Aura HD FW 3.2 - Perma line on screen after reboot

sharphamster · 03-09-2014, 09:20 PM

The firmware just finished updating and after I ejected and let my HD reboot I have that horizontal line running across the screen in the photo below.

It's visible in text and on the homescreen also. I've done another reboot (holding the power switch until it restarts) with the same result.

Has this happened to anyone else? Really hoping it's not a hardware problem with coincidental timing.

[Edit] Can someone link me to the steps for downgrading the firmware?

robko · 03-10-2014, 12:06 AM

That looks like a hardware fault. The good news is that it doesn't look like a cracked substrate so it should be covered under warranty. If you want to try downgrading you can find directions and links in the developers subforum at the top of the Kobo forum.

sharphamster · 03-10-2014, 09:07 AM

Yeah, I was afraid of that. Just desperately hoping someone would say it was a simple firmware upgrade SNAFU.

I've contacted Kobo, and will see how I fair with their Customer Care here in the US.

Thanks for the response, robko.

frostschutz · 03-10-2014, 09:35 AM

It could be a weird software issue; the question in that case is, why would it only affect you...

sharphamster · 03-10-2014, 09:56 AM

Quote:

Originally Posted by frostschutz

It could be a weird software issue; the question in that case is, why would it only affect you...

My weird luck, I was thinking :]

Doing a factory reset after trying soft and pinhole resets, and the screen still displays the line, though it looks thinner.

Probably wishful thinking on my part.

jackastor · 03-10-2014, 03:20 PM

Sharp, what happens when you turn the device off?

regards

Jack

sharphamster · 03-10-2014, 03:28 PM

Same - it's visible on the sleep screen, and re-appears after rebooting.

jackastor · 03-10-2014, 04:31 PM

Quote:

Originally Posted by sharphamster

Same - it's visible on the sleep screen, and re-appears after rebooting.

On another note have you tried to back your data base up and do a full system restore to the last known good firmware you had? This may eliminate/confirm the bad hardware theory and if it does go away at this point it may point towards a corrupt line in the new firmware you have.

regards

JAck

sharphamster · 03-10-2014, 09:42 PM

I'm going to take the plunge and see if I can go back to 3.1.1, in case it is a strange firmware problem. First time messing with my Kobo, so wish me luck.

A second factory reset has not gotten rid of the line, btw. Really afraid it's a hw problem.

sharphamster · 03-11-2014, 11:59 AM

Firmware 3.1.1 installed (that was so easy!), but has not helped get rid of that line unfortunately. I'm waiting to hear back from Kobo after contacting them by email and chat about the issue.

Still, glad to know how to install a firmware of my choice. Got another problem with a missing option fixed in a different thread, and can't say how much I appreciate the help here.

sharphamster · 03-11-2014, 01:10 PM

Looks like Kobo will be replacing my HD.

I have to mention that CS via Chat have been pretty responsive and helpful - I was expecting much more of a frustrating time. I jsut uploaded my photos, receipt and a copy of the previous Chat transcript, and Stephan J was right on it.

jackastor · 03-11-2014, 03:39 PM

well that's good to hear. Hopefully you will get sorted asap

samhy · 03-11-2014, 04:05 PM

Sorry to hear about that line.
Good to see that Kobo is going to deal with that (as it should be from the look of your Aura HD).
Very nice skin. Is it a DecalGirl one? What colour was your Aura HD before? Seriously, very nice skin

For the first time I could consider getting one.

sharphamster · 03-11-2014, 09:30 PM

Kobo is being terrific about this - sending me a new unit before I send them mine. I think it took all of 1/2 an hour on Chat to resolve.

Thanks samhy, it is a DecalGirl skin on my Onyx HD. Valentina Ramos' Sugar Skull design, and the matte finish really helped with the slipperiness factor of the HD's back.

I have to thank BookLover for getting me into skins. The T1 she sold me in the Fleamarket here came with one, otherwise I don't think I would have tried one out on my own.

jackastor · 03-12-2014, 12:58 AM

Glad you got a result that was positive!

Regards

Jack

03-09-2014, 09:20 PM	#1
sharphamster Anathema Device Posts: 283 Karma: 257456 Join Date: Oct 2011 Device: Sony T3/350, Kobo AuraH20/Mini, Axim X50v	FW 3.2 - Perma line on screen after reboot The firmware just finished updating and after I ejected and let my HD reboot I have that horizontal line running across the screen in the photo below. It's visible in text and on the homescreen also. I've done another reboot (holding the power switch until it restarts) with the same result. Has this happened to anyone else? Really hoping it's not a hardware problem with coincidental timing. [Edit] Can someone link me to the steps for downgrading the firmware? Attached Thumbnails Last edited by sharphamster; 03-09-2014 at 11:16 PM. Reason: added a question

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03-10-2014, 12:06 AM	#2
robko Wizard Posts: 2,454 Karma: 5469320 Join Date: Jul 2010 Device: Kobo	That looks like a hardware fault. The good news is that it doesn't look like a cracked substrate so it should be covered under warranty. If you want to try downgrading you can find directions and links in the developers subforum at the top of the Kobo forum.

