Troubleshooting Kindle paperwhite freezes all the time

Medik · 01-15-2017, 11:33 AM

Hello Guys.
To Begin with, i have a refurbished kindle paperwhite which i received from my older brother ( he bought it from aliexpress). The device was working perfectly without any problems and as a Mather of facts I’ve completed two books. During the exams I shut it down and left it for at least two weeks.
When I tried to lock it off after the exam’s finished, the device was unresponsive and the screen was blank and this was the beginning of the problems. Anyway during the past week I’ve tried several possible solutions but nothing seems to work.
- I tried to press the button for 20s,30s and even 1min ( but it didn’t work)
- I ‘ve put it on charge for almost 2h (and it didn’t work )
- What worked for the first time was a hard reset (plug it on computer for 5 minutes and then hold the on button for 1 minute and let it to restart)
- Okay, at the moment everything was okay. I put it on sleep and when I tried to opened it showed me the same problems ( a frozen screen)
- After lurking and searching a lot of threads I came up again for possible solutions :
1. Factory reset: I did it but it still won’t work.
2. I removed the cover ( I read that the metal tab can cause some troubles) and still won’t work.
3. I manually updated the software (since it’s not registered) but the problem is still there.
So now, whenever I open a book or just go to menu etc... The device freezes whiten seconds and I have to re-reset it by plugging it on computer. It crushes the whole time.
The problem has really made me frustrated since I’m looking to read a few books.*
Can anyone please help me with the solution? That would be great. Thanks in advance.

Cinisajoy · 01-15-2017, 03:24 PM

Put it on a wall charger for 24 hours.
Then unplug and press and hold the power button for 40 seconds.
Is the wifi on or off?
Someone will be along shortly to tell you how to see if a book is stuck indexing.

Medik · 01-15-2017, 07:16 PM

Thank you for your reply.
I don't have a wall charger, it came with just a USB cable.
and i never uses wifi. So plane mode is always on.

Cinisajoy · 01-15-2017, 07:29 PM

Quote:

Originally Posted by Medik

Thank you for your reply.
I don't have a wall charger, it came with just a USB cable.
and i never uses wifi. So plane mode is always on.

Go buy a cheap wall charger. If you are using the computer, it is possible it is not getting fully charged. You can just buy a wall charger that any usb cable will plug into.

Medik · 01-16-2017, 06:39 AM

It is fully charged i always get the green light.
But i'll buy the wall charger and i hope it woks.
Thanks

happysnapper22 · 01-16-2017, 09:14 AM

I'd start by getting the device to where Amazon intended it to be even if you don't anticipate using in that way long term.

Charge on wall charger for 24 hours as suggested
turn WiFi on
do a factory reset
ensure it has the latest firmware installed
register it to an Amazon account

in the short term limit reading to stuff from the Amazon store, don't side load stuff. - There's lots of free and very cheap content out there, treat this as testing.[/LIST]

Medik · 01-17-2017, 12:57 PM

Quote:

Originally Posted by happysnapper22

I'd start by getting the device to where Amazon intended it to be even if you don't anticipate using in that way long term.

Charge on wall charger for 24 hours as suggested
turn WiFi on
do a factory reset
ensure it has the latest firmware installed
register it to an Amazon account

in the short term limit reading to stuff from the Amazon store, don't side load stuff. - There's lots of free and very cheap content out there, treat this as testing.[/LIST]

I've tried them all and i even deleted un-indexed books with no luck.
Can you please tell me what can 24 hours charging do to the device ?

soulfuldog · 01-17-2017, 01:37 PM

The advice to charge your device with a wall charger for a longish period like 24 hours is because making sure the battery is fully charged like that is the first step towards fixing it. It might just be the battery running low despite the green light being on that is causing the issues. Certainly when you reboot it and try to awake it from being frozen that is putting more strain on the battery, and if it's freezing because of stuck indexing books or something, that is also putting a strain on the battery.

The fact that your Kindle us not rebooting when you hold the power button for 20-30 seconds, except for when you had it plugged into your computer suggests it's not fully charged.

So follow the advice above, either use a mobile phone charger or if you only have a USB cable, buy one of those USB wall chargers (www.amazon.com/dp/B01F2PW4EC/).

