Clara HD Freezing

WarrenC · 08-22-2024, 02:37 PM

I have a Kobo ClaraHD (N249) that's a number of years old-probably 6-10 or so. Last fews months I've had the thing freeze up on me after it's been asleep. Can't turn it off, the button seems deactivated. Only way to get it going again is to put it on the charger. In all cases, the device has battery. It's happened now 3 times in the last 3 months. I did update the software, but this morning I couldn't wake it. Does anybody have any ideas. Thanks

Pam R · 08-22-2024, 05:31 PM

Found this on another forum:

Mine got stuck 2 days ago, and trying any of the official guides didn't work for me... What did work was holding the button for 4 seconds, and immediately after releasing the button pressing it quickly again.

Personally when mine has frozen leaving it on charge for a little while then trying to start it again works. Doesn't happen very often at all. Mine is 5 years old and has been heavily used.

Aleron Ives · 08-22-2024, 08:11 PM

Remember that the screen is bistable, so it's possible the device is off even when the screen is displaying an image. If holding the power button doesn't force a reboot, and you can only revive the device by charging it, it sounds like your battery has failed and no longer holds a charge. The battery meter doesn't really mean anything much of the time, and if the battery has failed, then it's probably showing you nonsensically optimistic numbers and then the battery is dying anyway.

08-22-2024, 02:37 PM	#1
WarrenC Junior Member Posts: 1 Karma: 10 Join Date: Aug 2024 Device: Clara HD	Clara HD Freezing I have a Kobo ClaraHD (N249) that's a number of years old-probably 6-10 or so. Last fews months I've had the thing freeze up on me after it's been asleep. Can't turn it off, the button seems deactivated. Only way to get it going again is to put it on the charger. In all cases, the device has battery. It's happened now 3 times in the last 3 months. I did update the software, but this morning I couldn't wake it. Does anybody have any ideas. Thanks

08-22-2024, 05:31 PM	#2
Pam R Connoisseur Posts: 55 Karma: 10 Join Date: Dec 2019 Device: Kobo Clara HD	Found this on another forum: Mine got stuck 2 days ago, and trying any of the official guides didn't work for me... What did work was holding the button for 4 seconds, and immediately after releasing the button pressing it quickly again. Personally when mine has frozen leaving it on charge for a little while then trying to start it again works. Doesn't happen very often at all. Mine is 5 years old and has been heavily used. Last edited by Pam R; 08-22-2024 at 05:37 PM.

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08-22-2024, 08:11 PM	#3
Aleron Ives Wizard Posts: 1,424 Karma: 16297052 Join Date: Sep 2022 Device: Kobo Libra 2	Remember that the screen is bistable, so it's possible the device is off even when the screen is displaying an image. If holding the power button doesn't force a reboot, and you can only revive the device by charging it, it sounds like your battery has failed and no longer holds a charge. The battery meter doesn't really mean anything much of the time, and if the battery has failed, then it's probably showing you nonsensically optimistic numbers and then the battery is dying anyway.

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