Reader power button unresponsive

nadolax · 06-07-2009, 11:26 PM

Hello,

Ever since my most recent wall charge my Reader power button is not working properly. Reading books and accessing menus works okay, but it will not turn off and just stays on until the battery depletes. When I turn the Reader back on, it has to do a full start up everytime (annoying). It also won't let me change any of the settings on the Reader either.

I tried a couple of restarts/resets but the problem persists. Sony support is telling me to reset and do another full battery charge.

Anyone know what's going on or have any suggestions? Would formatting the memory help?

gwynevans · 06-08-2009, 05:50 AM

If it works to turn it on, then it's not going to be mechanical, so yes, in that situation I'd try the Setting/Advanced/"Format Internal Memory" as the next step (after backing up any content you've not got on your PC).

No idea if it'll help, but it won't hurt.

dpierron · 06-08-2009, 10:50 AM

Have you tried shutting it down for real (using the menu option in the Setting/Advanced menu) ?
Then, when you restart it, it will actually reboot and maybe this problem will be corrected ?

Cheers,
David.

balok · 06-12-2009, 09:00 AM

Sounds like the button itself has failed. If it's still under warrantee, send it back asap.

Penforhire · 06-12-2009, 01:19 PM

If not in warranty, I paid $90 for Sony to fix my out-of-warranty power button. If it happens again I'm not fixing it. There is no additional battery drain from leaving the display on. Just accidental button presses. I can live with that.

Catire · 06-14-2009, 11:21 PM

I'd do a reset , format & firmware upgrade just to be sure.

lilac_jive · 06-14-2009, 11:24 PM

So it doesn't even go in standby mode after an hour?

nadolax · 06-19-2009, 01:45 AM

It looks like a hard reset followed by formatting worked. I just have to re-authorize the machine now but the button works again...weird.

gordon · 07-28-2009, 01:19 AM

hey, I think I have this problem.

I've tried the power-down, the reset, how do I do the formatting thing? (and to confirm I did the pinhole at the back and this did a reset - is that a "hard" reset?)

gwynevans · 07-29-2009, 06:45 PM

Quote:

Originally Posted by gordon

how do I do the formatting thing?

Setting/Advanced/"Format Internal Memory"

gordon · 07-31-2009, 12:06 PM

Thanks!

I ended up doing the hard reset thing (not soft) which also worked.

06-07-2009, 11:26 PM	#1
nadolax Junior Member Posts: 5 Karma: 10 Join Date: Feb 2009 Device: Sony Reader PRS-505	Reader power button unresponsive Hello, Ever since my most recent wall charge my Reader power button is not working properly. Reading books and accessing menus works okay, but it will not turn off and just stays on until the battery depletes. When I turn the Reader back on, it has to do a full start up everytime (annoying). It also won't let me change any of the settings on the Reader either. I tried a couple of restarts/resets but the problem persists. Sony support is telling me to reset and do another full battery charge. Anyone know what's going on or have any suggestions? Would formatting the memory help?

06-19-2009, 01:45 AM	#8
nadolax Junior Member Posts: 5 Karma: 10 Join Date: Feb 2009 Device: Sony Reader PRS-505	ok, there we go It looks like a hard reset followed by formatting worked. I just have to re-authorize the machine now but the button works again...weird.

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06-08-2009, 05:50 AM	#2
gwynevans Wizzard Posts: 1,402 Karma: 2000000 Join Date: Nov 2007 Location: UK Device: iPad 2, iPhone 6s, Kindle Voyage & Kindle PaperWhite	If it works to turn it on, then it's not going to be mechanical, so yes, in that situation I'd try the Setting/Advanced/"Format Internal Memory" as the next step (after backing up any content you've not got on your PC). No idea if it'll help, but it won't hurt.

06-08-2009, 10:50 AM	#3
dpierron calibre2opds guru Posts: 533 Karma: 8792 Join Date: Aug 2005 Location: Metz, France Device: iPhone, iPad, PRS-650	Have you tried shutting it down for real (using the menu option in the Setting/Advanced menu) ? Then, when you restart it, it will actually reboot and maybe this problem will be corrected ? Cheers, David.

06-12-2009, 09:00 AM	#4
balok Ugly alien Posts: 144 Karma: 225 Join Date: Sep 2007 Location: Québec, QC Device: tricorder	Sounds like the button itself has failed. If it's still under warrantee, send it back asap.

06-12-2009, 01:19 PM	#5
Penforhire Wizard Posts: 2,230 Karma: 7145404 Join Date: Nov 2007 Location: Southern California Device: Kindle Voyage & iPhone 7+	If not in warranty, I paid $90 for Sony to fix my out-of-warranty power button. If it happens again I'm not fixing it. There is no additional battery drain from leaving the display on. Just accidental button presses. I can live with that.

06-14-2009, 11:21 PM	#6
Catire Lord of the Universe Posts: 670 Karma: 737849 Join Date: Jan 2008 Location: Maturin , Venezuela Device: Sony Reader PRS-505 / PSP	I'd do a reset , format & firmware upgrade just to be sure.

06-14-2009, 11:24 PM	#7
lilac_jive Grand Sorcerer Posts: 5,870 Karma: 27376 Join Date: Dec 2008 Location: Pennsylvania Device: PRS-505	So it doesn't even go in standby mode after an hour?

07-28-2009, 01:19 AM	#9
gordon Member Posts: 10 Karma: 10 Join Date: Dec 2007 Device: Sony PRS 505	hey, I think I have this problem. I've tried the power-down, the reset, how do I do the formatting thing? (and to confirm I did the pinhole at the back and this did a reset - is that a "hard" reset?)

07-31-2009, 12:06 PM	#11
gordon Member Posts: 10 Karma: 10 Join Date: Dec 2007 Device: Sony PRS 505	Thanks! I ended up doing the hard reset thing (not soft) which also worked.

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