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#1 |
Addict
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Join Date: Aug 2009
Device: astak pro
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any future support for our astak devices?
Many of us were relunctant to buy an astak ebook reader precisely because of this...but I also understand that it's impossible to compete when a kindle or nook sells for about $100 and have lots of advertisement. so what say you? is this the end? |
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#2 |
Grand Sorcerer
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Join Date: Aug 2007
Location: Grass Valley, CA
Device: EB 1150, EZ Reader, Literati, iPad 2 & Air 2, iPhone 7
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Astak continues to support the product and Jinke would support the EZ Reader if they didn't. I wouldn't be reluctant to buy a sound product with a good manufacturer.
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#3 |
EZ Read Team Member
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Join Date: Aug 2010
Device: EZ Read Pocket Pro
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SD Rebel,
As the current representative of Astak, I want to assure you that we still provide full customer support for all of our eBook reading devices. If you need any help at all, you can use support@astak.com or cc your message to my account at jenifera@ezread.com. You can also call our support line from 9-6 PST, Monday-Friday at 408-452-8788. We are also in no way leaving the eBook market. When our current issues subside, we will be gladly offering new products and services along with our "older" eBook reading devices. I know you have been absent from the forums, so if you could direct me to any post(s) that directly said we were no longer offering support or products that I did not address, that would be great. Just anything that led you to believe that we were out of business, etc. Welcome back to the forums! Jenifer |
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#4 |
Addict
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Join Date: Aug 2009
Device: astak pro
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#5 | |
Addict
![]() Posts: 294
Karma: 92
Join Date: Aug 2009
Device: astak pro
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Quote:
thanks for your reply, but nowhere I said that you guys were no longer offering support (wrt "so if you could direct me to any post(s) that directly said we were no longer offering support"). I was just asking if things were like they were last year. Also, I couldn't read the whole thread, but I did read a bit of the thread about Robert no longer being among us in this forum and about the conspiracy theories from many members about why he's not working with Astak... I Also read about the readers not being on sale (dont' know the details), that's why I was asking if Astak was out of the business and/or if support would go away. |
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astak, future support, the end? |
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