12-30-2021, 01:28 PM | #1 |
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POCKETBOOK Touch Lux 5 touchscreen not working after update
Hi guys,
I've got exact same problem as was described here but with Touch Lux 5. Update to version 6.5.1089 went fine but 2 days later my PocketBook show me that there is a newer firmware 6.5.1433. After updating procedure there was info on the screen "Update failed The device will turn off in few seconds". Even if I manually put swupdate.bin (no matter if it is old 6.5.1089 or new 6.5.1433) update is failing all the time and touchpad not working anymore. hwconfig show device_touchpanel=22 if that helps. What can I do to solve it? |
12-30-2021, 08:05 PM | #2 |
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I don't know for sure if TL5 is the same as the HD3 for this (I'm guessing it is)... this is how I updated my HD3 (support told another user, teriyake, to use this procedure and he/she shared it in another thread).
I hope this helps. Good luck. |
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12-31-2021, 06:48 AM | #3 |
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@rcentros As I said befored I tried to manually copy the file to the device and use your well known procedure to update software but with no luck.
Every time I do this (no matter if it is swupdate.bin file from 6.5.1089 or 6.5.1433) it ends with this: |
12-31-2021, 11:53 AM | #4 |
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I had a comparable problem once. Turned out to be a failed update/memory error which killed my bootsector. Pocketbook had to replace the mainboard for me.
Regarding your problem: I would try to get my hands on the oldest update you can get and try a manual downgrade. If this doen't work contact pocketbook service for a solution. |
12-31-2021, 06:45 PM | #5 | |
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Quote:
I'll bow out now. Hope you get your TL5 up and running soon. |
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01-01-2022, 09:37 AM | #6 |
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@nhedgehog Ok. I will try it. The oldest one on the PocketBook is 6.1.408. Lets find out if I will be lucky...
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01-01-2022, 12:47 PM | #7 |
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Things are getting weirder: after I downgrade system to 6.1.408 touchcreen started working fine. As soon as I try to update system to any version (like 6.5.1089 or newest 6.5.1433) same error occured and touchscreen stop working again.
I will try to contact service. |
01-01-2022, 03:54 PM | #8 |
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Higher version updates are finished without error? There should be a logfile of the update.
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01-01-2022, 04:06 PM | #9 |
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Every single version that I tried so far finished with error. One thing is interesting: last "working" version in my case is 6.1.1220. Any higer causes dead touchscreen. Diggin' in to log file I found that between 6.1.1220 and next one which is 6.3.698 something is updated:
Update XCD touch from 12F7 to 12F8 Maybe that is some kind of touchscreen firmware? |
01-01-2022, 05:56 PM | #10 |
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Yes that sounds like a touchscreen firmware update.
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01-01-2022, 06:01 PM | #11 |
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Sounds like the touchscreen firmware update goes through but the rest has some problems and can't access the changed touch. Guess you have an internal memory problem (hardware failure).
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03-20-2022, 11:37 AM | #12 |
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Ik wil graag een bericht schrijven maar heb geen flauw idee waar ik dat kan doen, heb alles al bekeken.
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03-20-2022, 11:51 PM | #13 |
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