VIP status not renewing

ghira · 07-24-2024, 09:01 AM

My VIP status is active, next renewal 17 of July. This is clearly in the past. It is set to auto-renew using points, and I have enough points.

Why has it not renewed?

Kobo help system has told me that I have been given a 10 day grace period. Why? I have said I want it renewed. Is this happening to anyone else?

yes my payment thing is still valid. I bought a book just now to verify that.

Every previous year this has worked.

ghira · Yesterday, 12:34 AM

I discovered I could manage it by hand and renew it by spending the money even though it said odd things about how it had expired and they were sorry to lose me. They took the money, sent me an email saying I'd renewed, and it still says next renewal date 17th of July. I think I'll contact support again. Also the code for a free book doesn't work but that's a problem most years.

ownedbycats · Yesterday, 01:37 PM

Quote:

Originally Posted by ghira

Also the code for a free book doesn't work but that's a problem most years.

Are you using their list of select free books, or just redeeming it on a random? I made that mistake one year.

It's unfortunate as that list is... not very expansive and there's an overabundance of romances or romances disguised as other genres.

JSWolf · Yesterday, 01:59 PM

Quote:

Originally Posted by ownedbycats

Are you using their list of select free books, or just redeeming it on a random? I made that mistake one year.

It's unfortunate as that list is... not very expansive and there's an overabundance of romances or romances disguised as other genres.

If a book is mainly a romance, romance should be the first genre listed.

ownedbycats · Yesterday, 03:47 PM

Quote:

Originally Posted by JSWolf

If a book is mainly a romance, romance should be the first genre listed.

If a book is listed under multiple genres, Kobo will list them under all the genre sections regardless of order.

ghira · Yesterday, 04:13 PM

Quote:

Originally Posted by ownedbycats

Are you using their list of select free books, or just redeeming it on a random? I made that mistake one year.

One of the books on their list. Like every other time it hasn't worked. It is very frustrating ,and yes the choice is feeble.

ownedbycats · Yesterday, 04:51 PM

Oof. I'd go into the chat support and see if they can help.

ghira · Yesterday, 10:02 PM

Kobo has refunded my attempt to renew VIP status manually. I have no idea what is going on.

ghira · Yesterday, 10:26 PM

Now support says try renewing manually. I said I already did and you refunded it. Did it again, expiry still 17th of July 2024. We shall see. at this point I expect it will expire on the 27th and then I ... buy it again?

07-24-2024, 09:01 AM	#1
ghira Zealot Posts: 135 Karma: 10 Join Date: Sep 2016 Device: Kobo Sage, Kobo Aura One, Nook Simple Touch, Nook Glowlight,	VIP status not renewing My VIP status is active, next renewal 17 of July. This is clearly in the past. It is set to auto-renew using points, and I have enough points. Why has it not renewed? Kobo help system has told me that I have been given a 10 day grace period. Why? I have said I want it renewed. Is this happening to anyone else? yes my payment thing is still valid. I bought a book just now to verify that. Every previous year this has worked.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Kobo VIP Membership	ownedbycats	Deals and Resources (No Self-Promotion or Affiliate Links)	5	04-03-2021 04:40 PM
Can someone please show me the Kobo VIP welcome e-mail?	ElektroDragon	Kobo Tablets	0	02-16-2016 02:34 PM

Yesterday, 12:34 AM	#2
ghira Zealot Posts: 135 Karma: 10 Join Date: Sep 2016 Device: Kobo Sage, Kobo Aura One, Nook Simple Touch, Nook Glowlight,	I discovered I could manage it by hand and renew it by spending the money even though it said odd things about how it had expired and they were sorry to lose me. They took the money, sent me an email saying I'd renewed, and it still says next renewal date 17th of July. I think I'll contact support again. Also the code for a free book doesn't work but that's a problem most years.

Yesterday, 04:51 PM	#7
ownedbycats Custom User Title Posts: 9,011 Karma: 62040591 Join Date: Oct 2018 Location: Canada Device: Kobo Libra H2O, formerly Aura HD	Oof. I'd go into the chat support and see if they can help.

Yesterday, 10:02 PM	#8
ghira Zealot Posts: 135 Karma: 10 Join Date: Sep 2016 Device: Kobo Sage, Kobo Aura One, Nook Simple Touch, Nook Glowlight,	Kobo has refunded my attempt to renew VIP status manually. I have no idea what is going on.

Yesterday, 10:26 PM	#9
ghira Zealot Posts: 135 Karma: 10 Join Date: Sep 2016 Device: Kobo Sage, Kobo Aura One, Nook Simple Touch, Nook Glowlight,	Now support says try renewing manually. I said I already did and you refunded it. Did it again, expiry still 17th of July 2024. We shall see. at this point I expect it will expire on the 27th and then I ... buy it again?

Advert

Advert