Issues connecting to Supernote A6X2

[wanax]

When I connect my Supernote A6X2 to my PC (Windows 10), the PC recognizes the device and I can browse the files on the Supernote via Explorer.

Calibre consistently gives me the following error when I try to connect:

calibre, version 7.2.0
ERROR: Error: Error communicating with device

C:\r\src\src\calibre\devices\mtp\windows\content_enumeration.cpp:710:Cannot write to file:[hr=0x80004005 wCode=0] Unspecified error

Traceback (most recent call last):
  File "calibre\gui2\device.py", line 104, in run
  File "calibre\gui2\device.py", line 558, in _books
  File "calibre\devices\mtp\driver.py", line 230, in books
  File "calibre\devices\mtp\driver.py", line 203, in get_driveinfo
  File "calibre\devices\mtp\driver.py", line 193, in _update_drive_info
  File "calibre\devices\mtp\driver.py", line 163, in put_calibre_file
  File "calibre\devices\mtp\windows\driver.py", line 35, in check_thread
  File "calibre\devices\mtp\windows\driver.py", line 447, in put_file
wpd.WPDError: C:\r\src\src\calibre\devices\mtp\windows\content_enumeration.cpp:710:Cannot write to file:[hr=0x80004005 wCode=0] Unspecified error

Any suggestions on how to resolve this

[kovidgoyal]

That is an error communicating with the device. Usually, this kind of error can be fixed by
following the steps below in sequence. First:

1) Try rebooting both the device and your computer
2) If that does not work, find the files driveinfo.calibre and metadata.calibre on the device
and delete them (you can use Windows Explorer or a file manager on the device itself to do this)
3) Reset the device

If none of those work, you can use one of the wireless communication methods described here:
https://manual.calibre-ebook.com/faq...kindle-fire-hd '''),

[wanax]

Tried these:

1) Try rebooting both the device and your computer
2) If that does not work, find the files driveinfo.calibre and metadata.calibre on the device
and delete them (you can use Windows Explorer or a file manager on the device itself to do this)
3) Reset the device

None of it worked.

[spicymchaggis]

I have exact same issue with new A6x2.
Guessing it's not supported?

[kovidgoyal]

Without access to the hardware, only the generic instructions above are available.

[spicymchaggis]

Happy to perform tests.
Device is brand new out of the box.
Get error message instantly when attempting to connect to calibre.

[kovidgoyal]

Post the USB ids for your device, which you can get by running

calibre-debug -d

in a command prompt/terminal

[spicymchaggis]

Initial error I get:

calibre, version 7.3.0
ERROR: Error: Error communicating with device

Spoiler:

C:\r\src\src\calibre\devices\mtp\windows\content_e numeration.cpp:710:Cannot write to file:[hr=0x80004005 wCode=0] Unspecified error

Traceback (most recent call last):
File "calibre\gui2\device.py", line 104, in run
File "calibre\gui2\device.py", line 558, in _books
File "calibre\devices\mtp\driver.py", line 230, in books
File "calibre\devices\mtp\driver.py", line 203, in get_driveinfo
File "calibre\devices\mtp\driver.py", line 193, in _update_drive_info
File "calibre\devices\mtp\driver.py", line 163, in put_calibre_file
File "calibre\devices\mtp\windows\driver.py", line 35, in check_thread
File "calibre\devices\mtp\windows\driver.py", line 447, in put_file
wpd.WPDError: C:\r\src\src\calibre\devices\mtp\windows\content_e numeration.cpp:710:Cannot write to file:[hr=0x80004005 wCode=0] Unspecified error


Output from your requested command:

