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11-23-2011, 11:57 AM | #1 |
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can i exchange my spoiled kindle with amazon (under one year warranty)
hi folks, i accidentally kneed on my kindle, and the screen cannot display anymore ( but without any physical damage).
is that possible to ask amazon for an exchange? or i need to pay an amount for the repair? thank you for the helps!!! |
11-23-2011, 12:04 PM | #2 |
Wizard
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They might replace it for a reduced charge, however, the normal warranty doesn't cover accidental damage. The extended warranty that you can purchase with the Kindle will cover a one time accidental damage.
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11-23-2011, 12:45 PM | #3 |
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Ask them. Although the warranty does not cover accidental damage, there are many reports of Amazon being remarkably generous when it comes to replacing Kindles which have been broken by their owners.
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11-23-2011, 01:03 PM | #4 |
Enjoying the show....
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Go here:
http://www.amazon.com/gp/help/customer/display.html/ click on the "contact us" button, sign into your account, choose the "Phone" option. Enter your phone number, and someone will call you back almost immediately. Tell them your problem, and they'll tell you what they will or will not do. Last edited by dreams; 12-10-2011 at 04:46 AM. Reason: fix link |
11-30-2011, 08:07 AM | #5 |
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amazingly, amazon allows to exchange one for one with me! that's awesome!
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11-30-2011, 09:01 AM | #6 |
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Wow! That's great!! I'm happy for you!
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11-30-2011, 09:32 AM | #7 |
Wizard
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12-07-2011, 09:42 AM | #8 |
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another good news! amazon refunds me the shipping cost, and even more than what i've paid for the courier service! i'm so so in love with amazon!
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12-09-2011, 02:48 PM | #9 |
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Amazon's customer service is the best!!
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12-09-2011, 09:32 PM | #10 |
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It sure is!
May I recommend a cover for your kindle? Also not kneeling on it is good, but a cover (I like the Amazon ones) helps give that fragile screen some protection. |
12-10-2011, 06:15 AM | #11 |
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12-15-2011, 10:38 AM | #12 |
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