VIP status not renewing

ghira · Yesterday, 09:01 AM

My VIP status is active, next renewal 17 of July. This is clearly in the past. It is set to auto-renew using points, and I have enough points.

Why has it not renewed?

Kobo help system has told me that I have been given a 10 day grace period. Why? I have said I want it renewed. Is this happening to anyone else?

yes my payment thing is still valid. I bought a book just now to verify that.

Every previous year this has worked.

ghira · Today, 12:34 AM

I discovered I could manage it by hand and renew it by spending the money even though it said odd things about how it had expired and they were sorry to lose me. They took the money, sent me an email saying I'd renewed, and it still says next renewal date 17th of July. I think I'll contact support again. Also the code for a free book doesn't work but that's a problem most years.

ownedbycats · Today, 01:37 PM

Quote:

Originally Posted by ghira

Also the code for a free book doesn't work but that's a problem most years.

Are you using their list of select free books, or just redeeming it on a random? I made that mistake one year.

It's unfortunate as that list is... not very expansive and there's an overabundance of romances or romances disguised as other genres.

JSWolf · Today, 01:59 PM

Quote:

Originally Posted by ownedbycats

Are you using their list of select free books, or just redeeming it on a random? I made that mistake one year.

It's unfortunate as that list is... not very expansive and there's an overabundance of romances or romances disguised as other genres.

If a book is mainly a romance, romance should be the first genre listed.

ownedbycats · Today, 03:47 PM

Quote:

Originally Posted by JSWolf

If a book is mainly a romance, romance should be the first genre listed.

If a book is listed under multiple genres, Kobo will list them under all the genre sections regardless of order.

ghira · Today, 04:13 PM

Quote:

Originally Posted by ownedbycats

Are you using their list of select free books, or just redeeming it on a random? I made that mistake one year.

One of the books on their list. Like every other time it hasn't worked. It is very frustrating ,and yes the choice is feeble.

Yesterday, 09:01 AM	#1
ghira Zealot Posts: 133 Karma: 10 Join Date: Sep 2016 Device: Kobo Sage, Kobo Aura One, Nook Simple Touch, Nook Glowlight,	VIP status not renewing My VIP status is active, next renewal 17 of July. This is clearly in the past. It is set to auto-renew using points, and I have enough points. Why has it not renewed? Kobo help system has told me that I have been given a 10 day grace period. Why? I have said I want it renewed. Is this happening to anyone else? yes my payment thing is still valid. I bought a book just now to verify that. Every previous year this has worked.

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Today, 12:34 AM	#2
ghira Zealot Posts: 133 Karma: 10 Join Date: Sep 2016 Device: Kobo Sage, Kobo Aura One, Nook Simple Touch, Nook Glowlight,	I discovered I could manage it by hand and renew it by spending the money even though it said odd things about how it had expired and they were sorry to lose me. They took the money, sent me an email saying I'd renewed, and it still says next renewal date 17th of July. I think I'll contact support again. Also the code for a free book doesn't work but that's a problem most years.

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