Troubleshooting USB on Kindle not working after update

_Calculated_ · 02-06-2023, 09:10 PM

I gave my gf my old kindle (kept it in airplane mode for a long time and never JB it).

She was using it for over a year with no issues connecting through USB to upload books. Recently, she enabled wifi and registered the device. I can see it was updated by amazon. Now we cannot get it to connect through USB. Tried windows, linux, mac and 5+ different cables. (USB charging works.)

Her mom has a bunch of books she wants to share with her from her kobo reader and/or her mac. Is there a way to fix the USB or at least for her to get the books over wifi?

Going to toss it if not. Its just so tilting that we have to pay the price for forced updates being botched.

_Calculated_ · 02-06-2023, 10:12 PM

I am guessing this will work:
https://www.amazon.com/gp/help/custo...WYD9SAF7PGXRNA

Still annoying not being able to use the USB anymore :-/

JSWolf · 02-07-2023, 05:58 AM

Quote:

Originally Posted by _Calculated_

I gave my gf my old kindle (kept it in airplane mode for a long time and never JB it).

She was using it for over a year with no issues connecting through USB to upload books. Recently, she enabled wifi and registered the device. I can see it was updated by amazon. Now we cannot get it to connect through USB. Tried windows, linux, mac and 5+ different cables. (USB charging works.)

Her mom has a bunch of books she wants to share with her from her kobo reader and/or her mac. Is there a way to fix the USB or at least for her to get the books over wifi?

Going to toss it if not. Its just so tilting that we have to pay the price for forced updates being botched.

Call Amazon and see what they can do for you.

rantanplan · 02-07-2023, 06:57 AM

Have you tried factory resetting the device?
https://www.amazon.com/gp/help/custo...EWAYLEKM2UGFAC

tomsem · 02-07-2023, 10:44 AM

Might be some crud or wear on the contacts. Try some Deoxit or similar product.

'correlation is not causation'. It seems unlikely to me that an update could cause this issue.

haertig · 02-07-2023, 08:06 PM

Make sure that one of the 5+ different cables you tried is in fact a data cable. There are an awful lot of "charge only" USB cables that come with various devices. If you are randomly pulling cables out of a box of "supplied with some device or another" cables, you indeed could have missed stumbling into a data cable.

_Calculated_ · 02-07-2023, 08:09 PM

Quote:

Originally Posted by JSWolf

Call Amazon and see what they can do for you.

I bought it years ago and we live abroad now. I guess still worth a try?

Quote:

Originally Posted by rantanplan

Have you tried factory resetting the device?
https://www.amazon.com/gp/help/custo...EWAYLEKM2UGFAC

Yes, 3+ times.

Quote:

Originally Posted by tomsem

Might be some crud or wear on the contacts. Try some Deoxit or similar product.

'correlation is not causation'. It seems unlikely to me that an update could cause this issue.

I agree that I am just speculating but from my perspective we used it for years without an issue. A day after taking it out of airplane mode it wont connect. I think its more likely that its a software issue than a hardware issue. Especially considering its unlikely they test updates going from really old firmware (kindle was in airplane mode for 3+ years) and its still charging without issue.

Quoth · 02-08-2023, 05:33 AM

Charging uses two different pins to data pair. Just one pad on connector will stop data.
It's a nasty coincidence.

02-06-2023, 09:10 PM	#1
_Calculated_ Junior Member Posts: 9 Karma: 10 Join Date: Feb 2023 Device: PW3	USB on Kindle not working after update I gave my gf my old kindle (kept it in airplane mode for a long time and never JB it). She was using it for over a year with no issues connecting through USB to upload books. Recently, she enabled wifi and registered the device. I can see it was updated by amazon. Now we cannot get it to connect through USB. Tried windows, linux, mac and 5+ different cables. (USB charging works.) Her mom has a bunch of books she wants to share with her from her kobo reader and/or her mac. Is there a way to fix the USB or at least for her to get the books over wifi? Going to toss it if not. Its just so tilting that we have to pay the price for forced updates being botched.

02-07-2023, 10:44 AM	#5
tomsem Grand Sorcerer Posts: 6,498 Karma: 26425959 Join Date: Apr 2009 Location: USA Device: iPhone 15PM, Kindle Scribe, iPad mini 6, PocketBook InkPad Color 3	Might be some crud or wear on the contacts. Try some Deoxit or similar product. 'correlation is not causation'. It seems unlikely to me that an update could cause this issue. Last edited by tomsem; 02-07-2023 at 11:04 AM.

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02-06-2023, 10:12 PM	#2
_Calculated_ Junior Member Posts: 9 Karma: 10 Join Date: Feb 2023 Device: PW3	I am guessing this will work: https://www.amazon.com/gp/help/custo...WYD9SAF7PGXRNA Still annoying not being able to use the USB anymore :-/

02-07-2023, 06:57 AM	#4
rantanplan Weirdo Posts: 676 Karma: 8902748 Join Date: Nov 2019 Location: Wuppertal, Germany Device: Tolino Shine Color, Tolino Vision 6, Kobo Clara 2E, Boox Note Air 2+	Have you tried factory resetting the device? https://www.amazon.com/gp/help/custo...EWAYLEKM2UGFAC

02-07-2023, 08:06 PM	#6
haertig Wizard Posts: 1,754 Karma: 26012554 Join Date: Sep 2017 Device: PW3, Fire HD8 Gen7, Moto G7, Sansa Clip v2, Ruizu X26	Make sure that one of the 5+ different cables you tried is in fact a data cable. There are an awful lot of "charge only" USB cables that come with various devices. If you are randomly pulling cables out of a box of "supplied with some device or another" cables, you indeed could have missed stumbling into a data cable.

02-08-2023, 05:33 AM	#8
Quoth the rook, bossing Never. Posts: 11,422 Karma: 87454321 Join Date: Jun 2017 Location: Ireland Device: All 4 Kinds: epub eink, Kindle, android eink, NxtPaper11	Charging uses two different pins to data pair. Just one pad on connector will stop data. It's a nasty coincidence.

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