Trouble logging in to Philly Free Library

JSWolf · 10-10-2010, 09:41 PM

I'm trying to log into the account I have at the Philadelphia Free Library and it's unable to do so. The error I get is...

Quote:

We're sorry, but the specified library patron account information is not valid.

Details: (0) Your Library Card and PIN could not be validated at this time. Please visit or call your local branch of the Free Library for help in accessing this site

Is anyone else able to log in or not? I won't be able to contact the library until Tuesday due to Monday being a holiday in the US. I know the eBook I have ready won't expire until Tuesday afternoon. But still, this is annoying.

JSWolf · 10-10-2010, 11:01 PM

Never mind. It is working fine now.

nookkatz · 10-10-2010, 11:04 PM

I just tried and got right into my account. If I remember correctly, I was also logged into my account early this afternoon while putting books on my wish list.

desertgrandma · 10-10-2010, 11:08 PM

Quote:

Originally Posted by JSWolf

I'm trying to log into the account I have at the Philadelphia Free Library and it's unable to do so. The error I get is...

Is anyone else able to log in or not? I won't be able to contact the library until Tuesday due to Monday being a holiday in the US. I know the eBook I have ready won't expire until Tuesday afternoon. But still, this is annoying.

I just remembered.......the same thing has happened to me once or twice.....and I was told this is a 'glitch' in the system and seems to happen on weekends, when traffic is highest. Worked great a couple of hours later.

Not the Philly Library.

SeaBookGuy · 10-10-2010, 11:27 PM

Overdrive has this problem every so often - you just have to try later.

John F · 10-11-2010, 12:47 PM

I was unable to get on Sunday also. I believe I read in the past that their site is down some time on Sundays for scheduled maintenance.

LynnO · 10-11-2010, 09:49 PM

I also remember reading somwhere on their main site that their system is down from 5 to 7 pm on Sundays, most likely eastern time since I'm sure their web site isn't set up for us paid suscribers.

Sometimes I have problems with the site on Sunday nights, even after the scheduled times.

luvshihtzu · 10-12-2010, 03:35 AM

One Overdrive Library I use is down after midnight for maintenance until 7AM. As I am a bit of a night owl, I tend to run into the problem frequently.

John F · 10-16-2010, 04:58 PM

The following text is on the login page:

Quote:

... Please note that this service is unavailable on Sundays from 5:15 - 7:30 p.m., EST

SensualPoet · 10-16-2010, 07:42 PM

Interesting ... I just got that sort of message too. Logins appear to handled here:

https://secure5.libraryreserve.com/y...brary.here.etc

My message is:

"We're sorry, but the specified library patron account information is not valid.

Details: (1) There appears to be a problem with your library card. It is possible your card has expired and should be renewed."

It's possible this is true but I'm a normal active user. If it doesn't clear I suppose it's a trip to the library.

JSWolf · 10-16-2010, 07:47 PM

Expiring library cards are so much a pain. You have an eBook on reserve that you've been waiting for for week and weeks and finally get it only to find you've expired. Not even a message from the library to tell you it's about to happen.

Pagali · 10-17-2010, 12:42 AM

I just got my FLP card in August. On the back of it, lower right corner, is hand-written 8/13/11. I assumed that is my expiration date. Y'all don't have that on yours?

SensualPoet · 10-17-2010, 09:28 PM

It turned out my library (Toronto) did indeed expire my card. I shlepped into the main Reference library this afternoon with my card and a copy of a recent Hydro bill (to prove residency in the city) and click, clack my card was restored. The library is only open 3.5 hrs on Sundays but it was pretty busy at 2 pm.

Anyway, mystery solved. And I, too, did not receive an e-mail warning me.

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10-10-2010, 11:01 PM	#2
JSWolf Resident Curmudgeon Posts: 76,354 Karma: 136006198 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Never mind. It is working fine now.

10-10-2010, 11:04 PM	#3
nookkatz Tuxedo Cats! Posts: 210 Karma: 1033575 Join Date: Aug 2010 Device: Nooks and iThings	I just tried and got right into my account. If I remember correctly, I was also logged into my account early this afternoon while putting books on my wish list.

10-10-2010, 11:27 PM	#5
SeaBookGuy Can one read too much? Posts: 2,015 Karma: 2487799 Join Date: Aug 2010 Location: Naples, FL Device: Kindle PW 3, Sony 350 and 650	Overdrive has this problem every so often - you just have to try later.

10-11-2010, 12:47 PM	#6
John F Grand Sorcerer Posts: 7,529 Karma: 67891011 Join Date: Feb 2009 Device: Kobo Glo HD	I was unable to get on Sunday also. I believe I read in the past that their site is down some time on Sundays for scheduled maintenance.

10-11-2010, 09:49 PM	#7
LynnO Member Posts: 24 Karma: 56 Join Date: Jun 2010 Location: Mountain West, USA Device: nook, color nook, droid 2	I also remember reading somwhere on their main site that their system is down from 5 to 7 pm on Sundays, most likely eastern time since I'm sure their web site isn't set up for us paid suscribers. Sometimes I have problems with the site on Sunday nights, even after the scheduled times.

10-12-2010, 03:35 AM	#8
luvshihtzu Groupie Posts: 194 Karma: 39390 Join Date: Sep 2009 Location: Tucson, Arizona Device: Kindle DX Graphite, Sony 950 and iPad	One Overdrive Library I use is down after midnight for maintenance until 7AM. As I am a bit of a night owl, I tend to run into the problem frequently.

10-16-2010, 07:42 PM	#10
SensualPoet Wizard Posts: 2,302 Karma: 2607151 Join Date: Nov 2009 Location: Toronto Device: Kobo Aura HD, Kindle Paperwhite, Asus ZenPad 3, Kobo Glo	Interesting ... I just got that sort of message too. Logins appear to handled here: https://secure5.libraryreserve.com/y...brary.here.etc My message is: "We're sorry, but the specified library patron account information is not valid. Details: (1) There appears to be a problem with your library card. It is possible your card has expired and should be renewed." It's possible this is true but I'm a normal active user. If it doesn't clear I suppose it's a trip to the library.

10-16-2010, 07:47 PM	#11
JSWolf Resident Curmudgeon Posts: 76,354 Karma: 136006198 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Expiring library cards are so much a pain. You have an eBook on reserve that you've been waiting for for week and weeks and finally get it only to find you've expired. Not even a message from the library to tell you it's about to happen.

10-17-2010, 12:42 AM	#12
Pagali Enthusiast Posts: 38 Karma: 62 Join Date: Jul 2010 Location: Calif Device: PC, Nexus 7 2013, Nexus 4	I just got my FLP card in August. On the back of it, lower right corner, is hand-written 8/13/11. I assumed that is my expiration date. Y'all don't have that on yours?

10-17-2010, 09:28 PM	#13
SensualPoet Wizard Posts: 2,302 Karma: 2607151 Join Date: Nov 2009 Location: Toronto Device: Kobo Aura HD, Kindle Paperwhite, Asus ZenPad 3, Kobo Glo	It turned out my library (Toronto) did indeed expire my card. I shlepped into the main Reference library this afternoon with my card and a copy of a recent Hydro bill (to prove residency in the city) and click, clack my card was restored. The library is only open 3.5 hrs on Sundays but it was pretty busy at 2 pm. Anyway, mystery solved. And I, too, did not receive an e-mail warning me.

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