I need to vent! Booksonboard! Ugh!

Mrgauth · 12-15-2009, 08:12 PM

I am so mad my head could explode. Since I cannot use the Sony book store on my computer. It just won't work for some reason, I went to BoB to buy a book. I purchased it and guess what, all I get for my money is a link to go to Sony's online bookstore to download the friggin book! Which I cannot do because my computer will not work on it!

Give me a friggin break!

Not the end of the world. I have only lost 7 bucks or so, but it is just the principle of the thing. Boy, my luck with this reader is starting to run out.

Just venting. I'll live. I'm just afaid that my options for getting ebooks for my 505 are running out as I am afraid now to buy a book from anywhere.

khalleron · 12-15-2009, 08:26 PM

Send a message to BoB's Customer service. I've never run into this problem, but someone there might be able to help you.

wallcraft · 12-15-2009, 08:48 PM

I think you must have Sony's eBL "associated" with the ePub filetype. Probably Sony did this automatically for you when eBL was installed. What you need is for the download to be handled by Desktop Adobe Digital Editions. The download is actually an .acsm file, which ADE uses to get the actual ePub for you. The web browser is seeing the .acsm file and is opening Sony eBL to process it - this isn't BoB's fault although they can probably tell you how to fix the problem.

Teddman · 12-15-2009, 09:10 PM

It's too hard to buy ebooks. Last one I got was from eReader.com, and at least that process of the actual sale was easy.

Converting it to run on my 505 was another story, but I got it there eventually.

HansTWN · 12-15-2009, 09:11 PM

Open Sony's Reader library, then download the book again. It just uses Sony's library program to register the file with ADE and to open it.

Mrgauth · 12-15-2009, 09:20 PM

Thanks for the notes. As for opening the Reader software and download again, that is NOT an option as the Reader ebookstore software will not work on my computer. I have been on the phone with Sony support for over an hour and they are clueless. Got me on hold right now mulling it over. I will try the Adobe Digital Editions software thingy.

Mrgauth · 12-15-2009, 09:32 PM

Just got done with Sony Support. They gave up. They told me to contact my internet provider. Yeah right.

I think I'm done with this. I am going to format my hard drive and reload Windows. If that doesn't do it, I am selling the reader.

Thanks everyone.

starrigger · 12-15-2009, 10:03 PM

You're going to reformat your hard drive because the Sony software doesn't work? That's like knocking out the front of your house because the window won't open.

I just bought a book from BoB, and their instructions for download are definitely inadequate. Try this: redownload, and when the dialog comes up asking if you want to save the file, click Open the file with Adobe Digital Editions. That'll get you your book.

kennyc · 12-15-2009, 10:21 PM

Quote:

Originally Posted by starrigger

You're going to reformat your hard drive because the Sony software doesn't work? That's like knocking out the front of your house because the window won't open.

I just bought a book from BoB, and their instructions for download are definitely inadequate. Try this: redownload, and when the dialog comes up asking if you want to save the file, click Open the file with Adobe Digital Editions. That'll get you your book.

+++

.

Lilly · 12-15-2009, 10:26 PM

I shop at BonB all the time and have no problem. In fact I just logged into my account and tried to re-download one of my ePub purchases. Go to Bookshelf and click download under the book, make sure you have DigitalEdition software on your computer, choose ditigitaledition.exe after you hit download (Sony Reader Software is the default on my computer), it opens in the Digital Edition software instead of Sony. If it's already download on your computer, search for it and when you locate, right-click and do open with, and choose Digital Edition. I also re-download a book using my Sony software and used right-click, open with, and opened with the Digital Edition software.

kennyc · 12-15-2009, 10:33 PM

Quote:

Originally Posted by Lilly

I shop at BonB all the time and have no problem. In fact I just logged into my account and tried to re-download one of my ePub purchases. Go to Bookshelf and click download under the book, make sure you have DigitalEdition software on your computer, choose ditigitaledition.exe after you hit download (Sony Reader Software is the default on my computer), it opens in the Digital Edition software instead of Sony. If it's already download on your computer, search for it and when you locate, right-click and do open with, and choose Digital Edition. I also re-download a book using my Sony software and used right-click, open with, and opened with the Digital Edition software.

