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#1 | |
Fanatic
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Join Date: Feb 2009
Location: AUS
Device: Kindles & Samsung Tablet
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Back on July 3rd, 2017 I wrote a review at Amazon.
Now that price I complain about, may have been a mistake, who knows as no response by seller was ever given, So either they reacted to my negative complaint or they fixed an error. Now just a few days ago, a similar thing has happened with a different author. This time however, Amazon rejected my complaint as inappropriate or something, or maybe just because I linked outside of Amazon to a screenshot. Now I appreciate, that yes, my response is not an actual review of the novels in question, but a complaint about the seller in regard to those ebooks, but I feel the public has a right to know, and I see nowhere else, especially linked to those ebooks, to discuss things or make a complaint. In the email sent to me advising refusal of my review, there is a generic response which lists - Feedback on the seller or your shipment experience should be provided at www.amazon.com/feedback. Now I guess I kind of did that today, by going to the Author page and giving feedback, but honestly, who is going to read or respond to that? Where is the access to people power and guilt tripping the seller, calling them out for bad behavior? Nowhere it seems. Once upon a time, not long ago, each author had a discussion page at least ... or maybe that is just voluntary? So here I am, at a more public place, to write my query/complaint/review. And this time I dig deeper to uncover further bad behavior and unfairness. I really think this sort of thing should be called out when it happens ... or because one element of it is always happening for us here in AUS. Quote:
Last edited by Timboli; 07-20-2017 at 05:35 AM. |
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#2 |
The Grand Mouse 高貴的老鼠
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Join Date: Jul 2007
Location: Norfolk, England
Device: Kindle Voyage
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I don't know what caused the strange price change.
Since I'm in the UK, I use uk.ereaderiq.com to track books I'm interested in. |
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#3 |
Wizard
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Location: Australia
Device: Kobo Aura H2O, Kindle Oasis, Huwei Ascend Mate 7
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Australians should be well used to these gouging tactics by publishers. And, of course, it is Hachette. I checked the listing on QBD. They of course also have the ebook at this ridiculous publisher set price, and two paperback versions, one the same cost as the ebook and one at $A19.99.
People find many different solutions to this type of problem, and not all buy the cheaper print book as the publisher would like. Totally ludicrous. |
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#4 |
Wizard
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Join Date: Nov 2012
Location: Te Riu-a-Māui
Device: Kobo Glo
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I would guess the $32.99 price on Amazon.com.au is a typo in the publisher's metadata and it was supposed to be $12.99 Australian. The same book by the same publisher is $13.99 at New Zealand retailers ($NZ incl. 15% GST).
The best thing is probably to email the publisher direct and ask them to fix it, in my experience Hachette is one of the better of the big publishers in that they do actually reply and fix things if there is a mistake. Be polite, say that you want to buy the book, but point out the price difference between Australia and New Zealand via one of the retailers that makes this easy (i.e. not Amazon or Google) (e.g. Apple NZ vs. Apple AU). (Edit: The reason I suggest comparing the NZ and Australian prices is that the UK, US, Canadian prices are often set by different branches of the company. In the case of Hachette, both the NZ and Australian ebook prices seem to be set by Hachette Australia.) Last edited by GeoffR; 07-16-2017 at 01:48 PM. Reason: Hachette Australia; spelling |
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#5 | |
Fanatic
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Join Date: Feb 2009
Location: AUS
Device: Kindles & Samsung Tablet
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Quote:
I have no interest in buying the book at its previous price either, as it was still a ripoff at that, as the rest of my post showed. So I won't ask them to fix it, as I was gonna wait until they lowered the price sufficiently anyway before buying. And to respond to another reply above ... REMOVED BY SELF .... As much as I can, I take steps to future proof my collections. P.S. With any luck, if it was an error, they will notice within weeks, and think ... "Crap, no wonder no-one from AUS has been buying. Maybe we should give it a good discount for a bit." That could be my moment of purchase. Last edited by Timboli; 07-14-2017 at 11:10 AM. |
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#6 | |
Fanatic
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Join Date: Feb 2009
Location: AUS
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Quote:
My program has lots of handy features, like price history, so you can study the ups and downs and see patterns, giving yourself confidence to wait etc. It also checks the prices quite quickly compared to visiting every item on your wishlist, so minutes rather than hours ... depending on your wishlist count. It can be used by multiple users, and even has a way of keeping a purchased (bought) record for each user. You can assign favorites and only check those, etc, etc. All sorts of useful features. |
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#7 | |
Fanatic
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Join Date: Feb 2009
Location: AUS
Device: Kindles & Samsung Tablet
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Quote:
I know they have been doing such greedy things for years. Perhaps the worst example is with Games. Most movies are also shocking prices for us in AUS when first released. Thank Dog for the likes of GOG and JB Hifi, who eventually, before too long, provide at some kind of decent price. More of us should be calling these buggers out. But alas, too many Aussies are lazy complainers or wasters. ![]() |
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#8 |
Grand Sorcerer
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I've always found the authors themselves to be very responsive to issues with their ebooks (provided I don't come across as confrontational). Blog, email, Twitter, Facebook--most authors have SOME way of contacting them in this day and age. I've hit many of them up with questions of availability, formatting, pricing, ... etc. Some take an active interest, and some put me in contact with other individuals who can help.
