A Bug Catalogue

Darnielle · 12-09-2011, 06:58 PM

With Christmas fast approaching, it's appreciable that Kobo are trying their hardest to fix all the Voxes bugs. Obviously this is in our best interests too, so I thought to compile a catalogue of known bugs and their frequency amongst forumers to A) Gain insight about how common certain issues are and B) Provide a reference point for new users to know they're not alone. It'd be great if you could post any bugs you're getting, including ones already in the list, and whether or not you've rooted. Thanks!

Known bugs so far:

Wake From Sleep/'Sleep Death'
After being in sleep mode for any length of time, the Vox refuses to wake up. A hard reset is required to bring the Vox out of this state.
There are currently [7] Root units and [4] Regular units in this thread experiencing this problem.

Time Reset
After powering up, the Vox shows the time as 12:00AM, regardless of the actual time.
There are currently [4] Root units and [0] Regular units in this thread experiencing this problem.

Screen Orientation in Reader
While in the Kobo Reader app, the screen orientation will change automatically, even when this feature is disabled in the Vox's settings.
This bug affects everyone and is not spontaneous.

WiFi Toggle Drops
After using the WiFi toggle on the power widget, WiFi is patchy and does not always respond to toggling.
There are currently [6] Root units and [2] Regular units in this thread experiencing this problem.

Battery level misreported
The battery indicator gives the wrong reading on the Vox, reporting the same level until the Vox is restarted or the battery dies. Most users get this after charging and find that the only way to accurately charge the Vox's battery is to turn the unit off before charging.
There are currently [4] Root units and [1] Regular units in this thread experiencing this problem.

Internal/External Memory Cards Unmounting
If USB access is enabled, then the device is ejected via windows and then USB access is turned off on the Vox itself, the internal and external memory may become inaccessible. This is fixed by unmounting then remounting the memory cards from the settings, or rebooting.
This bug is global and affects all units.

KoboJason · 12-09-2011, 08:40 PM

Hi Darnielle,

Thanks for compiling the list of known bugs. I greatly appreciate the passion you and the all the forum members have for improving the Vox.

The bugs you've outlined are aligned with the top priority defects we're aiming to address in a software update before the holidays. Not in your list, but a top defect we're tracking, is a problem affecting some users with the battery level not accurately reported to the OS.

If there are other bugs out there - let's use this thread to collect them.

Best,

Jason
Product Manager for Vox

zazou · 12-09-2011, 09:32 PM

hello,
I have the 'Sleep Death'
After being in sleep mode for any length of time, the Vox refuses to wake up. A hard reset is required to bring the Vox out of this state. This happen everytime that I turn off the wifi and the vox goes to sleep.

my vox is rooted

mike998 · 12-09-2011, 11:04 PM

Two (rooted) Kobo Vox units here and both suffer from all the bugs mentioned above.

I own a Kobo Touch and the updates and support for this device is what made me go for the Kobo Vox.

Sorely disappointed with the Vox. At this time, I can't recommend it to anyone. I'm hopeful that the Kobo team will update the software to address these issues.

EDIT : Could this be stickied? This is ripe for a "Me too!" type thread and the post-count could go some way towards convincing the Kobo people that there's lots of us suffering from these problems.

taming · 12-10-2011, 09:06 AM

This is only one in a long string of threads all with the same purpose--keeping a running list of problems. Having one of them stickied makes sense--just not sure of it should be this one. I do like the title though. A lot.

Darnielle · 12-10-2011, 12:34 PM

@Jason: Glad to hear we're on Kobo's radar! It'd be a shame Kobo got a bad rep this christmas due to a few bugs that weren't noticed in time.

@taming: The problem with the other threads is that they're all threads someone made wanting help with a bug that attracted the attention of others with the bug, none of them are really statistical. That's what I'm trying to doing here, compile an organised and accessible list of bugs the Vox suffers from along with figures indicative of the bug's seriousness. If you've got suggestions, I'd happily take them though

taming · 12-10-2011, 12:55 PM

We are lucky to have you in the forum, Danielle. You can ask the mods to sticky it and see what happens.

From my POV, the only way it would be useful is if the OP would commit to keeping the first post current with the bugs that are in play. Without this, you will have hundreds and hundreds of repetitious postings and no easy to find indications when the issues have been resolved.

