![]() |
#1 |
Connoisseur
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 68
Karma: 5837
Join Date: Sep 2007
Location: UK
Device: iphone 4s, ipad 3, kindle touch,kindle PW, kobo mini, kobo aura
|
Cybook won't finish Booting
Sunday morning it was working fine, sunday evening i added a new mobi book to the SD card, replaced the card in the slot, booted up the cybook, it froze on the libary screen, half the pictures came up then it stoped responding. i left it for a minute, nothing happened so i reset it.
now all is does is first screen, second screen, led flash, second screen, led flash, second screen. It continues to go round and round in a loop until I press the reset button. i've tried it with the SD card in, with the SD card out, if the card is in the time between the flashes is longer. I have fully charged it, and it even does the flashing thing when connected to the computer. i emailed Bookeen Monday, i've had nothing back from them, i've emailed them again tonight. Any sugestions? |
![]() |
![]() |
![]() |
#2 | |
Wizard
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 2,999
Karma: 300001
Join Date: Jan 2007
Location: Citrus Heights, California
Device: TWO Kindle 2s, one each Bookeen Cybook Gen3, Sony PRS-500, Axim X51V
|
Quote:
Second, did you, by chance, pull the card out while *in* an ebook? Not necessarily an ebook on the SD card, just in an ebook? If so, you'll definitely need to reset the Cybook. Third, did you happen to pull the SD card out of the slot *while* the Cybook was either booting or just after you had given it a command to return to the Library - but before it had completed the transition to the Library? Again, a big no-no! You'll have to reset the Cybook - and possibly take the ebook off the SD before re-inserting it. Fourth... Has anyone noticed the rank instability of the Cybook when dealing with changes to the files on the SD card??? Also, don't forget that if you created the ebook using BD or MobiCreator, if you embedded a *large* image file as the cover image, it *WILL* mess the Cybook when it attempts to create a thumbnail image. Pretty much the same boot, re-boot, re-boot cycle you're currently getting. Small Cover Images Good, Large Cover Images Bad! ![]() ![]() ![]() Derek |
|
![]() |
![]() |
Advert | |
|
![]() |
#3 |
Connoisseur
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 68
Karma: 5837
Join Date: Sep 2007
Location: UK
Device: iphone 4s, ipad 3, kindle touch,kindle PW, kobo mini, kobo aura
|
Fixed
Bookeen have sent me an update kernel file, which i have applied which has fixed it.
|
![]() |
![]() |
![]() |
#4 |
Enthusiast
![]() Posts: 19
Karma: 10
Join Date: Dec 2007
Location: Bulgaria
Device: Gen3(brick)/NOOK/NOKIA E52
|
|
![]() |
![]() |
![]() |
#5 |
Connoisseur
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 68
Karma: 5837
Join Date: Sep 2007
Location: UK
Device: iphone 4s, ipad 3, kindle touch,kindle PW, kobo mini, kobo aura
|
Although Bookeen called it an update_Kernel i assumed that they sent me a copy of the original firmware in a form that i could flash the Cybook with. The version is still 1.0.
|
![]() |
![]() |
Advert | |
|
![]() |
#6 |
Junior Member
![]() Posts: 2
Karma: 10
Join Date: Jan 2008
Device: cybook gen3
|
Can you send me the update_kernel file? i've the same problem, my cybook don't finish booting.
thanks. |
![]() |
![]() |
![]() |
#7 |
Connoisseur
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 68
Karma: 5837
Join Date: Sep 2007
Location: UK
Device: iphone 4s, ipad 3, kindle touch,kindle PW, kobo mini, kobo aura
|
the email contains this wording so i cannot forward it to you
###This message and any files transmitted with it is intended solely for the designated recipient and may contain privileged, proprietary or otherwise private information. Unauthorized use, copying or distribution of this e-mail, in whole or in part, is strictly prohibited. #### email bookeen and they will email you the link. i emailed both support@bookeen.com and Contact@bookeen.com over two days, after the second email i received a quick reply. regards |
![]() |
![]() |
![]() |
#8 |
Junior Member
![]() Posts: 2
Karma: 10
Join Date: Jan 2008
Device: cybook gen3
|
Ok, thanks a lot.
|
![]() |
![]() |
![]() |
#9 |
Member
![]() Posts: 17
Karma: 10
Join Date: Dec 2007
Device: Cybook Gen3
|
Just for the record, It happens the same to me.
