Clara HD Clara HD shutting off randomly

Cootey · 05-19-2019, 04:35 AM

My daughter’s Clara HD is shutting off at random. She’s been assuming that the battery died, but today it powered off while I was checking it out. All you need to do to awaken it is hold down the power button for a few seconds.

I’ve repaired the book database and removed all the sideloaded kepub ebooks just in case one was corrupt. The unit has a full charge. The battery seems fine after it reboots. I’ve also shut it off and powered it back up. So far, so good.

Has anybody heard of Clara’s randomly shutting off? Got any suggestions I could try to troubleshoot this? Thanks.

Sent from my iPhone using Tapatalk Pro

frostschutz · 05-19-2019, 05:10 AM

does it also randomly shut off while usb / charger connected?

davidfor · 05-19-2019, 06:08 AM

When it shuts of what is displayed? The powered off screen? Or does the screen remain unchanged? And have you checked the sleep/power off settings?

Cootey · 05-30-2019, 05:07 AM

Quote:

Originally Posted by frostschutz

does it also randomly shut off while usb / charger connected?

I have not noticed it behaving this way while plugged in.

Cootey · 05-30-2019, 05:12 AM

Quote:

Originally Posted by davidfor

When it shuts of what is displayed? The powered off screen? Or does the screen remain unchanged? And have you checked the sleep/power off settings?

When it shuts off, it displays the screen saver with no details because that's how my daughter set it. Thank you for suggesting the sleep/power off settings. The Kobo was indeed set to shut off after 15 minutes, and I set that to never now, but the unit is supposed to wait until inactivity to shut off, not power off while the device is being used. It happened to me while I was browsing books, so it's not a matter of my daughter not noticing how much time has passed.

Since setting the power off to never trigger fixed the issue, I suppose we're done here, but I do have to admit that I'm bothered that the unit seemingly at random powers off while it is being used.

Quoth · 05-30-2019, 09:27 AM

I've an N905C that powers down when not used for a while. It's set to Never and battery is good. It's fine regarding sleeping after 15 min no use. It doesn't sleep while in use. However the powering off is odd.
The Sony readers I have will ALWAYS power down from sleep eventually.
AFAIK no Kindle has any sort of power off, which is unfortunate if it's used very infrequently.
Not sure what my Nook does, though you can manually power it down, unlike a Kindle.

05-19-2019, 04:35 AM	#1
Cootey Absentminded Reader Posts: 1,232 Karma: 6467285 Join Date: Apr 2017 Device: Kobo Mini, Clara HD, Elipsa; Kindle Paperwhite 3 & 4; iOS eReader apps	Clara HD shutting off randomly My daughter’s Clara HD is shutting off at random. She’s been assuming that the battery died, but today it powered off while I was checking it out. All you need to do to awaken it is hold down the power button for a few seconds. I’ve repaired the book database and removed all the sideloaded kepub ebooks just in case one was corrupt. The unit has a full charge. The battery seems fine after it reboots. I’ve also shut it off and powered it back up. So far, so good. Has anybody heard of Clara’s randomly shutting off? Got any suggestions I could try to troubleshoot this? Thanks. Sent from my iPhone using Tapatalk Pro

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05-19-2019, 05:10 AM	#2
frostschutz Linux User Posts: 2,279 Karma: 6123806 Join Date: Sep 2010 Location: Heidelberg, Germany Device: none	does it also randomly shut off while usb / charger connected?

05-19-2019, 06:08 AM	#3
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303822 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	When it shuts of what is displayed? The powered off screen? Or does the screen remain unchanged? And have you checked the sleep/power off settings?

05-30-2019, 09:27 AM	#6
Quoth the rook, bossing Never. Posts: 12,031 Karma: 88064427 Join Date: Jun 2017 Location: Ireland Device: All 4 Kinds: epub eink, Kindle, android eink, NxtPaper11	I've an N905C that powers down when not used for a while. It's set to Never and battery is good. It's fine regarding sleeping after 15 min no use. It doesn't sleep while in use. However the powering off is odd. The Sony readers I have will ALWAYS power down from sleep eventually. AFAIK no Kindle has any sort of power off, which is unfortunate if it's used very infrequently. Not sure what my Nook does, though you can manually power it down, unlike a Kindle.

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