C:\Program Files\Calibre2>calibre-debug.exe -d
calibre 7.3 embedded-python: True
Windows-10-10.0.22621-SP0 Windows ('64bit', 'WindowsPE')
('Windows', '10', '10.0.22621')
Python 3.11.5
Windows: ('10', '10.0.22621', 'SP0', 'Multiprocessor Free')
Interface language: None
USB devices on system:
(USBDevice(vendor_id=0x5e3 product_id=0x610 bcd=0x3298 devid=usb\vid_05e3&pid_0610&rev_3298 devinst=2),
USBDevice(vendor_id=0x1b1c product_id=0x1b7f bcd=0x506 devid=usb\vid_1b1c&pid_1b7f&rev_0506&mi_01 devinst=3),
USBDevice(vendor_id=0x1532 product_id=0xc02 bcd=0x200 devid=usb\vid_1532&pid_0c02&rev_0200&mi_01 devinst=4),
USBDevice(vendor_id=0x1532 product_id=0xc02 bcd=0x200 devid=usb\vid_1532&pid_0c02&rev_0200 devinst=5),
USBDevice(vendor_id=0x1038 product_id=0x220e bcd=0x112 devid=usb\vid_1038&pid_220e&rev_0112&mi_03 devinst=6),
USBDevice(vendor_id=0x1b1c product_id=0x1b55 bcd=0x324 devid=usb\vid_1b1c&pid_1b55&rev_0324&mi_00 devinst=7),
USBDevice(vendor_id=0x46d product_id=0x82d bcd=0x11 devid=usb\vid_046d&pid_082d&rev_0011 devinst=8),
USBDevice(vendor_id=0x174c product_id=0x2074 bcd=0x200 devid=usb\vid_174c&pid_2074&rev_0200 devinst=9),
USBDevice(vendor_id=0x46d product_id=0x82d bcd=0x11 devid=usb\vid_046d&pid_082d&rev_0011&mi_02 devinst=10),
USBDevice(vendor_id=0x1b1c product_id=0x1b7f bcd=0x506 devid=usb\vid_1b1c&pid_1b7f&rev_0506&mi_02 devinst=11),
USBDevice(vendor_id=0x1b1c product_id=0x1b7f bcd=0x506 devid=usb\vid_1b1c&pid_1b7f&rev_0506&mi_05 devinst=12),
USBDevice(vendor_id=0x1b1c product_id=0x1b7f bcd=0x506 devid=usb\vid_1b1c&pid_1b7f&rev_0506 devinst=13),
USBDevice(vendor_id=0x1532 product_id=0xc02 bcd=0x200 devid=usb\vid_1532&pid_0c02&rev_0200&mi_02 devinst=14),
USBDevice(vendor_id=0x1b1c product_id=0x1b7f bcd=0x506 devid=usb\vid_1b1c&pid_1b7f&rev_0506&mi_04 devinst=15),
USBDevice(vendor_id=0x1b1c product_id=0x1b7f bcd=0x506 devid=usb\vid_1b1c&pid_1b7f&rev_0506&mi_03 devinst=16),
USBDevice(vendor_id=0x1038 product_id=0x220e bcd=0x112 devid=usb\vid_1038&pid_220e&rev_0112&mi_04 devinst=17),
USBDevice(vendor_id=0x1b1c product_id=0x1b7f bcd=0x506 devid=usb\vid_1b1c&pid_1b7f&rev_0506&mi_02 devinst=18),
USBDevice(vendor_id=0x1b1c product_id=0x1b7f bcd=0x506 devid=usb\vid_1b1c&pid_1b7f&rev_0506&mi_01 devinst=19),
USBDevice(vendor_id=0x1b1c product_id=0xc1c bcd=0x100 devid=usb\vid_1b1c&pid_0c1c&rev_0100&mi_00 devinst=20),
USBDevice(vendor_id=0x1b1c product_id=0x1b7f bcd=0x506 devid=usb\vid_1b1c&pid_1b7f&rev_0506&mi_00 devinst=21),
USBDevice(vendor_id=0x1b1c product_id=0x1b55 bcd=0x324 devid=usb\vid_1b1c&pid_1b55&rev_0324&mi_01 devinst=22),
