11-08-2011, 12:56 PM | #1 |
Member
Posts: 12
Karma: 10
Join Date: Oct 2011
Device: Kobo Vox
|
Cannot Connect to WiFi to Set Up Vox - Kobo Server Down?
I just received my new Kobo Vox in the mail today. I plugged it in and started the setup process but could not connect to my WiFi account. I called Kobo Support and they told me that their server is having problems and that is why I can't connect. It could be a day or two before I can connect to WiFi and set up my Vox.
This sounds very strange to me. Anyone else having these problems? Last edited by kobogirl; 11-08-2011 at 01:03 PM. |
11-08-2011, 01:52 PM | #2 |
Cat lover
Posts: 487
Karma: 1149782
Join Date: Apr 2011
Location: Montreal, Canada
Device: iPhone, Kobo Vox, Kobo Glo, iPad mini, Kindle Paperwhite, Kobo Aura
|
Yes, I have also have problems
|
Advert | |
|
11-08-2011, 02:08 PM | #3 |
UX Lead, Kobo Vox
Posts: 113
Karma: 199002
Join Date: Oct 2011
Device: Boxes of Voxes
|
Are you saying that you cannot connect to Wifi, or that once connected that you cannot connect to the server to download the update and/or sign in?
I am updating a Vox right now, so our servers are definitely not down. James |
11-08-2011, 02:16 PM | #4 |
Member
Posts: 12
Karma: 10
Join Date: Oct 2011
Device: Kobo Vox
|
I cannot connect to WiFi. Consequently, I cannot complete the setup process.
The email response from Kobo (in response to my phone call) said that they are having "systems issues." I then noticed that someone on the kobo facebook forum has been having similar problems completing her Kobo Touch setup and has been told what I've been told: system problems. But other people seem to be accessing WiFi just fine. Strange, right? |
11-08-2011, 03:10 PM | #5 |
UX Lead, Kobo Vox
Posts: 113
Karma: 199002
Join Date: Oct 2011
Device: Boxes of Voxes
|
Connecting to Wifi has nothing to do with our servers, so I'm confused as to why Customer Support would say such a thing to you. Regardless, can you tell me what you are seeing when you try to connect? A couple of thing to take note of - our setup app does not work with Enterprise security wifi or public wifi that requires a login via a browser (like airport of many hotels). Additionally, if you are connecting to a WEP network you will not get error messaging back if you enter the wrong password - it will simply fail to connect you. So be sure to double check your password.
James |
Advert | |
|
11-08-2011, 03:16 PM | #6 |
Member
Posts: 12
Karma: 10
Join Date: Oct 2011
Device: Kobo Vox
|
It prompts me to connect to a wifi network. Our network appears in the list. Our connection is not WEP, however. It is secured with WPA/WPA2 PSK. I enter the password, which is correct (and I can see it). After a few moments I receive the followind message: "unable to connect to [our network]."
|
11-08-2011, 03:21 PM | #7 | |
Evangelist
Posts: 482
Karma: 534340
Join Date: Oct 2010
Location: Ottawa/Canada
Device: Kobo Wi-Fi - Kobo Touch - GNex - N7
|
Quote:
|
|
11-08-2011, 03:25 PM | #8 |
Enthusiast
Posts: 38
Karma: 32314
Join Date: Oct 2011
Device: Kobo Vox
|
Or have you possibly restricted the ip range...for example 192.168.1.1 to 192.168.1.4 and have 4 devices already connected (ipod, laptop, printer, or whatever). If so you could no ip address available for the Vox.
|
11-08-2011, 03:33 PM | #9 |
Member
Posts: 12
Karma: 10
Join Date: Oct 2011
Device: Kobo Vox
|
Psyke: How would you know if you have any filtering going on?
Great Canadian: Where would you locate the ip range information? I have never had to play around with my router before. Never had problems. Are there some steps I can follow? |
11-08-2011, 03:44 PM | #10 |
Evangelist
Posts: 482
Karma: 534340
Join Date: Oct 2010
Location: Ottawa/Canada
Device: Kobo Wi-Fi - Kobo Touch - GNex - N7
|
in most cases, these would be things you'd know if you setup your router. if you just plugged it in with the default settings, then chances are you don't have to worry about what I or Great Canadian said. However, if someone else setup your network for you, then you will need to ask them if they did this stuff
|
11-08-2011, 03:48 PM | #11 |
Member
Posts: 12
Karma: 10
Join Date: Oct 2011
Device: Kobo Vox
|
We set it up ourselves a few months ago. We just followed the setup wizard. I can't imagine we would restrict the number of devices. But if the mac filtering was presented as additional security it is possible we would have done that. But we can't remember.
How would we find these types of settings? I've been looking under network properties but can't see anything like that... |
11-08-2011, 03:53 PM | #12 | |
Evangelist
Posts: 482
Karma: 534340
Join Date: Oct 2010
Location: Ottawa/Canada
Device: Kobo Wi-Fi - Kobo Touch - GNex - N7
|
Quote:
|
|
11-08-2011, 04:00 PM | #13 |
Member
Posts: 12
Karma: 10
Join Date: Oct 2011
Device: Kobo Vox
|
Well, I logged onto my router using the IP address http://192.168.0.1. It accepted my network password (which lets me know the password should be working). Under the advanced tabs it shows that MAC filtering is off.
Great Canadian: The IP range is 192.168.0.100 to 192.168.0.199. That should be fine, right? |
11-08-2011, 04:24 PM | #14 |
Evangelist
Posts: 482
Karma: 534340
Join Date: Oct 2010
Location: Ottawa/Canada
Device: Kobo Wi-Fi - Kobo Touch - GNex - N7
|
last question; what's the length of your password? ideally it should be 13 characters, as some devices have had problems with anything but....
|
11-08-2011, 04:25 PM | #15 |
Member
Posts: 12
Karma: 10
Join Date: Oct 2011
Device: Kobo Vox
|
My password is 14 characters.
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Kobo Vox wifi not working in stores | wmacphail@gmail. | Kobo Tablets | 7 | 11-18-2011 11:08 AM |
Kobo Vox server down? | Anjohl | Kobo Tablets | 9 | 11-06-2011 08:32 PM |
Can I Synch my New Vox to my Kobo Wifi? | pokee | Kobo Tablets | 5 | 11-02-2011 10:15 PM |
WiFi Keeps Turning off when Vox Sleeps | pokee | Kobo Tablets | 3 | 10-31-2011 01:02 PM |
Kobo Wifi & Content Server | pghaworth | Calibre | 2 | 01-17-2011 03:22 AM |