Note Pro on Android 9, stuck on firmware 3.1

[flee]

Hi! I recently got a second-hand Note Pro since my friend switched to something else. I updated it to Android 9 so it would run some newer apps and upgraded the firmware from 3.0 to 3.1 yesterday. Currently on Build Number 2021-05-20_10-53_3.1_f1d2ad8. I'm pretty sure there's a newer firmware floating around, but my device says "This is already the latest version."

The Note Pro 3.2 firmware from the Boox website only works for the Android 6 version I think. I attempted to use it and it said the package was damaged.

Could anyone help me get it to update? The help pages on the Boox website mentioned something about updates rolling out in batches, but I don't think 3.2 is all that new? I made some notes with tags on firmware 3.2 before I upgraded the Android version and would like the ability to do that again.

Any help appreciated!

[Renate]

I guess that that Android 9 track is a dead end?

I'm only seeing the Android 6 stuff:

Model:  NotePro (English)
Finger: Onyx/NotePro/NotePro:6.0.1/2023-06-09_07-56_3.3.2_cd8a1c2/8706:user/release-keys
Link:   http://firmware-us.boox.com/73280163bdf85271d0abc33d235e6814/update.upx
Size:   1,000,417,405
MD5:    73280163bdf85271d0abc33d235e6814

[flee]

Originally Posted by Renate

I guess that that Android 9 track is a dead end?

I'm only seeing the Android 6 stuff:

Model:  NotePro (English)
Finger: Onyx/NotePro/NotePro:6.0.1/2023-06-09_07-56_3.3.2_cd8a1c2/8706:user/release-keys
Link:   http://firmware-us.boox.com/73280163bdf85271d0abc33d235e6814/update.upx
Size:   1,000,417,405
MD5:    73280163bdf85271d0abc33d235e6814

I really hope that's not the case! My understanding is that at least one person got the 3.2 firmware for Android 9 back in 2022:

https://www.mobileread.com/forums/sh...d.php?t=345748

And Boox also said they were going to provide it too:

https://help.boox.com/hc/en-us/commu...irmware-to-3-2

If Boox took the update down for whatever reason, I guess I'm stuck?

[Renate]

Give me your exact current finger (same format as I cited).

[flee]

Originally Posted by Renate

Give me your exact current finger (same format as I cited).

Sure, it's as follows:

Finger: Onyx/NotePro/NotePro:9/2021-05-20_10-53_3.1_f1d2ad8/94:user/release-keys

[Renate]

I'm getting this now, but it's still two years older than the 6.0.1

Model:  NotePro (English)
Finger: Onyx/NotePro/NotePro:9/2021-05-20_10-53_3.1_f1d2ad8/94:user/release-keys
Link:   http://firmware-us.boox.com/1359c782bc15b91149ea66aabdde8b6e/update.upx
Size:   809,708,576
MD5:    1359c782bc15b91149ea66aabdde8b6e

[flee]

Thanks, I've installed the firmware from the link just in case, but it is the same one as I had before. Still, it's good that I have a copy of it saved so I can go back to it.

I'll keep looking around and try to get the order number from when my friend bought the tablet originally, so maybe Boox support can dig up the updated firmware from wherever they put it. The Feedback function on the device itself fails to send.

[Renate]

Did you try Onyx support at https://help.boox.com/hc/en-us/community/topics

[flee]

Yes, I made a post to their Note series community board a few days ago, but it's still "Post is pending approval". Official Boox support on their messageboard looks pretty sparse. I think their last post was about 24 days ago.