gotten from Kobo at all was an unofficial answer, a private message here on mobileread.com from SameerH: "That seems crazy. I'll have them look into it right away."
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