USBDevice(vendor_id=0x5e3 product_id=0x610 bcd=0x6052 devid=usb\vid_05e3&pid_0610&rev_6052 devinst=23),
USBDevice(vendor_id=0x174c product_id=0x3074 bcd=0x200 devid=usb\vid_174c&pid_3074&rev_0200 devinst=24),
USBDevice(vendor_id=0x1b1c product_id=0x1b7f bcd=0x506 devid=usb\vid_1b1c&pid_1b7f&rev_0506&mi_03 devinst=25),
USBDevice(vendor_id=0x1b1c product_id=0x1b7f bcd=0x506 devid=usb\vid_1b1c&pid_1b7f&rev_0506 devinst=26),
USBDevice(vendor_id=0x1038 product_id=0x220e bcd=0x112 devid=usb\vid_1038&pid_220e&rev_0112 devinst=27),
USBDevice(vendor_id=0x1b1c product_id=0x1b55 bcd=0x324 devid=usb\vid_1b1c&pid_1b55&rev_0324 devinst=28),
USBDevice(vendor_id=0x1038 product_id=0x220e bcd=0x112 devid=usb\vid_1038&pid_220e&rev_0112&mi_00 devinst=29),
USBDevice(vendor_id=0x1038 product_id=0x220e bcd=0x112 devid=usb\vid_1038&pid_220e&rev_0112&mi_05 devinst=30),
USBDevice(vendor_id=0x1b1c product_id=0xc1c bcd=0x100 devid=usb\vid_1b1c&pid_0c1c&rev_0100&mi_01 devinst=31),
USBDevice(vendor_id=0x46d product_id=0x82d bcd=0x11 devid=usb\vid_046d&pid_082d&rev_0011&mi_00 devinst=32),
USBDevice(vendor_id=0x1b1c product_id=0x1b7f bcd=0x506 devid=usb\vid_1b1c&pid_1b7f&rev_0506&mi_04 devinst=33),
USBDevice(vendor_id=0xa12 product_id=0x1 bcd=0x8891 devid=usb\vid_0a12&pid_0001&rev_8891 devinst=34),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub30&vid1022&pid149c&rev0000 devinst=35),
USBDevice(vendor_id=0x2109 product_id=0x2813 bcd=0x9001 devid=usb\vid_2109&pid_2813&rev_9001 devinst=36),
USBDevice(vendor_id=0x5e3 product_id=0x610 bcd=0x9224 devid=usb\vid_05e3&pid_0610&rev_9224 devinst=37),
USBDevice(vendor_id=0x2207 product_id=0x7 bcd=0x310 devid=usb\vid_2207&pid_0007&rev_0310 devinst=1),
USBDevice(vendor_id=0x1a40 product_id=0x101 bcd=0x111 devid=usb\vid_1a40&pid_0101&rev_0111 devinst=38),
USBDevice(vendor_id=0x1b1c product_id=0x1b7f bcd=0x506 devid=usb\vid_1b1c&pid_1b7f&rev_0506&mi_00 devinst=39),
USBDevice(vendor_id=0x1b1c product_id=0x1b7f bcd=0x506 devid=usb\vid_1b1c&pid_1b7f&rev_0506&mi_05 devinst=40),
USBDevice(vendor_id=0x1532 product_id=0xc02 bcd=0x200 devid=usb\vid_1532&pid_0c02&rev_0200&mi_00 devinst=41),
USBDevice(vendor_id=0x1b1c product_id=0xc10 bcd=0x9 devid=usb\vid_1b1c&pid_0c10&rev_0009 devinst=42),
USBDevice(vendor_id=0x1b1c product_id=0xc1c bcd=0x100 devid=usb\vid_1b1c&pid_0c1c&rev_0100 devinst=43),
USBDevice(vendor_id=0x26ce product_id=0x1a2 bcd=0x0 devid=usb\vid_26ce&pid_01a2&rev_0000 devinst=44),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub30&vid1022&pid43ee&rev0000 devinst=45))

