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Reload this Page Since update: Can no longer connect to Overdrive KAO

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Old 08-01-2017, 12:30 PM   #1
CatherineStewart
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Since update: Can no longer connect to Overdrive KAO
Updated to the new software today. It signed me out of overdrive and now it won't let me sign back in. It will let me create a new account but I cannot sign in with my old account (in which I already have holds and checkouts). All I get is a blank page. Help!
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Old 08-02-2017, 07:35 AM   #2
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Anyone?
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Old 08-02-2017, 02:14 PM   #3
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Quote:
Originally Posted by CatherineStewart View Post
Updated to the new software today. It signed me out of overdrive and now it won't let me sign back in. It will let me create a new account but I cannot sign in with my old account (in which I already have holds and checkouts). All I get is a blank page. Help!
Quote:
Originally Posted by CatherineStewart View Post
Anyone?
I've never been signed out of my library account when I've done a firmware upgrade which is not of much help to you. I would suggest backing up your library, reading postions, etc. and then doing a sign out/sign in to see if that helps with the problem. If that doesn't work, then a full factory reset.
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Old 08-02-2017, 02:26 PM   #4
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There was an earlier update a few months ago that booted several people (including me) out of Overdrive. However there were no problems reported signing back in to the account.
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Old 08-04-2017, 09:09 AM   #5
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So the upgrade did not boot me out. But after I upgraded I signed out of overdrive (because I have two libraries I use) and it would not let me sign back in. To either library. It did however let me creat a NEW overdrive account and connect to my two libraries that way and synced ok and downloaded my current checkouts. Which I found weird cause they were checked out under my original overdrive account via my laptop. Puzzling. I have not yet tried to sign out and sign in again. Too afraid.
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Old 08-04-2017, 11:26 PM   #6
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Quote:
Originally Posted by CatherineStewart View Post
So the upgrade did not boot me out. But after I upgraded I signed out of overdrive (because I have two libraries I use) and it would not let me sign back in. To either library. It did however let me creat a NEW overdrive account and connect to my two libraries that way and synced ok and downloaded my current checkouts. Which I found weird cause they were checked out under my original overdrive account via my laptop. Puzzling. I have not yet tried to sign out and sign in again. Too afraid.
If it's working, don't fix it is almost always a good idea.
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