An example of this kind of thing is the discount code post on the Kobo main forum. The OP updates the first post regularly. The mods have refused repeated requests to sticky it, btw.

LauraPony · 12-10-2011, 01:25 PM

I have a regular, non-rooted Vox that has the sleep-of-death bug.

Darnielle · 12-10-2011, 01:38 PM

Updated. Thanks!

I'll be keeping an eye on firmware updates and their changelogs; here's hoping the first post gets emptied by Christmas.

Jesslynne · 12-10-2011, 02:31 PM

Rooted device here. Have all the problems listed above.

mr_nobody · 12-10-2011, 02:57 PM

Rooted vox. Have sleep of death problem and have occasionally experienced the wifi toggle issue. Never had the time reset. Haven't noticed the battery issue but I generally power off my vox when charging so...

dmacmart · 12-10-2011, 04:22 PM

Non-rooted very vanilla Vox. I have Sleep of death and wifi toggle issues.

49Kat · 12-10-2011, 07:38 PM

Non-rooted Vox with lots of extra apps installed. (Lookout, Aldiko, Astro, Sony Reader, Kindle, Overdrive, Opera, Dolphin, Flash, Dropbox, Droplets, and Angry Birds

) A solitaire game and Advanced Wifi Lock were installed and then removed. Sleep of death was intermittent before update, non-existent for 24 hours after the update, and then constant afterward unless wifi not permitted to sleep, ever. No problems with Wifi connecting. We get along fine as long as I leave the Wifi on and plugged into charger when I'm at home when in sleep mode, or Vox totally off unless I'm using it when away from home. Wifi on in sleep mode drains the battery.

Edited to add: I forgot to mention that I also have Office Suite Pro (trial) and Mantano reader installed.

Lots of stuff, eh?

ne0rmatrix · 12-10-2011, 08:11 PM

Have a rooted Vox here. Have sleep of death problem too. On Vox beta group. Oh I have the wifi toggle problem too.

For all of those thinking about returning or complaining about the Vox not ready for prime time. I have to say this device is a first generation device brought to market to compete with the Kindle Fire and the Nook Tablet. I know they are having issues too. The problems we all are facing are fixable and will be fixed quickly. Unfortunately market conditions make hardware manufacturers release products early in development cycle in order to compete with their competitors.

I know this seems unfair. My counter to that line of reasoning is they will fix these bugs quickly. And as the kobo team member in this thread said they are trying to fix it before the holidays. I am a firm believer that when you buy a brand new device from a relatively new manufacturer that you can expect the ocasional issue and unlike manufacturers like Apple don't have the financial resources or market conditions that allow them to spend 6 to 9 months bug fixing before releasing product.

Remember this is a competitive market that has had many failures that occurred due to late shipping of devices and not meeting user expectations. Can anyone say the device does not do what it advertises? It plays video. Its an excellent ereader. Battery life is not bad with wifi off. Yes it has a ton of bugs that interfere with the user experience. Yes they will be fixed. No i do not plan to return my device or send it in to get it repaired.

Well thats my 2 cents on the issue. Have a good holidays everyone.

BlackXinu · 12-10-2011, 11:23 PM

Had a non-rooted device.

Sleep of death
Battery level issues
Wifi toggle was temperamental

Following this forum to see if issues get resolved.

12-09-2011, 06:58 PM	#1
Darnielle Enthusiast Posts: 37 Karma: 136122 Join Date: Dec 2011 Device: Kobo Vox	A Bug Catalogue With Christmas fast approaching, it's appreciable that Kobo are trying their hardest to fix all the Voxes bugs. Obviously this is in our best interests too, so I thought to compile a catalogue of known bugs and their frequency amongst forumers to A) Gain insight about how common certain issues are and B) Provide a reference point for new users to know they're not alone. It'd be great if you could post any bugs you're getting, including ones already in the list, and whether or not you've rooted. Thanks! Known bugs so far: Wake From Sleep/'Sleep Death' After being in sleep mode for any length of time, the Vox refuses to wake up. A hard reset is required to bring the Vox out of this state. There are currently [7] Root units and [4] Regular units in this thread experiencing this problem. Time Reset After powering up, the Vox shows the time as 12:00AM, regardless of the actual time. There are currently [4] Root units and [0] Regular units in this thread experiencing this problem. Screen Orientation in Reader While in the Kobo Reader app, the screen orientation will change automatically, even when this feature is disabled in the Vox's settings. This bug affects everyone and is not spontaneous. WiFi Toggle Drops After using the WiFi toggle on the power widget, WiFi is patchy and does not always respond to toggling. There are currently [6] Root units and [2] Regular units in this thread experiencing this problem. Battery level misreported The battery indicator gives the wrong reading on the Vox, reporting the same level until the Vox is restarted or the battery dies. Most users get this after charging and find that the only way to accurately charge the Vox's battery is to turn the unit off before charging. There are currently [4] Root units and [1] Regular units in this thread experiencing this problem. Internal/External Memory Cards Unmounting If USB access is enabled, then the device is ejected via windows and then USB access is turned off on the Vox itself, the internal and external memory may become inaccessible. This is fixed by unmounting then remounting the memory cards from the settings, or rebooting. This bug is global and affects all units. Last edited by Darnielle; 12-17-2011 at 12:00 PM.

