Connection issues

copyrite · 11-14-2015, 03:19 PM

Hi,

Are there any CC users that are using Norton Security that could possibly help me troubleshoot connection issues? I'm thinking that's where my problem is, but not totally sure about that.

My CC connection has gone pfffft on my devices at some point in the last few days. I just noticed this morning. Am running Calibre v2.44 CC v4.2.9.3, Norton Security with the most recent update. Calibre's Content Server & Wireless Device are on. I haven't changed any settings within Calibre or CC, but I know Norton did an update the other day. Haven't done any Windows (8.1) updates.

Help?

copyrite · 11-15-2015, 04:38 PM

This is really weird and happens with my LG Volt, Galaxy 4 phone, and Nexus 7 (2012) tablet. CC doesn't connect to the Content Server. I attempt to open the Content Server URL in a browser 192.168.1.4.:8080 (figuring it won't open) on each device .... and it opens. Go back to CC and I can connect to the Content Server. In two of the devices I've attempted to add this information under Content server connection, which still won't let me connect to the Content Server, but if I go to a browser and then try it works.

Strange.

chaley · 11-15-2015, 06:13 PM

What I think you are saying is that accessing calibre's content server from your device works if you are using the web browser connecting to http://IP:PORT/. However, it sometimes doesn't work if you enter IP and PORT into CC's settings on the same device. If this is true then it really sounds like there is some "security software" on the machine running calibre that is getting in the way. Of course the suspect is Norton.

When you open http://IP:PORT/ in a browser you get calibre's home page. However, CC will try to open http://IP:PORT/opds to get the application interface. If the browser works but CC doesn't then something on the calibre machine is blocking access to /opds.

I might be able to tell you more about what CC thinks is happening if you send me a CC debug log as described in http://cc_faq.multipie.co.uk/index.php?solution_id=1068. Please erase the multipie.co.uk address.

chaley · 11-16-2015, 05:48 AM

Thanks for the debug log. Unfortunately it doesn't tell me anything other than sometimes it works and sometimes it doesn't. Specifically:

11 November: CC connected
14 Nov 10:00, CC didn't connect. You made lots and lots of attempts.
15 Nov at 14:31 CC didn't connect
15 Nov at 14:57 CC connected, without having entered a fixed IP into CC. It worked several more times until
(all the rest are 15/Nov) 15:08 CC didn't connect
15:10 CC connected without a fixed IP
15:20:03 CC didn't connect using a fixed IP
15:20:45 CC connected with a fixed IP
and so on

The first thing the above implies is that something between CC and calibre is sometimes blocking network traffic. When CC can connect, CC can also "see" calibre using its detection techniques. When CC cannot connect, none of the detection techniques work either. CC is doing the identical thing each time. Neither the IP address of the device nor the IP address of the calibre machine changed. When CC fails to connect, neither wireless device connections nor content server connections work.

I have no idea what connecting to calibre using a browser would do to make it possible for CC to connect. That said, the fact that it happens on multiple devices points a finger toward the machine running calibre (most probable) or your home network router (not likely but...).

Did anything obvious change between 11/Nov and 14/Nov? You mentioned Norton. Does the problem go away if you turn off Norton's internet security/firewall?

Have you tried rebooting both your devices and the computer running calibre?

My guess is that Norton has added some "heuristic processing" to try to detect bad guys, and that CC's network discovery process is triggering the test. The counter argument is that lots of people run Norton and we aren't hearing complaints.

Sorry I can't be more specific. At least you have a work-around.

theducks · 11-16-2015, 11:46 PM

Is it possible that you are sometimes connecting to another nearby network?

on your Host PC, Did you disable power saving on your network card (LAN port) Intel adapters have an extra tab on their Properties screen

copyrite · 11-17-2015, 09:20 AM

I have rebooted the devices, the computer, turned the router off and back on, but I haven't turned Norton off. It seems I can't simply exchange the firewall for Windows firewall.

There's no open networks around me, everything's locked down so that's not an option.

I haven't touched any settings on the network card. I'm very happy there's a work around, but am mystified as to what changed.

chaley · 11-17-2015, 01:15 PM

Quote:

Originally Posted by copyrite

I have rebooted the devices, the computer, turned the router off and back on, but I haven't turned Norton off. It seems I can't simply exchange the firewall for Windows firewall.

The best way to see if it is Norton is to boot in safe mode and try connecting CC. Instructions for doing that are here in section 7. It it works (consistently) then you know that something run during a normal boot is interfering. That is where Norton runs, but it could be something else.

copyrite · 11-17-2015, 05:24 PM

In safe mode the Nexus 7 with automatic settings would not connect but the Volt with the fixed IP / port did connect. Reversed them, Nexus 7 with fixed IP / port connected, Volt with auto settings did not.

I'm thinking it's a router issue.

chaley · 11-18-2015, 05:51 AM

Quote:

Originally Posted by copyrite

I'm thinking it's a router issue.

Is your router dual-band? If so, are the devices and the calibre computer on the same band? Are the bands configured with the same security levels?

copyrite · 11-18-2015, 06:25 AM

No the router is not dual-band.

copyrite · 11-28-2015, 04:19 PM

Finally broke down and updated my Win8.something computer to Windows 10. Somewhere in the upgrade the problem was resolved. (I don't necessarily recommend updating the OS for resolving CC connecting issues.

)

11-14-2015, 03:19 PM	#1
copyrite Wizard Posts: 1,821 Karma: 4985051 Join Date: Sep 2010 Location: Maryland Device: ...lots! ;) mostly reading on a Kindle Voyage	Connection issues Hi, Are there any CC users that are using Norton Security that could possibly help me troubleshoot connection issues? I'm thinking that's where my problem is, but not totally sure about that. My CC connection has gone pfffft on my devices at some point in the last few days. I just noticed this morning. Am running Calibre v2.44 CC v4.2.9.3, Norton Security with the most recent update. Calibre's Content Server & Wireless Device are on. I haven't changed any settings within Calibre or CC, but I know Norton did an update the other day. Haven't done any Windows (8.1) updates. Help?