Medik · 01-17-2017, 01:51 PM

Quote:

Originally Posted by soulfuldog

The advice to charge your device with a wall charger for a longish period like 24 hours is because making sure the battery is fully charged like that is the first step towards fixing it. It might just be the battery running low despite the green light being on that is causing the issues. Certainly when you reboot it and try to awake it from being frozen that is putting more strain on the battery, and if it's freezing because of stuck indexing books or something, that is also putting a strain on the battery.

The fact that your Kindle us not rebooting when you hold the power button for 20-30 seconds, except for when you had it plugged into your computer suggests it's not fully charged.

So follow the advice above, either use a mobile phone charger or if you only have a USB cable, buy one of those USB wall chargers (www.amazon.com/dp/B01F2PW4EC/).

Thanks. I'l give it a try and report back asap.

Edit : the device works without any problems or freezes at all when plugged to a computer (with green lights on) . I think this supports what you said.

Cinisajoy · 01-17-2017, 01:55 PM

Quote:

Originally Posted by Medik

Thanks. I'l give it a try and report back asap.

Edit : the device works without any problems or freezes at all when plugged to a computer (with green lights on) . I think this supports what you said.

This tells me the computer is not actually charging the kindle but just keeping it on.

Medik · 01-18-2017, 04:39 PM

unfortunately charging it with the wall charger didn't help either. The freezing problem is still there :/ any other possible solutions guys ?

badgoodDeb · 01-18-2017, 05:44 PM

(Well, technically, there were not 24 hours between your two posts, so you really ought to KEEP it attached to the wall charger for 24 or 48 hours.)

Medik · 01-19-2017, 08:03 AM

I did Like 16 hours and when i accidentally opened it, i found it again freezing.
Anyway, I' going now to do a full 24h and report back.
Thanks.

pdurrant · 01-19-2017, 11:01 AM

I suspect that the two week sitting idle caused the battery to drain completely. This isn't good for lithium batteries, and may have damaged it. If you can't get it to run reliably from the battery, a new battery may be your best bet.

But hopefully not. Replacing the battery isn't the easier of operations.

Medik · 02-07-2017, 07:40 AM

Hey guys , sorry for taking too long to update.
Anyway, I did charged it for over 24 hours and now it seems to work fine ( I've been reading for over an hour ). However, once i put the device on sleep and when i try to open it again it starts to freeze. I don't really think the problem is in the battery. Because the freeze cause the device to discharge. Anyone with other suggestions ????

01-15-2017, 11:33 AM	#1
Medik Member Posts: 10 Karma: 10 Join Date: Jan 2017 Device: Kindle paperwhite	Kindle paperwhite freezes all the time Hello Guys. To Begin with, i have a refurbished kindle paperwhite which i received from my older brother ( he bought it from aliexpress). The device was working perfectly without any problems and as a Mather of facts I’ve completed two books. During the exams I shut it down and left it for at least two weeks. When I tried to lock it off after the exam’s finished, the device was unresponsive and the screen was blank and this was the beginning of the problems. Anyway during the past week I’ve tried several possible solutions but nothing seems to work. - I tried to press the button for 20s,30s and even 1min ( but it didn’t work) - I ‘ve put it on charge for almost 2h (and it didn’t work ) - What worked for the first time was a hard reset (plug it on computer for 5 minutes and then hold the on button for 1 minute and let it to restart) - Okay, at the moment everything was okay. I put it on sleep and when I tried to opened it showed me the same problems ( a frozen screen) - After lurking and searching a lot of threads I came up again for possible solutions : 1. Factory reset: I did it but it still won’t work. 2. I removed the cover ( I read that the metal tab can cause some troubles) and still won’t work. 3. I manually updated the software (since it’s not registered) but the problem is still there. So now, whenever I open a book or just go to menu etc... The device freezes whiten seconds and I have to re-reset it by plugging it on computer. It crushes the whole time. The problem has really made me frustrated since I’m looking to read a few books.* Can anyone please help me with the solution? That would be great. Thanks in advance.

