Aura H2O Pocket 'Download all' greyed out - any ideas?

borelli · 07-20-2015, 12:58 PM

Hi, strange issue, wondered if anyone else seen it?

In Pocket, 'Download all' is now permanently greyed out. Pocket syncs, but can't download the articles in bulk.

I can tap on each article to download, but I wanted to download all 5gb to the device, it's the reason I bought it. I'd logged out some time ago in order to lend it to someone, and it has just been updated to the latest firmware.

Any ideas?!

davidfor · 07-20-2015, 08:26 PM

You have 5GB of articles? As the Aura H2O has about 3.4GB of internal memory available to use, disabling "Download all" would make sense as it can't download them all.

Or is the "5gb" a typo?

borelli · 07-20-2015, 08:48 PM

Hi, nope not a typo! 5gb. I have a 16gb memory card in the H20, it was all working fine until recently, I suspect it may be a bug in the new firmware update but it's maddening and Kobo support doesn't seem to be the best

davidfor · 07-21-2015, 04:00 AM

How many articles is 5GB worth? And how do you know that is how much space they take?

Was it working on an older firmware? If so, it could be a bug or it could be a deliberate change. Limiting the space used to less than what the device is designed for could be deliberate. Plus, the number of articles involved might exceed the limits of the internal database that contains details of them.

But, there are some things you could try:

- Restart the device
- Sign out of Pocket, restart and sign in again
- Sign out of your Kobo account and sign in again to it and Pocket. This will lose the status of all books, but it will reset a lot of things.
- Factory reset and return to the firmware version it work with. Drastic, but if it solves your need...

borelli · 07-21-2015, 11:12 AM

Thanks, I will look into downgrading the firmware as a temporary solution. I wasn't aware this was possible. I tried the other options but no luck.

It has been working perfectly until now, the device is designed to fill as much memory as you have on the system, which in my case is close to 20gb, and the card had around 5gb of that used

It's not a lot of space when you've been using the service for nearly five years. I use Pocket as my primary reading service for journalism and research. Until now, the Kobo has been a dream device because it saves eye strain.

thanks I'll try the firmware thing

filmo · 07-21-2015, 01:01 PM

A few H2O owners here have opened their H2o and installed larger internal uSD card. H2O is harder to open because water proofing than other Kobo readers and it is no longer waterproof.

https://www.mobileread.com/forums/sho...81#post3130281

howyoudoin · 07-21-2015, 01:29 PM

Wait. The H2O has an expandable memory slot. Why would anyone want to swap out the internal memory?

filmo · 07-21-2015, 02:04 PM

Quote:

Originally Posted by howyoudoin

Wait. The H2O has an expandable memory slot. Why would anyone want to swap out the internal memory?

Because they can, is reason enough for some. It is their property to use and modify any way they want.

koboy · 07-21-2015, 02:13 PM

Quote:

Originally Posted by howyoudoin

Wait. The H2O has an expandable memory slot. Why would anyone want to swap out the internal memory?

good point.

best wishes koboy.

howyoudoin · 07-21-2015, 02:14 PM

Quote:

Originally Posted by filmo

Because they can, is reason enough for some. It is their property to use and modify any way they want.

I realise that. There's no reason to be snarky.

I hoped there was a different answer to "Because I can" that I was missing.

robko · 07-21-2015, 08:31 PM

Quote:

Originally Posted by howyoudoin

I realise that. There's no reason to be snarky.

I hoped there was a different answer to "Because I can" that I was missing.

I believe some have found it was faster/more stable to read the books off a larger internal SD card rather than reading from an expansion port SD card. If you dig around you should find a few threads discussing it. The advantages may have decreased over time with newer firmware.

saturnspike · 07-22-2015, 12:06 PM

I've got a Kobo Glo HD and have the exact same problem - the "download all" option just plain doesn't work. Seems very clearly to be a software bug. Kobo support has been less than helpful. I got the device specifically for the Pocket integration so I've tried just about everything to fix it - removing the Pocket account and readding it, syncing with different options (only show articles that are downloaded on then off), hard reset - I haven't tried a factory reset and downgrade yet but I guess that's next.

borelli · 07-22-2015, 12:20 PM

Glad to know someone else is in the same boat! Was yours working before the recent firmware update?

I haven't been able to tell precisely when this happened since I loaned it to a friend, but it was certainly fine a few months ago.

Let's just keep hassling them! Do let me know if you find some more direct contact to real tech support. I've only been able to get through to a general customer service rep who knows nothing, then an email saying they'll get back to you, then nothing, call again, same again...

On another note it baffles me they don't market it more on the Pocket integration, it is literally the only device on the market which has proper sync, read later services are very popular. When it's working properly the Kobo is the ultimate magazine / newspaper archive

saturnspike · 07-22-2015, 02:08 PM

I just got it yesterday and it auto-updated as soon as I turned it on so it was broken for me from day one.

Their support seems pretty clueless for me too - they've been reduced to copying and pasting their documentation to me which I've already followed, and they're not paying attention to what I'm writing or the pictures/screenshots I'm providing.

borelli · 07-27-2015, 08:18 AM

Yeah... this is the downside of rooting for the 'little guy'. If this were the same issue on Kindle it'd be solved quickly, and you'd at least feel you were talking to people who understood the issue with their own product! Wish Amazon would just partner with Pocket or Instapaper.

I've just received an email update stating the issue has been escalated to upper management, and acknowledging it as a firmware issue. Seems hopeful but who knows. I'll keep you updated!