Good point Lilly. I'd forgotten that I purchased "South of Broad" - Pat Conroy there so just went and clicked download and it went to ADE as it did before installing the new Sony 3.1.....so bottom line here is it worked fine.

AnemicOak · 12-15-2009, 11:06 PM

When installing the newest version of Sony's software it asks you if you want to associate .acsm files with it. I guess you said yes (which is the default IIRC)?

Instead of telling your browser to open the .acsm file download it to your computer then right click on it and select properties. You should see something that says "opens with". Click change and select Adobe Digital Editions instead of Sony's software.

Mrgauth · 12-16-2009, 09:19 AM

There is just one problem with the suggestions to right click and tell my computer to open the file with ADE instead of the other. The problem being that I cannot get the file in the first place. If I could just get the stinking epub book file, that would something in itself.

1) Can't run Sony reader software.
2) Can't run ADE because on my home computer the Adobe ID will not work IN ADE even though I can login all day long with on Adobe's website. So, if I cannot login into ADE I cannot 'activate' my reader to it.

Damned either way. Got inquiries into BoB but they are scratching their head as well as Sony support.

kennyc · 12-16-2009, 09:30 AM

Quote:

Originally Posted by Mrgauth

There is just one problem with the suggestions to right click and tell my computer to open the file with ADE instead of the other. The problem being that I cannot get the file in the first place. If I could just get the stinking epub book file, that would something in itself.

1) Can't run Sony reader software.
2) Can't run ADE because on my home computer the Adobe ID will not work IN ADE even though I can login all day long with on Adobe's website. So, if I cannot login into ADE I cannot 'activate' my reader to it.

Damned either way. Got inquiries into BoB but they are scratching their head as well as Sony support.

What OS are you on? If windows, when you click download the book on the BOB site it should pop up a window asking you what you want to do with it,

1. open it with XXXXX application
or
2. save it to disk.

Are you saying it's not doing that?

Wetdogeared · 12-16-2009, 09:41 AM

If you cannot download and install ADE to activate your PC with an Adobe ID and you cannot download and install Sony's Reader Library to activate your your PC with an Adobe ID then you won't be able to open the .ascm file to download the ePub.

Can you explain what kind of error you get installing ADE or is it that ADE won't allow you to register your home computer with an existing Adobe ID?

12-15-2009, 08:12 PM	#1
Mrgauth Addict Posts: 206 Karma: 310 Join Date: Mar 2009 Location: Tulsa OK Device: K3	I need to vent! Booksonboard! Ugh! I am so mad my head could explode. Since I cannot use the Sony book store on my computer. It just won't work for some reason, I went to BoB to buy a book. I purchased it and guess what, all I get for my money is a link to go to Sony's online bookstore to download the friggin book! Which I cannot do because my computer will not work on it! Give me a friggin break! Not the end of the world. I have only lost 7 bucks or so, but it is just the principle of the thing. Boy, my luck with this reader is starting to run out. Just venting. I'll live. I'm just afaid that my options for getting ebooks for my 505 are running out as I am afraid now to buy a book from anywhere.

12-15-2009, 08:48 PM	#3
wallcraft reader Posts: 6,975 Karma: 5183568 Join Date: Mar 2006 Location: Mississippi, USA Device: Kindle 3, Kobo Glo HD	I think you must have Sony's eBL "associated" with the ePub filetype. Probably Sony did this automatically for you when eBL was installed. What you need is for the download to be handled by Desktop Adobe Digital Editions. The download is actually an .acsm file, which ADE uses to get the actual ePub for you. The web browser is seeing the .acsm file and is opening Sony eBL to process it - this isn't BoB's fault although they can probably tell you how to fix the problem. Last edited by wallcraft; 12-15-2009 at 08:53 PM.

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12-15-2009, 08:26 PM	#2
khalleron Kate Posts: 1,700 Karma: 3605799 Join Date: Mar 2009 Location: Oregon, United States Device: MeeBook, Kobo Libra Colour	Send a message to BoB's Customer service. I've never run into this problem, but someone there might be able to help you.

12-15-2009, 09:10 PM	#4
Teddman Addict Posts: 242 Karma: 695 Join Date: Jun 2009 Device: Sony PRS-505	It's too hard to buy ebooks. Last one I got was from eReader.com, and at least that process of the actual sale was easy. Converting it to run on my 505 was another story, but I got it there eventually.

