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#1 |
reading about reading ;->
![]() Posts: 44
Karma: 30
Join Date: Aug 2010
Location: Houston
Device: Sony PRS-600, BB
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I just have to vent...
I sent my reader in for repairs last wednesday (cracked screen) Sony sent me a box and a return FedEx label...i slapped that label on the sony box after gettin my reader nice in cozy in their box and scheduled the pick up...I was able to track the box on the Fedex website which show it had been delivered to California on Friday. I called Sony today to check and see if my reader would be returning home soon...they had no idea what the hell i was talking about...no work order..no record that i had called..no NOTHIN!!
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#2 |
Connoisseur
![]() Posts: 60
Karma: 40
Join Date: Jul 2010
Location: England, United Kingdom
Device: Nook Simple Touch, Kindle DXG
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Not a brain between them!
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#3 |
Considering Phlebas
![]() Posts: 8
Karma: 10
Join Date: Aug 2010
Device: prs 300
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This has has been my experience of Sony also - with a number of products.
Last edited by TheCulture; 08-18-2010 at 06:28 PM. |
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#4 |
Banned
![]() Posts: 8
Karma: 10
Join Date: Jun 2010
Device: none
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![]() Last edited by JordanRHughes; 08-18-2010 at 06:27 PM. |
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#5 |
I spit hot fire
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Karma: 13464
Join Date: Nov 2009
Location: USA
Device: Nook, or as I call him, Sir Nookington
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I boycott all Sony products. I had a Vaio for a year before the screen began to die. When I sent it in for repairs, they told me that the computer had suffered "extensive water damage" and was therefore no longer covered under the warranty. They quoted the repairs at $1400. Um, no.
I had them send me back the laptop while I resolved to just buy another laptop from a different company. A family friend fixes laptops for a hobby and asked me to send her the broken Sony Vaio. I did, and she was able to fix the laptop for 40 bucks. (After I had already purchased a new laptop, of course). So yeah, Sony's customer service is terrible. Sorry you had to deal with their idiocy. |
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#6 |
I'm watching you!
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Karma: 22344652
Join Date: Mar 2010
Location: Sunny Coast Qld, OZ
Device: Sony PRS-900(unused lately) iPadAir2, want me Kindle Oasis
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*crossing fingers* hoping my sony doesn't get sick
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