Small problem with Newegg

GA Russell · 10-29-2010, 03:24 AM

I thought you would like to know of a small problem I am having with Newegg.

For those of you who do not have an elephant's memory, my first jetBook Lite froze the day after the 30-day warranty expired. Because it was out of Newegg's warranty, they said to ship it to Ectaco. I did, spending $9.00 in postage.

In my review of the JBL on Newegg's website, I listed the expenses incurred in addition to the sales price (such as the cost of rechargeable batteries), and mentioned the $9.00.

I received an email from Chris of Newegg saying that I should not have had to spend my own money to ship it to Ectaco, and that Newegg will give me a ten dollar credit on my next order with them.

I thought that that was a nice gesture on their part.

Today I purchased a USB port from Newegg for $4.99, and they are refusing to honor the credit.

First they said that they have no record of it, even though I applied for it by replying to Chris's email (as instructed) and thus enclosing a copy of it. Then they said that because my order was for less than $10.00, they won't apply the credit.

PS - Now after a lengthy series of emails, they have finally agreed to give me the $4.99 credit, or save the $10.00 for later at my option.

theusualuser · 10-29-2010, 09:02 AM

Good to know. I'm wondering whether or not I should buy my JB (or JBL) online through Newegg or try on ebay. Ebay seems a ton cheaper, but I'm wondering if the JBL breaks down enough that it's worth it to have that warranty satisfaction from Newegg.

dixieknits · 10-29-2010, 11:01 AM

Sounds like an acceptable resolution. I've had great dealings with Newegg. I have had to return 2 Jetbooks to Ectaco and have never asked for a credit for my shipping charges. I was just happy that the unit was being repaired or exchanged. They are wonderful to talk with about how the ereaders work.
I used the smallest USPS priority box with my jetbook wrapped in layers of bubble wrap and the postage was 4.95 with a tracking receipt.

GA Russell · 10-29-2010, 01:25 PM

dixieknits, I'll remember to use that small box!

Yes, the resolution is what I had in mind in the first place. The original offer of the credit was unexpected, so I'm not losing any sleep over this. My point is just to say that they are reluctant to honor their word. Note: The people I dealt with last night were not the same fellow who made the initial offer of the credit.

Ken Maltby · 10-29-2010, 02:32 PM

Hmm... Ebay or Newegg?

Ebay could be anyone, as I understand it. I've run across posters (in other forums) who
have bragged about selling devices that they had tried to modify and botched the job, or
abused in other ways.

I would pay a little more for the greater likelihood of getting a good device from the start
as well as having a real established outfit to deal with if there is a problem later.

Luck;
Ken

Kris777 · 10-29-2010, 04:46 PM

Quote:

Originally Posted by Ken Maltby

Hmm... Ebay or Newegg?

Ebay could be anyone, as I understand it. I've run across posters (in other forums) who
have bragged about selling devices that they had tried to modify and botched the job, or
abused in other ways.

I would pay a little more for the greater likelihood of getting a good device from the start
as well as having a real established outfit to deal with if there is a problem later.

Luck;
Ken

I agree. I had only positive experiense when I purchased electronics from NewEgg... I know that many people but on ebay but I prefer to stay with NewEgg, Amazon and Buy.com and see who offer the better price, free shipping etc

.

Catlady · 10-29-2010, 05:15 PM

I have to agree--though I've purchased tons of other categories of stuff on eBay over the years, I'd be worried about getting ripped off, with no real recourse, when buying electronics.

GA Russell · 10-29-2010, 07:08 PM

What's eBay got to do with it? This thread is about Newegg.

MR. Pockets · 10-29-2010, 08:31 PM

Quote:

Originally Posted by Catlady

I have to agree--though I've purchased tons of other categories of stuff on eBay over the years, I'd be worried about getting ripped off, with no real recourse, when buying electronics.

I recently bought a used Kindle 2i via Ebay that arrived in much worse condition than it was presented in the auction. However, Ebay refunded everything (except return shipping) after I sent it back. Their buyer protection seems to work really well (well, it took a while to get everything sorted out). But I would still probably buy from Newegg.

ngrant · 10-29-2010, 10:39 PM

Hi GA Russell

I have been shopping at Newegg.com for years and have only ever had one problem when they shipped me the wrong item - same specs and price but different brand of hard drive. When I called Customer Service, they told me if I wanted to keep it rather than bothering to return it for the "correct" item, they would credit me $10. In my case, they applied a $10 partial refund to the credit card I used for the transaction and it showed up on my statement a few days later. This was a phone conversation not e-mail - therefore nothing in writing, so I was pleased that the CS agent was true to his word about the credit.

I must say that I am totally satisfied with Newegg and have spent thousands of dollars there. Glad to see in your update that you got a positive outcome.

Iread · 10-30-2010, 01:03 AM

My two recent-college-graduate sons are the "tech-ies" in this house, and have purchased quite a few things from NewEgg (it is usually the first place they look when shopping for something), and my husband and I have bought a few things from there as well. They/we have consistently had good experiences with NewEgg. Not that someone couldn't have a bad experience, or that we won't have a bad experience in the future but, so far, our experiences have been positive.

