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#1 |
Zealot
![]() Posts: 147
Karma: 10
Join Date: Sep 2016
Device: Kobo Sage, Kobo Aura One, Nook Simple Touch, Nook Glowlight,
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VIP status not renewing
My VIP status is active, next renewal 17 of July. This is clearly in the past. It is set to auto-renew using points, and I have enough points.
Why has it not renewed? Kobo help system has told me that I have been given a 10 day grace period. Why? I have said I want it renewed. Is this happening to anyone else? yes my payment thing is still valid. I bought a book just now to verify that. Every previous year this has worked. |
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#2 |
Zealot
![]() Posts: 147
Karma: 10
Join Date: Sep 2016
Device: Kobo Sage, Kobo Aura One, Nook Simple Touch, Nook Glowlight,
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I discovered I could manage it by hand and renew it by spending the money even though it said odd things about how it had expired and they were sorry to lose me. They took the money, sent me an email saying I'd renewed, and it still says next renewal date 17th of July. I think I'll contact support again. Also the code for a free book doesn't work but that's a problem most years.
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#3 | |
Custom User Title
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Karma: 63194629
Join Date: Oct 2018
Location: Canada
Device: Kobo Libra H2O, formerly Aura HD
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Quote:
It's unfortunate as that list is... not very expansive and there's an overabundance of romances or romances disguised as other genres. |
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#4 |
Resident Curmudgeon
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Karma: 134254544
Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3
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If a book is mainly a romance, romance should be the first genre listed.
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#5 |
Custom User Title
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 9,189
Karma: 63194629
Join Date: Oct 2018
Location: Canada
Device: Kobo Libra H2O, formerly Aura HD
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#6 |
Zealot
![]() Posts: 147
Karma: 10
Join Date: Sep 2016
Device: Kobo Sage, Kobo Aura One, Nook Simple Touch, Nook Glowlight,
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#7 |
Custom User Title
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 9,189
Karma: 63194629
Join Date: Oct 2018
Location: Canada
Device: Kobo Libra H2O, formerly Aura HD
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Oof. I'd go into the chat support and see if they can help.
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#8 |
Zealot
![]() Posts: 147
Karma: 10
Join Date: Sep 2016
Device: Kobo Sage, Kobo Aura One, Nook Simple Touch, Nook Glowlight,
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Kobo has refunded my attempt to renew VIP status manually. I have no idea what is going on.
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#9 |
Zealot
![]() Posts: 147
Karma: 10
Join Date: Sep 2016
Device: Kobo Sage, Kobo Aura One, Nook Simple Touch, Nook Glowlight,
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Now support says try renewing manually. I said I already did and you refunded it. Did it again, expiry still 17th of July 2024. We shall see. at this point I expect it will expire on the 27th and then I ... buy it again?
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#10 |
Zealot
![]() Posts: 147
Karma: 10
Join Date: Sep 2016
Device: Kobo Sage, Kobo Aura One, Nook Simple Touch, Nook Glowlight,
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This morning:
Kobo VIP Membership Points balance: 12358 Subscription status: Cancelled Subscriber since: Nov 22, 2016 Amount: £6.00 / year They said trust the auto update it will be fine. Then they said do manual renewal. I did that 1-2 days ago and got an email thanking me for renewing. Today it shows as cancelled. Yes there are worse problems in the world but something HAS to be wrong somewhere. |
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#11 |
Zealot
![]() Posts: 147
Karma: 10
Join Date: Sep 2016
Device: Kobo Sage, Kobo Aura One, Nook Simple Touch, Nook Glowlight,
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Have contacted support. Again. repair account. update payment info. update location. renew manually with money. renew manually with points. get email saying I have renewed. still show as Cancelled on subscriptions. pah.
Last edited by ghira; 07-28-2024 at 03:22 AM. |
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#12 |
Zealot
![]() Posts: 147
Karma: 10
Join Date: Sep 2016
Device: Kobo Sage, Kobo Aura One, Nook Simple Touch, Nook Glowlight,
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They now say ok I have done everything I possibly could and notwithstanding messages confiming my status and emails welcoming me to VIP program and so on, no I do not in fact have it. Being passed to... higher level support. Which is fine.
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#13 |
Zealot
![]() Posts: 147
Karma: 10
Join Date: Sep 2016
Device: Kobo Sage, Kobo Aura One, Nook Simple Touch, Nook Glowlight,
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And I learn that I don't lose my current points, but I can´t spend them while not a VIP.
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#14 |
Custom User Title
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 9,189
Karma: 63194629
Join Date: Oct 2018
Location: Canada
Device: Kobo Libra H2O, formerly Aura HD
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Well that's kind of... dumb. Not get any more points, sure, but being unable to spend the ones you already have?
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#15 |
Zealot
![]() Posts: 147
Karma: 10
Join Date: Sep 2016
Device: Kobo Sage, Kobo Aura One, Nook Simple Touch, Nook Glowlight,
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I had wondered if this could happen so had spent all but the 4000 needed for renewal!
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