07-20-2015, 12:58 PM	#1
borelli Junior Member Posts: 9 Karma: 10 Join Date: Nov 2010 Device: Kobo H20	Pocket 'Download all' greyed out - any ideas? Hi, strange issue, wondered if anyone else seen it? In Pocket, 'Download all' is now permanently greyed out. Pocket syncs, but can't download the articles in bulk. I can tap on each article to download, but I wanted to download all 5gb to the device, it's the reason I bought it. I'd logged out some time ago in order to lend it to someone, and it has just been updated to the latest firmware. Any ideas?!

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07-20-2015, 08:26 PM	#2
davidfor Grand Sorcerer Posts: 24,906 Karma: 47303748 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	You have 5GB of articles? As the Aura H2O has about 3.4GB of internal memory available to use, disabling "Download all" would make sense as it can't download them all. Or is the "5gb" a typo?

07-20-2015, 08:48 PM	#3
borelli Junior Member Posts: 9 Karma: 10 Join Date: Nov 2010 Device: Kobo H20	Hi, nope not a typo! 5gb. I have a 16gb memory card in the H20, it was all working fine until recently, I suspect it may be a bug in the new firmware update but it's maddening and Kobo support doesn't seem to be the best

07-21-2015, 04:00 AM	#4
davidfor Grand Sorcerer Posts: 24,906 Karma: 47303748 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	How many articles is 5GB worth? And how do you know that is how much space they take? Was it working on an older firmware? If so, it could be a bug or it could be a deliberate change. Limiting the space used to less than what the device is designed for could be deliberate. Plus, the number of articles involved might exceed the limits of the internal database that contains details of them. But, there are some things you could try: - Restart the device - Sign out of Pocket, restart and sign in again - Sign out of your Kobo account and sign in again to it and Pocket. This will lose the status of all books, but it will reset a lot of things. - Factory reset and return to the firmware version it work with. Drastic, but if it solves your need...

07-21-2015, 11:12 AM	#5
borelli Junior Member Posts: 9 Karma: 10 Join Date: Nov 2010 Device: Kobo H20	Thanks, I will look into downgrading the firmware as a temporary solution. I wasn't aware this was possible. I tried the other options but no luck. It has been working perfectly until now, the device is designed to fill as much memory as you have on the system, which in my case is close to 20gb, and the card had around 5gb of that used It's not a lot of space when you've been using the service for nearly five years. I use Pocket as my primary reading service for journalism and research. Until now, the Kobo has been a dream device because it saves eye strain. thanks I'll try the firmware thing

07-21-2015, 01:01 PM	#6
filmo Wizard Posts: 1,326 Karma: 1077205 Join Date: Jun 2011 Device: Kobo Touch, Sony T1, Kobo Mini	A few H2O owners here have opened their H2o and installed larger internal uSD card. H2O is harder to open because water proofing than other Kobo readers and it is no longer waterproof. https://www.mobileread.com/forums/sho...81#post3130281

07-21-2015, 01:29 PM	#7
howyoudoin how YOU doin? Posts: 1,100 Karma: 7371047 Join Date: Feb 2009 Location: India Device: Kindle Keyboard, iPad Pro 10.5”, Kobo Aura H2O, Kobo Libra 2	Wait. The H2O has an expandable memory slot. Why would anyone want to swap out the internal memory?

07-22-2015, 12:06 PM	#12
saturnspike Junior Member Posts: 2 Karma: 10 Join Date: Jul 2015 Device: Kobo Glo HD	I've got a Kobo Glo HD and have the exact same problem - the "download all" option just plain doesn't work. Seems very clearly to be a software bug. Kobo support has been less than helpful. I got the device specifically for the Pocket integration so I've tried just about everything to fix it - removing the Pocket account and readding it, syncing with different options (only show articles that are downloaded on then off), hard reset - I haven't tried a factory reset and downgrade yet but I guess that's next.

07-22-2015, 12:20 PM	#13
borelli Junior Member Posts: 9 Karma: 10 Join Date: Nov 2010 Device: Kobo H20	Glad to know someone else is in the same boat! Was yours working before the recent firmware update? I haven't been able to tell precisely when this happened since I loaned it to a friend, but it was certainly fine a few months ago. Let's just keep hassling them! Do let me know if you find some more direct contact to real tech support. I've only been able to get through to a general customer service rep who knows nothing, then an email saying they'll get back to you, then nothing, call again, same again... On another note it baffles me they don't market it more on the Pocket integration, it is literally the only device on the market which has proper sync, read later services are very popular. When it's working properly the Kobo is the ultimate magazine / newspaper archive

07-22-2015, 02:08 PM	#14
saturnspike Junior Member Posts: 2 Karma: 10 Join Date: Jul 2015 Device: Kobo Glo HD	I just got it yesterday and it auto-updated as soon as I turned it on so it was broken for me from day one. Their support seems pretty clueless for me too - they've been reduced to copying and pasting their documentation to me which I've already followed, and they're not paying attention to what I'm writing or the pictures/screenshots I'm providing.

07-27-2015, 08:18 AM	#15
borelli Junior Member Posts: 9 Karma: 10 Join Date: Nov 2010 Device: Kobo H20	Yeah... this is the downside of rooting for the 'little guy'. If this were the same issue on Kindle it'd be solved quickly, and you'd at least feel you were talking to people who understood the issue with their own product! Wish Amazon would just partner with Pocket or Instapaper. I've just received an email update stating the issue has been escalated to upper management, and acknowledging it as a firmware issue. Seems hopeful but who knows. I'll keep you updated!

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