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
['\\\\?\\usb#vid_2207&pid_0007#sn078c10003897#{6ac2 7878-a6fa-4155-ba85-f98f491d4f33}']
MTP device: \\?\usb#vid_2207&pid_0007#sn078c10003897#{6ac27878-a6fa-4155-ba85-f98f491d4f33}
{'device_version': '1.0',
'friendly_name': '',
'has_bulk_properties': True,
'has_storage': True,
'manufacturer_name': 'Supernote',
'model_name': 'Supernote A6 X2 Nomad',
'protocol': 'MTP: 1.00',
'serial_number': 'removed',
'storage': [{'capacity': 26096959488,
'capacity_objects': 0,
'description': 'Internal shared storage',
'filesystem': 'Generic hierarchical',
'free_objects': 1073741824,
'free_space': 24462471168,
'id': 's10001',
'name': 'Internal shared storage',
'rw': True,
'type': 'fixed_ram'}],
'type': 'phone'}

Trying to open: \\?\usb#vid_2207&pid_0007#sn078c10003897#{6ac27878-a6fa-4155-ba85-f98f491d4f33}
Opened Supernote A6 X2 Nomad successfully
Device info:
{'device_version': '1.0',
'friendly_name': '',
'has_bulk_properties': True,
'has_storage': True,
'manufacturer_name': 'Supernote',
'model_name': 'Supernote A6 X2 Nomad',
'protocol': 'MTP: 1.00',
'serial_number': removed',
'storage': [{'capacity': 26096959488,
'capacity_objects': 0,
'description': 'Internal shared storage',
'filesystem': 'Generic hierarchical',
'free_objects': 1073741824,
'free_space': 24462471168,
'id': 's10001',
'name': 'Internal shared storage',
'rw': True,
'type': 'fixed_ram'}],
'type': 'phone'}

My OS is Windows 11

[kovidgoyal]

Assuming this device is like the A5/A5X and only allows files to be written in the Document sub-folder this should fix it: https://github.com/kovidgoyal/calibr...ec4dd9266fff77

[spicymchaggis]

Thanks for the super fast responses.
I would assume they build the OS for all their tabs the same.

Is that commit being pushed to a new calibre update or will I need to modify the python file on my system?

Either is fine. Will only take me a few mins to tweak changes.

[kovidgoyal]

next update.

[AdamL]

Same exact issue. I don't know if it's helpful, but I can connect with Calibre if I connect my device to my PC and then go in and delete the "Books" folder, first.

[fredgy]

Coming from MacOS, Calibre does not recognize my Supernote A2X2 (Nomad). I've tried to shut down as many other processes as possible, but Calibre doesn't see it. I haven't seen other people comment on this so I wonder if this something specific to my system. I've tried on both a Mac Studio and a MacBook. Thanks.

[kovidgoyal]

Follow th einstructions in https://manual.calibre-ebook.com/faq...ted-by-calibre

[unpaws]

I also have a newly delivered A6X2, but mine is still not recognized by Calibre I get the same error as described above:

calibre, version 7.7.0
FEHLER: Fehler: Fehler beim Kommunizieren mit dem Gerät

C:\r\src\src\calibre\devices\mtp\windows\content_enumeration.cpp:710:Cannot write to file:[hr=0x80004005 wCode=0] Unbekannter Fehler

Traceback (most recent call last):
  File "calibre\gui2\device.py", line 104, in run
  File "calibre\gui2\device.py", line 558, in _books
  File "calibre\devices\mtp\driver.py", line 230, in books
  File "calibre\devices\mtp\driver.py", line 203, in get_driveinfo
  File "calibre\devices\mtp\driver.py", line 193, in _update_drive_info
  File "calibre\devices\mtp\driver.py", line 163, in put_calibre_file
  File "calibre\devices\mtp\windows\driver.py", line 35, in check_thread
  File "calibre\devices\mtp\windows\driver.py", line 447, in put_file
wpd.WPDError: C:\r\src\src\calibre\devices\mtp\windows\content_enumeration.cpp:710:Cannot write to file:[hr=0x80004005 wCode=0] Unbekannter Fehler

The debug command shows a different device identifier in my case:

MTP device: \\?\usb#vid_2207&pid_0017&mi_00

It would be great to add this one as well