10-29-2010, 03:24 AM	#1
GA Russell Argos, Riders advance Posts: 7,632 Karma: 31487351 Join Date: Aug 2009 Location: Raleigh, NC Device: Paperwhite, Kindles 10 & 4 and jetBook Lite	Small problem with Newegg I thought you would like to know of a small problem I am having with Newegg. For those of you who do not have an elephant's memory, my first jetBook Lite froze the day after the 30-day warranty expired. Because it was out of Newegg's warranty, they said to ship it to Ectaco. I did, spending $9.00 in postage. In my review of the JBL on Newegg's website, I listed the expenses incurred in addition to the sales price (such as the cost of rechargeable batteries), and mentioned the $9.00. I received an email from Chris of Newegg saying that I should not have had to spend my own money to ship it to Ectaco, and that Newegg will give me a ten dollar credit on my next order with them. I thought that that was a nice gesture on their part. Today I purchased a USB port from Newegg for $4.99, and they are refusing to honor the credit. First they said that they have no record of it, even though I applied for it by replying to Chris's email (as instructed) and thus enclosing a copy of it. Then they said that because my order was for less than $10.00, they won't apply the credit. PS - Now after a lengthy series of emails, they have finally agreed to give me the $4.99 credit, or save the $10.00 for later at my option. Last edited by GA Russell; 10-29-2010 at 03:29 AM.

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10-29-2010, 09:02 AM	#2
theusualuser Enthusiast Posts: 37 Karma: 102 Join Date: Oct 2010 Device: none	Good to know. I'm wondering whether or not I should buy my JB (or JBL) online through Newegg or try on ebay. Ebay seems a ton cheaper, but I'm wondering if the JBL breaks down enough that it's worth it to have that warranty satisfaction from Newegg.

10-29-2010, 11:01 AM	#3
dixieknits Addict Posts: 283 Karma: 1011418 Join Date: Jun 2010 Device: Kindle 3, Nook Color	Sounds like an acceptable resolution. I've had great dealings with Newegg. I have had to return 2 Jetbooks to Ectaco and have never asked for a credit for my shipping charges. I was just happy that the unit was being repaired or exchanged. They are wonderful to talk with about how the ereaders work. I used the smallest USPS priority box with my jetbook wrapped in layers of bubble wrap and the postage was 4.95 with a tracking receipt.

10-29-2010, 01:25 PM	#4
GA Russell Argos, Riders advance Posts: 7,632 Karma: 31487351 Join Date: Aug 2009 Location: Raleigh, NC Device: Paperwhite, Kindles 10 & 4 and jetBook Lite	dixieknits, I'll remember to use that small box! Yes, the resolution is what I had in mind in the first place. The original offer of the credit was unexpected, so I'm not losing any sleep over this. My point is just to say that they are reluctant to honor their word. Note: The people I dealt with last night were not the same fellow who made the initial offer of the credit.

10-29-2010, 02:32 PM	#5
Ken Maltby Wizard Posts: 4,465 Karma: 6900052 Join Date: Dec 2009 Location: The Heart of Texas Device: Boox Note2, AuraHD, PDA,	Hmm... Ebay or Newegg? Ebay could be anyone, as I understand it. I've run across posters (in other forums) who have bragged about selling devices that they had tried to modify and botched the job, or abused in other ways. I would pay a little more for the greater likelihood of getting a good device from the start as well as having a real established outfit to deal with if there is a problem later. Luck; Ken

10-29-2010, 05:15 PM	#7
Catlady Grand Sorcerer Posts: 7,365 Karma: 52613881 Join Date: Oct 2010 Device: Kindle Fire, Kindle Paperwhite, AGPTek Bluetooth Clip	I have to agree--though I've purchased tons of other categories of stuff on eBay over the years, I'd be worried about getting ripped off, with no real recourse, when buying electronics.

10-29-2010, 07:08 PM	#8
GA Russell Argos, Riders advance Posts: 7,632 Karma: 31487351 Join Date: Aug 2009 Location: Raleigh, NC Device: Paperwhite, Kindles 10 & 4 and jetBook Lite	What's eBay got to do with it? This thread is about Newegg.

10-29-2010, 10:39 PM	#10
ngrant Gadget Lover Posts: 472 Karma: 4721182 Join Date: Nov 2009 Location: MS, USA Device: Oasis 2, Mobiscribe Origin, Fire HD tablets	Hi GA Russell I have been shopping at Newegg.com for years and have only ever had one problem when they shipped me the wrong item - same specs and price but different brand of hard drive. When I called Customer Service, they told me if I wanted to keep it rather than bothering to return it for the "correct" item, they would credit me $10. In my case, they applied a $10 partial refund to the credit card I used for the transaction and it showed up on my statement a few days later. This was a phone conversation not e-mail - therefore nothing in writing, so I was pleased that the CS agent was true to his word about the credit. I must say that I am totally satisfied with Newegg and have spent thousands of dollars there. Glad to see in your update that you got a positive outcome.

10-30-2010, 01:03 AM	#11
Iread Member Posts: 11 Karma: 10 Join Date: Oct 2010 Location: Michigan Device: Astak Pocket Pro, Ectaco JetBook Lite	My two recent-college-graduate sons are the "tech-ies" in this house, and have purchased quite a few things from NewEgg (it is usually the first place they look when shopping for something), and my husband and I have bought a few things from there as well. They/we have consistently had good experiences with NewEgg. Not that someone couldn't have a bad experience, or that we won't have a bad experience in the future but, so far, our experiences have been positive.

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