When it comes to Terry Brooks, Shawn Speakman has been his online surrogate (and friend) for many, many years. He's fairly easy to get in touch with. Last edited by DiapDealer; 07-13-2017 at 09:28 AM. |
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#9 |
Just a Yellow Smiley.
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Location: Texas
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Hi. Reviews are for things that don't change like the content of a book or how a product works or doesn't work.
Seller feedback is for prices and how the seller reacted. As to your price complaint, I kind of sympathize with you. I don't think unfair is the correct word in this case. I think the word I would use is way overpriced compared to others in the same category. Leads me to ask who is it being unfair too. Is it unfair to the author who gets a bigger royalty? Unfair to the publisher? Unfair to those that would pay that price and not bat an eye? Unfair to those that don't want to spend that much on that particular book? If I wanted to file a complaint I would ask if they accidentally set the wrong price because the rest of the books are much cheaper and provide links to the other books. I would not use the word unfair. I will tell you the why. "It's not fair. I can't use the saw but my little brother can." "It's not fair, Henry gets it for half the price I pay, just because he lives in a lower cost of living area than I do." Note: both of those sound like whining. Therefore, if I was a seller or even someone looking at the feedback and saw unfair, I would think oh another Cinisajoy that wants books at a super cheap price. I probably would not finish reading the feedback. Yes, I have been known to put back used (and new) books because for my budget they were way overpriced. Note: The last time I did that on used books, the prices ranged from $1 to $3. I thought maybe they were discounted. I did buy several other books. The way I look at it on prices is "Is that price worth it to me or do I want to find something else?" Only a couple of exceptions to that rule and one of the items I stock up on when it goes on sale. The other I am hoping body decides soon it doesn't need them anymore. (Never goes on sale.) |
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#10 | |
Wizard
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Location: Australia
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Quote:
Having said that, I strongly agree with your comments. Fairness, whilst a wonderful thing, is usually highly subjective and far overused. It is usually impossible to be fair to everyone. And coming across as a whinger indeed makes the chances of a complaint being taken seriously very remote. I concede that this pricing may well be a mistake. I am, as those who have read my past posts will be aware, not a fan of Hachette or traditional publishing in general, so sometimes can be too ready to assume the worst. I hope this proves to be true in this case. There are many sources of books, both legal, doubtful and unquestionably illegal. Most books are fungible, and there are plenty of cheaper alternatives available. Otherwise, if one is prepared to wait there will be price reductions and promotions. There are libraries, both in our own countries and in other countries. If you are happy to read from paper, there is still a used book market. There is lending amongst friends and family. And, of course, there is piracy. The publishing industry is not unique. The best defence against piracy is to provide a great product, a reasonable price and an easy convenient method to purchase. Amazon is doing this. Indie authors and publishers are doing this. It can be done. |
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#11 | |
Just a Yellow Smiley.
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Location: Texas
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Quote:
Using cookbooks as an example. Let's say I want Cajun food. I see two books. Paul Prudomme and Emeril Lagasse. Paul is $20. Emeril is $15.* Since they are pretty much equal, I would grab Emeril. *Figures made up. The reality is I would wait till they are in the thrift store or flea market to pick them up. Or in the case of one Emeril book, my mom gave it to me. Before you ask, yes I have found most of both those chefs books at the thrift store. |
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#12 |
Grand Sorcerer
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In general, reviews aren't the place to complain about price, it's the place to review the book. If you weren't reviewing the book, but rather complaining about price, then I think that rejecting the review was appropriate.
The biggest issue with Amazon's star rating is that people use it as a mechanism to vent their spleen about something that has nothing to do with the quality of the product in question. I sympathize with being mad about paying more than other countries for ebooks and the like, but use forums like this, complaints to Amazon and emails to the author/publisher, not the reviews. |
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#13 | |
o saeclum infacetum
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#14 | |
Fanatic
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#15 |
languorous autodidact ✦
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I have a few problems here and this post may sound harsh but I do still think you have a valid point on that pricing, Timboli.
First, reviews are for book content, not complaining about prices. That's a pet peeve of mine. Second, I realise the price is still outrageously higher regardless, but Australian dollars do not equal U.S. dollars. Take for example that the minimum wage in the U.S. is around $7.25 an hour while the minimum wage in Australia is around $17.70. Third, if you have money to spend on entertainment and the book is available, then I fully, 100% oppose anybody using alternate means to obtain the book. You have absolutely no justification whatsoever in my opinion. You don't like the price? Then don't buy it. Simple as that. You are basically saying, 'I have the money to buy the book, and the book is available, but I don't agree with the price they want to charge me so I'll use alternate means'. If the book wasn't available in your country in any format, pbook or ebook, then I might have a bit of empathy, or if you were poor and this was learning material and not available through a library or anywhere else then again I might have a bit of empathy. |
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