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Zealot
 Posts: 131
Karma: 10
Join Date: Sep 2016
Device: Kobo Sage, Kobo Aura One, Nook Simple Touch, Nook Glowlight,
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VIP status not renewing
My VIP status is active, next renewal 17 of July. This is clearly in the past. It is set to auto-renew using points, and I have enough points.
Why has it not renewed? Kobo help system has told me that I have been given a 10 day grace period. Why? I have said I want it renewed. Is this happening to anyone else? yes my payment thing is still valid. I bought a book just now to verify that. Every previous year this has worked. |
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