12-09-2011, 09:32 PM	#3
zazou Member Posts: 13 Karma: 10 Join Date: Nov 2011 Location: Quebec City Device: nook touch; Kobo vox; Sony 350	hello, I have the 'Sleep Death' After being in sleep mode for any length of time, the Vox refuses to wake up. A hard reset is required to bring the Vox out of this state. This happen everytime that I turn off the wifi and the vox goes to sleep. my vox is rooted Last edited by zazou; 12-09-2011 at 11:09 PM. Reason: forgot to add the rooted status

12-09-2011, 11:04 PM	#4
mike998 Exasperated Kobo Lover Posts: 14 Karma: 10 Join Date: Apr 2010 Device: Kobo Touch, Kobo Vox	Two (rooted) Kobo Vox units here and both suffer from all the bugs mentioned above. I own a Kobo Touch and the updates and support for this device is what made me go for the Kobo Vox. Sorely disappointed with the Vox. At this time, I can't recommend it to anyone. I'm hopeful that the Kobo team will update the software to address these issues. EDIT : Could this be stickied? This is ripe for a "Me too!" type thread and the post-count could go some way towards convincing the Kobo people that there's lots of us suffering from these problems. Last edited by mike998; 12-09-2011 at 11:14 PM. Reason: Requested a sticky.

12-10-2011, 09:06 AM	#5
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	This is only one in a long string of threads all with the same purpose--keeping a running list of problems. Having one of them stickied makes sense--just not sure of it should be this one. I do like the title though. A lot. Last edited by taming; 12-10-2011 at 09:40 AM.

12-10-2011, 07:38 PM	#13
49Kat Fanatic Posts: 580 Karma: 1309104 Join Date: Oct 2011 Location: BC,Canada/NV, USA Device: iPad 9th Gen, iPhone 11, Paperwhite 10th Gen.	Non-rooted Vox with lots of extra apps installed. (Lookout, Aldiko, Astro, Sony Reader, Kindle, Overdrive, Opera, Dolphin, Flash, Dropbox, Droplets, and Angry Birds ) A solitaire game and Advanced Wifi Lock were installed and then removed. Sleep of death was intermittent before update, non-existent for 24 hours after the update, and then constant afterward unless wifi not permitted to sleep, ever. No problems with Wifi connecting. We get along fine as long as I leave the Wifi on and plugged into charger when I'm at home when in sleep mode, or Vox totally off unless I'm using it when away from home. Wifi on in sleep mode drains the battery. Edited to add: I forgot to mention that I also have Office Suite Pro (trial) and Mantano reader installed. Lots of stuff, eh? Last edited by 49Kat; 12-12-2011 at 06:23 PM.

12-09-2011, 08:40 PM	#2
KoboJason Kobo Vox Product Manager Posts: 13 Karma: 47418 Join Date: Oct 2011 Location: Toronto Device: Kobo Vox, Kobo Touch	Hi Darnielle, Thanks for compiling the list of known bugs. I greatly appreciate the passion you and the all the forum members have for improving the Vox. The bugs you've outlined are aligned with the top priority defects we're aiming to address in a software update before the holidays. Not in your list, but a top defect we're tracking, is a problem affecting some users with the battery level not accurately reported to the OS. If there are other bugs out there - let's use this thread to collect them. Best, Jason Product Manager for Vox