I had a sd card with 100mb of manga scanlations and whenever I try to boot the machine it just flash screens in and endless loop with drains battery life quite fast. Somehow and sometimes it ends up booting correctly. But its totally annoying. I checked the images. They are plain 800x1000 images, about 144kb in size and b/w... when the machine is able to boot, they are displayed with no problem. What started to really bother me is that now the device fails to boot even without the card inserted. Can it be that the card is low quality and it just plain fails? Every problem Other problems I had with this machine was related in some way to the card. Just like the above users, I have sent an email to booken asking for that file that's supposed to fix the issue. I'll tell you when they answer, which I hope it's soon, being this a known problem. Just to ask, does anybody know when is the new firmware update supposed to be released. Thank you! |
![]() |
![]() |
![]() |
#10 | |
Connoisseur
![]() Posts: 84
Karma: 21
Join Date: Mar 2007
Location: NJ
Device: Aluratek Libre-eBook reader PRO
|
Quote:
|
|
![]() |
![]() |
![]() |
#11 | |
Grand Sorcerer
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 7,452
Karma: 7185064
Join Date: Oct 2007
Location: Linköpng, Sweden
Device: Kindle Voyage, Nexus 5, Kindle PW
|
Quote:
|
|
![]() |
![]() |
![]() |
#12 | |
eBook Enthusiast
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 85,544
Karma: 93383043
Join Date: Nov 2006
Location: UK
Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6
|
Quote:
|
|
![]() |
![]() |
![]() |
#13 |
Member
![]() Posts: 17
Karma: 10
Join Date: Dec 2007
Device: Cybook Gen3
|
Hi!
I mailed booken asking for the file or a solution. 15 days waiting and still no answer. Tried all the addresses: contact, shop, support, orders. Frustrating. I am getting really irritated, because this is supposed to be a known and easily fixable problem, as jayne80 stated above. I'll let you know when something happens. Or doesn't happen. |
![]() |
![]() |
![]() |
#14 |
eBook Enthusiast
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 85,544
Karma: 93383043
Join Date: Nov 2006
Location: UK
Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6
|
If you've been waiting for 15 days, I think you can reasonably conclude that they haven't received your e-mail. I'd recommend re-sending it, preferable from a different system (eg a Yahoo or Hotmail account).
|
![]() |
![]() |
![]() |
#15 |
Resident Curmudgeon
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Posts: 75,702
Karma: 134319572
Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3
|
Harry, if Bookeen is truly not receiving all the email sent to them, don't you think they should fix? That's rather serious to have people believing that they just don't care about support. All they need to do is create a data entry form on their website for support and no chance of lost email. Why isn't Bookeen doing what they can to help their customers? Because either way it's their FAULT! Wither they lose email messages or they don't respond. And both are bad.
|
![]() |
![]() |
![]() |
|
![]() |
||||
Thread | Thread Starter | Forum | Replies | Last Post |
Faster booting PCs! | kennyc | Lounge | 5 | 10-01-2010 02:42 PM |
Classic Help Please ! Nook Booting Issues | NoviceNook | Barnes & Noble NOOK | 3 | 09-24-2010 10:30 AM |
Opus Opus not booting | ixcoatl | Bookeen | 5 | 02-28-2010 05:56 PM |
booting problems | Epiphone | Sony Reader | 21 | 09-24-2009 05:40 AM |
booting time | bugsbunny14 | Sony Reader | 11 | 09-18-2006 11:03 AM |