12-15-2009, 09:11 PM	#5
HansTWN Wizard Posts: 4,538 Karma: 264065402 Join Date: Jun 2009 Location: Taiwan Device: HP Touchpad, Sony Duo 13, Lumia 920, Kobo Aura HD	Open Sony's Reader library, then download the book again. It just uses Sony's library program to register the file with ADE and to open it.

12-15-2009, 09:20 PM	#6
Mrgauth Addict Posts: 206 Karma: 310 Join Date: Mar 2009 Location: Tulsa OK Device: K3	Thanks for the notes. As for opening the Reader software and download again, that is NOT an option as the Reader ebookstore software will not work on my computer. I have been on the phone with Sony support for over an hour and they are clueless. Got me on hold right now mulling it over. I will try the Adobe Digital Editions software thingy.

12-15-2009, 09:32 PM	#7
Mrgauth Addict Posts: 206 Karma: 310 Join Date: Mar 2009 Location: Tulsa OK Device: K3	Just got done with Sony Support. They gave up. They told me to contact my internet provider. Yeah right. I think I'm done with this. I am going to format my hard drive and reload Windows. If that doesn't do it, I am selling the reader. Thanks everyone.

12-15-2009, 10:03 PM	#8
starrigger Jeffrey A. Carver Posts: 1,355 Karma: 1107383 Join Date: Aug 2008 Location: Massachusetts, USA Device: Lenovo Yoga Tab Plus, Droid phone, Nook HD+	You're going to reformat your hard drive because the Sony software doesn't work? That's like knocking out the front of your house because the window won't open. I just bought a book from BoB, and their instructions for download are definitely inadequate. Try this: redownload, and when the dialog comes up asking if you want to save the file, click Open the file with Adobe Digital Editions. That'll get you your book.

12-15-2009, 10:26 PM	#10
Lilly Guru Posts: 688 Karma: 2090 Join Date: Dec 2007 Device: Sony PRS-505, PRS-900 & PRS-950, Amazon Kindle2	I shop at BonB all the time and have no problem. In fact I just logged into my account and tried to re-download one of my ePub purchases. Go to Bookshelf and click download under the book, make sure you have DigitalEdition software on your computer, choose ditigitaledition.exe after you hit download (Sony Reader Software is the default on my computer), it opens in the Digital Edition software instead of Sony. If it's already download on your computer, search for it and when you locate, right-click and do open with, and choose Digital Edition. I also re-download a book using my Sony software and used right-click, open with, and opened with the Digital Edition software.

12-15-2009, 11:06 PM	#12
AnemicOak Bookaholic Posts: 14,391 Karma: 54969924 Join Date: Oct 2007 Location: Minnesota Device: iPad Mini 4, AuraHD, iPhone XR +	When installing the newest version of Sony's software it asks you if you want to associate .acsm files with it. I guess you said yes (which is the default IIRC)? Instead of telling your browser to open the .acsm file download it to your computer then right click on it and select properties. You should see something that says "opens with". Click change and select Adobe Digital Editions instead of Sony's software.

12-16-2009, 09:19 AM	#13
Mrgauth Addict Posts: 206 Karma: 310 Join Date: Mar 2009 Location: Tulsa OK Device: K3	There is just one problem with the suggestions to right click and tell my computer to open the file with ADE instead of the other. The problem being that I cannot get the file in the first place. If I could just get the stinking epub book file, that would something in itself. 1) Can't run Sony reader software. 2) Can't run ADE because on my home computer the Adobe ID will not work IN ADE even though I can login all day long with on Adobe's website. So, if I cannot login into ADE I cannot 'activate' my reader to it. Damned either way. Got inquiries into BoB but they are scratching their head as well as Sony support.

12-16-2009, 09:41 AM	#15
Wetdogeared Storm Surge'n Posts: 5,779 Karma: 8213195 Join Date: Nov 2008 Location: Lobster Capital Device: S0ny PRS-300/350/505/700/T1	If you cannot download and install ADE to activate your PC with an Adobe ID and you cannot download and install Sony's Reader Library to activate your your PC with an Adobe ID then you won't be able to open the .ascm file to download the ePub. Can you explain what kind of error you get installing ADE or is it that ADE won't allow you to register your home computer with an existing Adobe ID?

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