01-16-2017, 09:14 AM	#6
happysnapper22 Connoisseur Posts: 61 Karma: 639200 Join Date: Dec 2009 Device: Kindle PW2 & PW3	I'd start by getting the device to where Amazon intended it to be even if you don't anticipate using in that way long term. Charge on wall charger for 24 hours as suggested turn WiFi on do a factory reset ensure it has the latest firmware installed register it to an Amazon account in the short term limit reading to stuff from the Amazon store, don't side load stuff. - There's lots of free and very cheap content out there, treat this as testing.[/LIST]

01-17-2017, 01:37 PM	#8
soulfuldog I ♥ Calibre Posts: 2,073 Karma: 5678911 Join Date: Aug 2011 Location: UK Device: Kindle Oasis, Voyage, Sony PRS-350, Hudl2	The advice to charge your device with a wall charger for a longish period like 24 hours is because making sure the battery is fully charged like that is the first step towards fixing it. It might just be the battery running low despite the green light being on that is causing the issues. Certainly when you reboot it and try to awake it from being frozen that is putting more strain on the battery, and if it's freezing because of stuck indexing books or something, that is also putting a strain on the battery. The fact that your Kindle us not rebooting when you hold the power button for 20-30 seconds, except for when you had it plugged into your computer suggests it's not fully charged. So follow the advice above, either use a mobile phone charger or if you only have a USB cable, buy one of those USB wall chargers (www.amazon.com/dp/B01F2PW4EC/). Last edited by soulfuldog; 01-17-2017 at 01:41 PM.

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01-15-2017, 03:24 PM	#2
Cinisajoy Just a Yellow Smiley. Posts: 19,161 Karma: 83862859 Join Date: Jul 2015 Location: Texas Device: K4, K5, fire, kobo, galaxy	Put it on a wall charger for 24 hours. Then unplug and press and hold the power button for 40 seconds. Is the wifi on or off? Someone will be along shortly to tell you how to see if a book is stuck indexing.

01-15-2017, 07:16 PM	#3
Medik Member Posts: 10 Karma: 10 Join Date: Jan 2017 Device: Kindle paperwhite	Thank you for your reply. I don't have a wall charger, it came with just a USB cable. and i never uses wifi. So plane mode is always on.

01-16-2017, 06:39 AM	#5
Medik Member Posts: 10 Karma: 10 Join Date: Jan 2017 Device: Kindle paperwhite	It is fully charged i always get the green light. But i'll buy the wall charger and i hope it woks. Thanks

01-18-2017, 04:39 PM	#11
Medik Member Posts: 10 Karma: 10 Join Date: Jan 2017 Device: Kindle paperwhite	unfortunately charging it with the wall charger didn't help either. The freezing problem is still there :/ any other possible solutions guys ?

01-18-2017, 05:44 PM	#12
badgoodDeb Grand Sorcerer Posts: 8,516 Karma: 64095689 Join Date: Jan 2008 Location: Harrisburg outskirts Device: Palms, K1-4s, iPads, iPhones, KV, KO1	(Well, technically, there were not 24 hours between your two posts, so you really ought to KEEP it attached to the wall charger for 24 or 48 hours.)

01-19-2017, 08:03 AM	#13
Medik Member Posts: 10 Karma: 10 Join Date: Jan 2017 Device: Kindle paperwhite	I did Like 16 hours and when i accidentally opened it, i found it again freezing. Anyway, I' going now to do a full 24h and report back. Thanks.

01-19-2017, 11:01 AM	#14
pdurrant The Grand Mouse 高貴的老鼠 Posts: 72,555 Karma: 309960766 Join Date: Jul 2007 Location: Norfolk, England Device: Kindle Voyage	I suspect that the two week sitting idle caused the battery to drain completely. This isn't good for lithium batteries, and may have damaged it. If you can't get it to run reliably from the battery, a new battery may be your best bet. But hopefully not. Replacing the battery isn't the easier of operations.

02-07-2017, 07:40 AM	#15
Medik Member Posts: 10 Karma: 10 Join Date: Jan 2017 Device: Kindle paperwhite	Hey guys , sorry for taking too long to update. Anyway, I did charged it for over 24 hours and now it seems to work fine ( I've been reading for over an hour ). However, once i put the device on sleep and when i try to open it again it starts to freeze. I don't really think the problem is in the battery. Because the freeze cause the device to discharge. Anyone with other suggestions ????

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