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#1 |
Grand Sorcerer
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Whispersync for Voice Query
I have a lot of audiobooks. A lot sync with the ebooks but a percentage don’t.
For one particular author, Lily Morton, I wanted to get the audios so I could read and listen using my Paperwhite 6.8 11th generation. I have ten of her books and matching audios. Three of them don’t link up, and I even bought the whispersync for voice audio at the reduced price. Audible have confirmed that I have the matching ebooks and audiobooks, they suggested the ebook needs updating, however Kindle Support say there is nothing to update. It’s an infuriating issue that I just can’t get any help with. I feel like I’m banging my head against a brick wall. I’ve done all the troubleshooting Audible keep throwing at me and nothing works. Has anyone else experienced this? If I have 30% failure rate for one author it can just be me that’s seeing this. |
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#2 | |
just an egg
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Quote:
That said, I've also had books that were Whispersynced when I bought them, only for them to lose Whispersync later because the author updated the book and it screwed up the Whispersyncing. Could that be what's happening? |
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#3 | |
Grand Sorcerer
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Not in this case as the author self publishes and they have only been released once. Also Audible have confirmed I have the correct versions of both audio and ebook. |
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#4 | |
just an egg
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Quote:
When I've had ebooks with Audible narration lose Audible narration, it's always been an indie author who self-publishes and updated their book. I suspect traditional publishers know how to update without messing up Whispersync for Voice, or traditional publishers don't update as often because they don't fiddle with their books after publication as much as indie/self-published authors do. I've also found you sometimes have to push Kindle support and Audible support depending on who you get. If the person you get doesn't know what they're doing, they'll give you the rigamarole and then try to push you off to the other side (Kindle transfers you to Audible and vice versa). More than once I've spent over an hour being transferred back and forth before I finally reach someone who knows what they're doing. When you go to the book's Amazon page, does it still say Audible narration available on the ebook page and "Whispersync for Voice: Ready" on the audiobook page? Then again, if you're confident that all of the above is not the case, then to answer your original question: No, I have never experienced what you are experiencing. Out of curiosity, which of Lily Morton's books aren't working for you? |
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#5 | |
Grand Sorcerer
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The three books I have an issue with are Quiet House, Rule Breaker and Risk Taker. |
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#6 | |
just an egg
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Quote:
I've notice long delays in ebooks being processed for Whispersync for Voice in the last few months. It used to be ebooks from traditional publishers were Whispersynced on release day (indie published books seem to take longer). But in the last few months it's taken weeks for this to happen for many new releases, even from traditional publishers. I'm guessing this has to do with cuts taking place at Amazon/Audible??? I'm wondering if snafus like the one you're experiencing are related to this. |
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#7 |
Grand Sorcerer
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I wrote to Jeff Bezos, with screenshots from my Kindle. I’ve had a reply saying the issue is being passed over to Audible’s Executive Technical Support (not holding my breath here) so I’ll wait and see what reply I get.
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#8 | |
just an egg
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Quote:
(I'm wondering if the author did update the ebook resulting in loss of Whispersync and Audible/Amazon simply failed to update the web pages and the result will be their telling you the book is no longer Whispersynced. I've had that happen with a few indie ebooks and it's very frustrating.) |
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