Aura HD 2nd Aura must go back

graycyn · 06-24-2013, 06:34 PM

My Aura luck is sure bad so far. 1st one had glo light flicker, frequent freeze-ups, two-page turns, but a perfect screen.

The next arrived today and has 4 pinholes in the glo light layer. 3 are pretty miniscule, just visible on a dark image, but the 4th is glaring.

Updating the firmware resulted in an oddity, once downloaded, the home screen AND the message about the need to restart the device to install were flipped upside down! And the device froze, requiring a paperclip reset. Anyway, I guess I'll check out version 2.6.1 before calling Kobo tomorrow.

You'd think that QC at the point of manufacture would turn on the unit, turn the light on and check for obvious glo layer defects, but I guess not.

graycyn · 06-24-2013, 07:05 PM

I suppose the good news is that I like v2.6.1, I thought v2.5.1 could use a little extra space at the top of the screen and while this is a teeny bit more margin than I'd have done myself, it is perfectly acceptable.

What I don't like is how the covers now do not fill the screen on sleep and are also left aligned! Who thought THAT would look good?

As for .png images, they are showing for me. I can detect that text seems just a wee bit more ragged in images than before, but most probably wouldn't notice.

AnemicOak · 06-24-2013, 08:53 PM

Quote:

Originally Posted by graycyn

You'd think that QC at the point of manufacture would turn on the unit, turn the light on and check for obvious glo layer defects, but I guess not.

You'd think so.

Quote:

Originally Posted by graycyn

What I don't like is how the covers now do not fill the screen on sleep and are also left aligned! Who thought THAT would look good?

I have my covers set to not fill the screen, but that's optional there's a check box in the settings that lets them be full screen just like there always has been. Not sure about the left aligned thing, mine are centered both horizontally and vertically.

graycyn · 06-24-2013, 10:30 PM

Well, I know about the check box for full screen covers, but checking it still does *not* get a full screen cover. It just gets a slightly larger cover, left aligned, vertically centered, with loads of blank space to the right. Very ugly!

Both full screen and non-full screen covers display this way on sleep. I know it is not the epubs, because they are ones I've made myself, the svg wrapper code is correct (obtained here on MR) and works on Sony, Nook, Aldiko, Mantano, Overdrive and hey, even the Kobo app, and the same code displayed properly on firmware v2.5.1.

I haven't seen anyone else reporting the sleep cover display as a bug, so I don't know what is going on there, sigh. Turning off the reader and turning back on again did not solve it, that much I know.

AnemicOak · 06-24-2013, 10:46 PM

I don't know. All I can tell you is I'm not seeing that problem on mine running 2.6.1 (build 55e7f0d3f0, 6/17/3). Covers look the fine (using ePub's and kePub's), the same as they have since I got the Aura.

icallaci · 06-24-2013, 11:05 PM

I am not seeing left-aligned covers on my Aura either. They are all centered, and if the checkbox for full-screen is checked, the covers do fill the screen. Not sure what is happening with yours. FW 2.6.1a here.

DNSB · 06-24-2013, 11:31 PM

Quote:

Originally Posted by graycyn

I haven't seen anyone else reporting the sleep cover display as a bug, so I don't know what is going on there, sigh. Turning off the reader and turning back on again did not solve it, that much I know.

I'd tend to suspect that something was glitched during the firmware upgrade as I haven't seen the left aligned effect you are mentioning. Which means a factory reset and reload.

I've added the cover page and stylesheet info that I'm using. This is set for a 765x1020 image, change dimensions in both spots to match your image. The number of times that margins and padding are set to 0 is a bit silly but it seems to make the cover display work on multiple devices that love to disregard some bits and pieces.

Code:

  
<style type="text/css">
@page {padding: 0; margin:0}
            body { text-align: center; padding:0; margin: 0; }
</style>
</head>

<body>
  <div class="svg_wrapper">
    <svg xmlns="http://www.w3.org/2000/svg" height="100%" preserveAspectRatio="xMidYMid meet" version="1.1" viewBox="0 0 765 1020" width="100%" xmlns:xlink="http://www.w3.org/1999/xlink">
      <image height="1020" width="765" xlink:href="../Images/cover.jpg"></image>
    </svg>
  </div>


.svg_wrapper {
    display: block;
    margin: 0;
    padding: 0;
    text-align: center;
    }

Regards,
David

DNSB · 06-24-2013, 11:39 PM

Quote:

Originally Posted by icallaci

I am not seeing left-aligned covers on my Aura either. They are all centered, and if the checkbox for full-screen is checked, the covers do fill the screen. Not sure what is happening with yours. FW 2.6.1a here.

Are all your cover images 3:4 aspect ratio? I have noticed that the Aura does not distort the image. It will take leave bars on the sides or top/bottom if the image is not 3:4 aspect ratio -- but centered bars.

Regards,
David

graycyn · 06-25-2013, 04:50 PM

Sorry not to get back sooner, I did figure it out. I wasn't sure if I wanted to upgrade and have a chance of NOT getting the latest update, so I dumped the upgrade files, Kobo Desktop had bombed out anyway, so I wasn't even sure the files were OK. Then I loaded on some books. Then I realized as soon as I opened one, without an update of some sort, the Aura came with 2.4.1.