03-10-2014, 09:07 AM	#3
sharphamster Anathema Device Posts: 283 Karma: 257456 Join Date: Oct 2011 Device: Sony T3/350, Kobo AuraH20/Mini, Axim X50v	Yeah, I was afraid of that. Just desperately hoping someone would say it was a simple firmware upgrade SNAFU. I've contacted Kobo, and will see how I fair with their Customer Care here in the US. Thanks for the response, robko.

03-10-2014, 09:35 AM	#4
frostschutz Linux User Posts: 2,279 Karma: 6123806 Join Date: Sep 2010 Location: Heidelberg, Germany Device: none	It could be a weird software issue; the question in that case is, why would it only affect you...

03-10-2014, 03:20 PM	#6
jackastor Wizard Posts: 1,847 Karma: 3212428 Join Date: Jun 2011 Device: iphone stanza, kobo touch,ASUS TF300,KOBO GLO, Kobo Aura HD, Kobo Mini	Sharp, what happens when you turn the device off? regards Jack

03-10-2014, 03:28 PM	#7
sharphamster Anathema Device Posts: 283 Karma: 257456 Join Date: Oct 2011 Device: Sony T3/350, Kobo AuraH20/Mini, Axim X50v	Same - it's visible on the sleep screen, and re-appears after rebooting.

03-10-2014, 09:42 PM	#9
sharphamster Anathema Device Posts: 283 Karma: 257456 Join Date: Oct 2011 Device: Sony T3/350, Kobo AuraH20/Mini, Axim X50v	I'm going to take the plunge and see if I can go back to 3.1.1, in case it is a strange firmware problem. First time messing with my Kobo, so wish me luck. A second factory reset has not gotten rid of the line, btw. Really afraid it's a hw problem.

03-11-2014, 11:59 AM	#10
sharphamster Anathema Device Posts: 283 Karma: 257456 Join Date: Oct 2011 Device: Sony T3/350, Kobo AuraH20/Mini, Axim X50v	Firmware 3.1.1 installed (that was so easy!), but has not helped get rid of that line unfortunately. I'm waiting to hear back from Kobo after contacting them by email and chat about the issue. Still, glad to know how to install a firmware of my choice. Got another problem with a missing option fixed in a different thread, and can't say how much I appreciate the help here.

03-11-2014, 01:10 PM	#11
sharphamster Anathema Device Posts: 283 Karma: 257456 Join Date: Oct 2011 Device: Sony T3/350, Kobo AuraH20/Mini, Axim X50v	Looks like Kobo will be replacing my HD. I have to mention that CS via Chat have been pretty responsive and helpful - I was expecting much more of a frustrating time. I jsut uploaded my photos, receipt and a copy of the previous Chat transcript, and Stephan J was right on it.

03-11-2014, 03:39 PM	#12
jackastor Wizard Posts: 1,847 Karma: 3212428 Join Date: Jun 2011 Device: iphone stanza, kobo touch,ASUS TF300,KOBO GLO, Kobo Aura HD, Kobo Mini	well that's good to hear. Hopefully you will get sorted asap

03-11-2014, 04:05 PM	#13
samhy Wizard Posts: 1,820 Karma: 9503859 Join Date: Dec 2012 Location: France Device: (Sony (J) PRS 650), Kobo Mini, Kobo Glo HD	Sorry to hear about that line. Good to see that Kobo is going to deal with that (as it should be from the look of your Aura HD). Very nice skin. Is it a DecalGirl one? What colour was your Aura HD before? Seriously, very nice skin For the first time I could consider getting one.

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Advert

03-11-2014, 09:30 PM	#14
sharphamster Anathema Device Posts: 283 Karma: 257456 Join Date: Oct 2011 Device: Sony T3/350, Kobo AuraH20/Mini, Axim X50v	Kobo is being terrific about this - sending me a new unit before I send them mine. I think it took all of 1/2 an hour on Chat to resolve. Thanks samhy, it is a DecalGirl skin on my Onyx HD. Valentina Ramos' Sugar Skull design, and the matte finish really helped with the slipperiness factor of the HD's back. I have to thank BookLover for getting me into skins. The T1 she sold me in the Fleamarket here came with one, otherwise I don't think I would have tried one out on my own.

03-12-2014, 12:58 AM	#15
jackastor Wizard Posts: 1,847 Karma: 3212428 Join Date: Jun 2011 Device: iphone stanza, kobo touch,ASUS TF300,KOBO GLO, Kobo Aura HD, Kobo Mini	Glad you got a result that was positive! Regards Jack