12-10-2011, 12:34 PM	#6
Darnielle Enthusiast Posts: 37 Karma: 136122 Join Date: Dec 2011 Device: Kobo Vox	@Jason: Glad to hear we're on Kobo's radar! It'd be a shame Kobo got a bad rep this christmas due to a few bugs that weren't noticed in time. @taming: The problem with the other threads is that they're all threads someone made wanting help with a bug that attracted the attention of others with the bug, none of them are really statistical. That's what I'm trying to doing here, compile an organised and accessible list of bugs the Vox suffers from along with figures indicative of the bug's seriousness. If you've got suggestions, I'd happily take them though

12-10-2011, 12:55 PM	#7
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	We are lucky to have you in the forum, Danielle. You can ask the mods to sticky it and see what happens. From my POV, the only way it would be useful is if the OP would commit to keeping the first post current with the bugs that are in play. Without this, you will have hundreds and hundreds of repetitious postings and no easy to find indications when the issues have been resolved. An example of this kind of thing is the discount code post on the Kobo main forum. The OP updates the first post regularly. The mods have refused repeated requests to sticky it, btw.

12-10-2011, 01:25 PM	#8
LauraPony Zealot Posts: 134 Karma: 249287 Join Date: Oct 2011 Location: Nova Scotia, Canada Device: Nook, Kobo Vox	I have a regular, non-rooted Vox that has the sleep-of-death bug.

12-10-2011, 01:38 PM	#9
Darnielle Enthusiast Posts: 37 Karma: 136122 Join Date: Dec 2011 Device: Kobo Vox	Updated. Thanks! I'll be keeping an eye on firmware updates and their changelogs; here's hoping the first post gets emptied by Christmas.

12-10-2011, 02:31 PM	#10
Jesslynne Zealot Posts: 141 Karma: 126 Join Date: Nov 2011 Location: Manitoba, Canada Device: Kobo Vox, Kobo Mini	Rooted device here. Have all the problems listed above.

12-10-2011, 02:57 PM	#11
mr_nobody Evangelist Posts: 440 Karma: 26671 Join Date: Nov 2011 Device: kobo mini, nexus 7 (2012), kobo vox	Rooted vox. Have sleep of death problem and have occasionally experienced the wifi toggle issue. Never had the time reset. Haven't noticed the battery issue but I generally power off my vox when charging so...

12-10-2011, 04:22 PM	#12
dmacmart Fanatic Posts: 534 Karma: 696908 Join Date: Jul 2010 Location: Ottawa Canada Device: Kobo Mini, Glo, Arc, H2O, iPhone, iPad 2, (husband)Touch	Non-rooted very vanilla Vox. I have Sleep of death and wifi toggle issues.

12-10-2011, 08:11 PM	#14
ne0rmatrix Enthusiast Posts: 48 Karma: 16347 Join Date: Oct 2011 Location: Delta, B.C. Device: kobo Aura HD,Apple Ipad Mini,Samsung Galaxy Tab S 8.4,LG G4	Have a rooted Vox here. Have sleep of death problem too. On Vox beta group. Oh I have the wifi toggle problem too. For all of those thinking about returning or complaining about the Vox not ready for prime time. I have to say this device is a first generation device brought to market to compete with the Kindle Fire and the Nook Tablet. I know they are having issues too. The problems we all are facing are fixable and will be fixed quickly. Unfortunately market conditions make hardware manufacturers release products early in development cycle in order to compete with their competitors. I know this seems unfair. My counter to that line of reasoning is they will fix these bugs quickly. And as the kobo team member in this thread said they are trying to fix it before the holidays. I am a firm believer that when you buy a brand new device from a relatively new manufacturer that you can expect the ocasional issue and unlike manufacturers like Apple don't have the financial resources or market conditions that allow them to spend 6 to 9 months bug fixing before releasing product. Remember this is a competitive market that has had many failures that occurred due to late shipping of devices and not meeting user expectations. Can anyone say the device does not do what it advertises? It plays video. Its an excellent ereader. Battery life is not bad with wifi off. Yes it has a ton of bugs that interfere with the user experience. Yes they will be fixed. No i do not plan to return my device or send it in to get it repaired. Well thats my 2 cents on the issue. Have a good holidays everyone.

12-10-2011, 11:23 PM	#15
BlackXinu Junior Member Posts: 1 Karma: 10 Join Date: Dec 2011 Device: none	Had a non-rooted device. Sleep of death Battery level issues Wifi toggle was temperamental Following this forum to see if issues get resolved.

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