So I fired Desktop back up and just did the update and fortunately got 2.6.1b. Then, playing with the three books I was testing, I saw the strange sleep behavior. When I added a few more books, those had the covers showing correctly in sleep mode. So the fix was to delete the first three books I'd loaded under 2.4.1 and reload them. Now all is normal.

Blintok57 · 06-25-2013, 08:22 PM

my comment kind of fits here. i got a kobo aura on sunday. last night i notice a "dead" pixel. (more of a hole in the backlight) It was about 2inch from bottom right in the centre. Was very distracting. So today i exchanged it for a new one.

not sure what to do now. the new one has the same issue but this time it is about 3 inch from bottom but almost right on the left edge. Do i keep exchanging until i get a good one or just give up and get a refund. Do not really want to as i do like this device.

I had a touch at xmas but sold it and got a Nexus 7. while this works great. i think the ererader is better for books. it is lighter. battery lasts comparatively for ever. For night reading the glow from the nexus is too much. i much prefer the gentle lighting of the aura.

are these aura devices just all defective? i liked the aura over the glo due to it being a bit larger and more pixel density. lol. not sure how many times the store will allow me to keep exchanging the device?

robko · 06-25-2013, 08:35 PM

Quote:

Originally Posted by Blintok57

are these aura devices just all defective? i liked the aura over the glo due to it being a bit larger and more pixel density. lol. not sure how many times the store will allow me to keep exchanging the device?

Not sure what's going on with quality control since there seem to be more posts about this recently. No they are not all defective. I wonder if there are a few bad batches floating around since people with one bad one seem to end up with another after exchange. I'd give it another shot and check it before you leave the store possible (or return it and try one from a different store maybe).

AnemicOak · 06-25-2013, 09:40 PM

Quote:

Originally Posted by Blintok57

not sure what to do now. the new one has the same issue but this time it is about 3 inch from bottom but almost right on the left edge. Do i keep exchanging until i get a good one or just give up and get a refund. Do not really want to as i do like this device.

If you're returning/exchanging in a B&M store I'd get them to let you check it before leaving with it.

Quote:

are these aura devices just all defective?

Even with the small sample size of just MR users I'd say that the majority of the devices aren't having the pin hole/light problem.

Anak · 06-26-2013, 05:35 AM

Quote:

Originally Posted by AnemicOak

Even with the small sample size of just MR users I'd say that the majority of the devices aren't having the pin hole/light problem.

What are you trying to say? If the minority is faulty it is ok? The question is how many units (procent) are faulty. And if the actual number of defect units is higher or lower then the normally expected number of defect units when assembling devices.
Devices with light and/or screen issues should have been intercepted by final QC before packaging and shipping. But agreed, with any product, some faulty units will always slip through QC.

AnemicOak · 06-26-2013, 09:14 AM

Quote:

Originally Posted by Anak

What are you trying to say? If the minority is faulty it is ok? The question is how many units (procent) are faulty. And if the actual number of defect units is higher or lower then the normally expected number of defect units when assembling devices.
Devices with light and/or screen issues should have been intercepted by final QC before packaging and shipping. But agreed, with any product, some faulty units will always slip through QC.

Did you bother to read the question I was responding to?

No it's not OK that any of them are faulty & I never said so. The question was if all of them had the problem.

Blintok57 · 06-26-2013, 09:50 AM

so after using the exchanged unit last night i notice it is actually worse than the first aura.
There are 4 pinholes now instead of one. BUT, most are faintly visable. The most noticable is about 2mm off the left edge, there are 2 others in the lower left corner and 1 in the upper left. The last 3 are faint tho and you have to hold the device close to see them.

I am still on the fence if i will return this. Is it being anal to want a perfect flawless screen? I will wait until friday to decide to exchange it or not. I got the aura and a local store (Chapters) but if i am exchanging i will try a different branch of the store and i will examine the aura for flaws b4 i leave the store.
maybe try a different color to see if maybe it is the black auras that had a bad batch of screens.

06-24-2013, 06:34 PM	#1
graycyn Wizard Posts: 1,559 Karma: 11250582 Join Date: Aug 2010 Location: NE Oregon Device: Kobo Sage, Pocketbook Era, Kobo Forma, Kindle Oasis 2	2nd Aura must go back My Aura luck is sure bad so far. 1st one had glo light flicker, frequent freeze-ups, two-page turns, but a perfect screen. The next arrived today and has 4 pinholes in the glo light layer. 3 are pretty miniscule, just visible on a dark image, but the 4th is glaring. Updating the firmware resulted in an oddity, once downloaded, the home screen AND the message about the need to restart the device to install were flipped upside down! And the device froze, requiring a paperclip reset. Anyway, I guess I'll check out version 2.6.1 before calling Kobo tomorrow. You'd think that QC at the point of manufacture would turn on the unit, turn the light on and check for obvious glo layer defects, but I guess not.

