Does sonystyle do price adjustments?

lego1 · 01-26-2011, 07:31 AM

I bought my PRS-350 right before they droped the price by $20. I bought it at a sonystyle store. I am wondering if I bring in the receipt will they do a price adjustment? I know some stores do things like this but I have never shopped with sony before.

Thanks, Jen

goldmantx · 01-26-2011, 08:43 AM

I emailed them yesterday as the same thing happened to me...I'll let you know if I get an answer....

goldmantx · 01-28-2011, 06:44 PM

On their website:

Shop with confidence at Sony Style.

As the 'Direct from Sony' business, we want you to shop with the knowledge that you are getting great products, great service and great value. When you buy from Sony your purchase is backed with a 30 day price assurance policy. This is just one of our many programs and services designed to create convenient and customer friendly experiences for all of our customers.

Price Assurance Policy.

If you have already purchased a product from Sony Style and find a lower price for that exact same product at any Sony Style venue or Sony authorized reseller within 30 days, contact the Sony Style location where you purchased the product and we will refund you the difference.

If you are ready to purchase a Sony product and find that exact same product in-stock and advertised at a lower price at any Sony Style venue or Sony authorized reseller let us know and we'll offer you a similar price.

Just provide us the proof of price while that price is in effect to get an adjustment.

mbelec · 01-29-2011, 10:33 AM

Well, we'll see if they'll truly honor this. I purchased a PRS350 for my daughter 1-6-11 for $179.88, then applied a $50 coupon for a trade-in item. Then I saw the reader at Best Buy for $139.99 and called Sonystyle. The 350 I had purchased had not even shipped yet and they wouldn't honor the lower price. Something about "when we have an item on sale, we will not honor another seller's sale price." They refunded me $10, but wouldn't budge otherwise. I did email them today about their price of $129.99 online and will see what they say.

mbelec · 01-29-2011, 02:54 PM

Well. They do honor price matches. Here's my reply to my email asking them to match the current price:
"I have reviewed your request, and since you made a purchase last 01/06/2011 the item you bought from Sony Style is eligible for price match, because we have a 30 days price assurance policy.
I will make a request for an approval to credit $50.00 on your credit card account. Please allow us 3 to 7 business days for the processing of your credit, and it will reflect on your account within 1 to 2 billing cycles."

lego1 · 01-29-2011, 09:56 PM

Thanks. I have the new Best Buy ad and I will birng it in along with my sonystyle receipt and see what they say. Sounds like I will get a $20 price adjustment. The Best Buy ad is now including a free case with the purchase of any ereader so I will see if they will through in a free case too. That would be great!

Jen.

01-26-2011, 07:31 AM	#1
lego1 Member Posts: 19 Karma: 10 Join Date: Jan 2011 Device: sony 350	Does sonystyle do price adjustments? I bought my PRS-350 right before they droped the price by $20. I bought it at a sonystyle store. I am wondering if I bring in the receipt will they do a price adjustment? I know some stores do things like this but I have never shopped with sony before. Thanks, Jen

01-26-2011, 08:43 AM	#2
goldmantx Junior Member Posts: 9 Karma: 10 Join Date: Oct 2010 Device: Kindle Paperwhite	Me too... I emailed them yesterday as the same thing happened to me...I'll let you know if I get an answer....

01-28-2011, 06:44 PM	#3
goldmantx Junior Member Posts: 9 Karma: 10 Join Date: Oct 2010 Device: Kindle Paperwhite	Found this.... On their website: Shop with confidence at Sony Style. As the 'Direct from Sony' business, we want you to shop with the knowledge that you are getting great products, great service and great value. When you buy from Sony your purchase is backed with a 30 day price assurance policy. This is just one of our many programs and services designed to create convenient and customer friendly experiences for all of our customers. Price Assurance Policy. If you have already purchased a product from Sony Style and find a lower price for that exact same product at any Sony Style venue or Sony authorized reseller within 30 days, contact the Sony Style location where you purchased the product and we will refund you the difference. If you are ready to purchase a Sony product and find that exact same product in-stock and advertised at a lower price at any Sony Style venue or Sony authorized reseller let us know and we'll offer you a similar price. Just provide us the proof of price while that price is in effect to get an adjustment.

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01-29-2011, 10:33 AM	#4
mbelec Addict Posts: 209 Karma: 1165996 Join Date: Dec 2009 Location: Maine Device: sony prs-350, Ipad 3	Well, we'll see if they'll truly honor this. I purchased a PRS350 for my daughter 1-6-11 for $179.88, then applied a $50 coupon for a trade-in item. Then I saw the reader at Best Buy for $139.99 and called Sonystyle. The 350 I had purchased had not even shipped yet and they wouldn't honor the lower price. Something about "when we have an item on sale, we will not honor another seller's sale price." They refunded me $10, but wouldn't budge otherwise. I did email them today about their price of $129.99 online and will see what they say.

01-29-2011, 02:54 PM	#5
mbelec Addict Posts: 209 Karma: 1165996 Join Date: Dec 2009 Location: Maine Device: sony prs-350, Ipad 3	Well. They do honor price matches. Here's my reply to my email asking them to match the current price: "I have reviewed your request, and since you made a purchase last 01/06/2011 the item you bought from Sony Style is eligible for price match, because we have a 30 days price assurance policy. I will make a request for an approval to credit $50.00 on your credit card account. Please allow us 3 to 7 business days for the processing of your credit, and it will reflect on your account within 1 to 2 billing cycles."

01-29-2011, 09:56 PM	#6
lego1 Member Posts: 19 Karma: 10 Join Date: Jan 2011 Device: sony 350	Thanks. I have the new Best Buy ad and I will birng it in along with my sonystyle receipt and see what they say. Sounds like I will get a $20 price adjustment. The Best Buy ad is now including a free case with the purchase of any ereader so I will see if they will through in a free case too. That would be great! Jen.

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