11-16-2015, 05:48 AM	#4
chaley Grand Sorcerer Posts: 12,026 Karma: 7257323 Join Date: Jan 2010 Location: Notts, England Device: Kobo Libra 2	Thanks for the debug log. Unfortunately it doesn't tell me anything other than sometimes it works and sometimes it doesn't. Specifically: 11 November: CC connected 14 Nov 10:00, CC didn't connect. You made lots and lots of attempts. 15 Nov at 14:31 CC didn't connect 15 Nov at 14:57 CC connected, without having entered a fixed IP into CC. It worked several more times until (all the rest are 15/Nov) 15:08 CC didn't connect 15:10 CC connected without a fixed IP 15:20:03 CC didn't connect using a fixed IP 15:20:45 CC connected with a fixed IP and so on The first thing the above implies is that something between CC and calibre is sometimes blocking network traffic. When CC can connect, CC can also "see" calibre using its detection techniques. When CC cannot connect, none of the detection techniques work either. CC is doing the identical thing each time. Neither the IP address of the device nor the IP address of the calibre machine changed. When CC fails to connect, neither wireless device connections nor content server connections work. I have no idea what connecting to calibre using a browser would do to make it possible for CC to connect. That said, the fact that it happens on multiple devices points a finger toward the machine running calibre (most probable) or your home network router (not likely but...). Did anything obvious change between 11/Nov and 14/Nov? You mentioned Norton. Does the problem go away if you turn off Norton's internet security/firewall? Have you tried rebooting both your devices and the computer running calibre? My guess is that Norton has added some "heuristic processing" to try to detect bad guys, and that CC's network discovery process is triggering the test. The counter argument is that lots of people run Norton and we aren't hearing complaints. Sorry I can't be more specific. At least you have a work-around.

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11-15-2015, 04:38 PM	#2
copyrite Wizard Posts: 1,821 Karma: 4985051 Join Date: Sep 2010 Location: Maryland Device: ...lots! ;) mostly reading on a Kindle Voyage	This is really weird and happens with my LG Volt, Galaxy 4 phone, and Nexus 7 (2012) tablet. CC doesn't connect to the Content Server. I attempt to open the Content Server URL in a browser 192.168.1.4.:8080 (figuring it won't open) on each device .... and it opens. Go back to CC and I can connect to the Content Server. In two of the devices I've attempted to add this information under Content server connection, which still won't let me connect to the Content Server, but if I go to a browser and then try it works. Strange.

11-15-2015, 06:13 PM	#3
chaley Grand Sorcerer Posts: 12,026 Karma: 7257323 Join Date: Jan 2010 Location: Notts, England Device: Kobo Libra 2	What I think you are saying is that accessing calibre's content server from your device works if you are using the web browser connecting to http://IP:PORT/. However, it sometimes doesn't work if you enter IP and PORT into CC's settings on the same device. If this is true then it really sounds like there is some "security software" on the machine running calibre that is getting in the way. Of course the suspect is Norton. When you open http://IP:PORT/ in a browser you get calibre's home page. However, CC will try to open http://IP:PORT/opds to get the application interface. If the browser works but CC doesn't then something on the calibre machine is blocking access to /opds. I might be able to tell you more about what CC thinks is happening if you send me a CC debug log as described in http://cc_faq.multipie.co.uk/index.php?solution_id=1068. Please erase the multipie.co.uk address.

11-16-2015, 11:46 PM	#5
theducks Well trained by Cats Posts: 30,441 Karma: 58055868 Join Date: Aug 2009 Location: The Central Coast of California Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A	Is it possible that you are sometimes connecting to another nearby network? on your Host PC, Did you disable power saving on your network card (LAN port) Intel adapters have an extra tab on their Properties screen

11-17-2015, 09:20 AM	#6
copyrite Wizard Posts: 1,821 Karma: 4985051 Join Date: Sep 2010 Location: Maryland Device: ...lots! ;) mostly reading on a Kindle Voyage	I have rebooted the devices, the computer, turned the router off and back on, but I haven't turned Norton off. It seems I can't simply exchange the firewall for Windows firewall. There's no open networks around me, everything's locked down so that's not an option. I haven't touched any settings on the network card. I'm very happy there's a work around, but am mystified as to what changed.

11-17-2015, 05:24 PM	#8
copyrite Wizard Posts: 1,821 Karma: 4985051 Join Date: Sep 2010 Location: Maryland Device: ...lots! ;) mostly reading on a Kindle Voyage	In safe mode the Nexus 7 with automatic settings would not connect but the Volt with the fixed IP / port did connect. Reversed them, Nexus 7 with fixed IP / port connected, Volt with auto settings did not. I'm thinking it's a router issue.

11-18-2015, 06:25 AM	#10
copyrite Wizard Posts: 1,821 Karma: 4985051 Join Date: Sep 2010 Location: Maryland Device: ...lots! ;) mostly reading on a Kindle Voyage	No the router is not dual-band.

11-28-2015, 04:19 PM	#11
copyrite Wizard Posts: 1,821 Karma: 4985051 Join Date: Sep 2010 Location: Maryland Device: ...lots! ;) mostly reading on a Kindle Voyage	Finally broke down and updated my Win8.something computer to Windows 10. Somewhere in the upgrade the problem was resolved. (I don't necessarily recommend updating the OS for resolving CC connecting issues. )

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