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06-24-2013, 07:05 PM	#2
graycyn Wizard Posts: 1,559 Karma: 11250582 Join Date: Aug 2010 Location: NE Oregon Device: Kobo Sage, Pocketbook Era, Kobo Forma, Kindle Oasis 2	I suppose the good news is that I like v2.6.1, I thought v2.5.1 could use a little extra space at the top of the screen and while this is a teeny bit more margin than I'd have done myself, it is perfectly acceptable. What I don't like is how the covers now do not fill the screen on sleep and are also left aligned! Who thought THAT would look good? As for .png images, they are showing for me. I can detect that text seems just a wee bit more ragged in images than before, but most probably wouldn't notice.

06-24-2013, 10:30 PM	#4
graycyn Wizard Posts: 1,559 Karma: 11250582 Join Date: Aug 2010 Location: NE Oregon Device: Kobo Sage, Pocketbook Era, Kobo Forma, Kindle Oasis 2	Well, I know about the check box for full screen covers, but checking it still does not get a full screen cover. It just gets a slightly larger cover, left aligned, vertically centered, with loads of blank space to the right. Very ugly! Both full screen and non-full screen covers display this way on sleep. I know it is not the epubs, because they are ones I've made myself, the svg wrapper code is correct (obtained here on MR) and works on Sony, Nook, Aldiko, Mantano, Overdrive and hey, even the Kobo app, and the same code displayed properly on firmware v2.5.1. I haven't seen anyone else reporting the sleep cover display as a bug, so I don't know what is going on there, sigh. Turning off the reader and turning back on again did not solve it, that much I know.

06-24-2013, 10:46 PM	#5
AnemicOak Bookaholic Posts: 14,391 Karma: 54969924 Join Date: Oct 2007 Location: Minnesota Device: iPad Mini 4, AuraHD, iPhone XR +	I don't know. All I can tell you is I'm not seeing that problem on mine running 2.6.1 (build 55e7f0d3f0, 6/17/3). Covers look the fine (using ePub's and kePub's), the same as they have since I got the Aura.

06-24-2013, 11:05 PM	#6
icallaci Guru Posts: 793 Karma: 6528026 Join Date: Sep 2012 Device: Kobo Elipsa	I am not seeing left-aligned covers on my Aura either. They are all centered, and if the checkbox for full-screen is checked, the covers do fill the screen. Not sure what is happening with yours. FW 2.6.1a here.

06-25-2013, 04:50 PM	#9
graycyn Wizard Posts: 1,559 Karma: 11250582 Join Date: Aug 2010 Location: NE Oregon Device: Kobo Sage, Pocketbook Era, Kobo Forma, Kindle Oasis 2	Sorry not to get back sooner, I did figure it out. I wasn't sure if I wanted to upgrade and have a chance of NOT getting the latest update, so I dumped the upgrade files, Kobo Desktop had bombed out anyway, so I wasn't even sure the files were OK. Then I loaded on some books. Then I realized as soon as I opened one, without an update of some sort, the Aura came with 2.4.1. So I fired Desktop back up and just did the update and fortunately got 2.6.1b. Then, playing with the three books I was testing, I saw the strange sleep behavior. When I added a few more books, those had the covers showing correctly in sleep mode. So the fix was to delete the first three books I'd loaded under 2.4.1 and reload them. Now all is normal.

06-25-2013, 08:22 PM	#10
Blintok57 Member Posts: 11 Karma: 470242 Join Date: Dec 2012 Device: Nexus 7 -32g - Kobo Aura	my comment kind of fits here. i got a kobo aura on sunday. last night i notice a "dead" pixel. (more of a hole in the backlight) It was about 2inch from bottom right in the centre. Was very distracting. So today i exchanged it for a new one. not sure what to do now. the new one has the same issue but this time it is about 3 inch from bottom but almost right on the left edge. Do i keep exchanging until i get a good one or just give up and get a refund. Do not really want to as i do like this device. I had a touch at xmas but sold it and got a Nexus 7. while this works great. i think the ererader is better for books. it is lighter. battery lasts comparatively for ever. For night reading the glow from the nexus is too much. i much prefer the gentle lighting of the aura. are these aura devices just all defective? i liked the aura over the glo due to it being a bit larger and more pixel density. lol. not sure how many times the store will allow me to keep exchanging the device?

06-26-2013, 09:50 AM	#15
Blintok57 Member Posts: 11 Karma: 470242 Join Date: Dec 2012 Device: Nexus 7 -32g - Kobo Aura	so after using the exchanged unit last night i notice it is actually worse than the first aura. There are 4 pinholes now instead of one. BUT, most are faintly visable. The most noticable is about 2mm off the left edge, there are 2 others in the lower left corner and 1 in the upper left. The last 3 are faint tho and you have to hold the device close to see them. I am still on the fence if i will return this. Is it being anal to want a perfect flawless screen? I will wait until friday to decide to exchange it or not. I got the aura and a local store (Chapters) but if i am exchanging i will try a different branch of the store and i will examine the aura for flaws b4 i leave the store. maybe try a different color to see if maybe it is the black auras that had a bad batch of screens.

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