Pocketbook 740 InkPad 3 unresponsive

ShowBack · 10-07-2021, 06:32 AM

Hello, few weeks ago I bought an InkPad 3 and I have been loving it so far. However today while I was reading the reader suddenly froze, the Frontlight turned off after few seconds and since then I'm unable to power it on or basically do anything with it. The battery was at 90% 5 minutes before it froze and charging it does nothing. When I connect it to PC it does not detect it. I tried resetting it by holding the power button for 10 seconds but obviously nothing happened. The reader itself is in perfect condition (basically new), no physical damage has been done to it. My guess is that motherboard died since it's completely unresponsive and the battery seemed to work fine, but I'm no expert.

So if anyone had similar problem and fixed it or if someone has clue to what is wrong please let me know.

LucyOne · 10-08-2021, 04:21 AM

I would also guess the motherboard. I've never heard of such a complete shutdown before. The only thing you can do is contact customer service and have it replaced or repaired.

VladimirS · 10-08-2021, 05:55 AM

About 5% Pocketbook devices have some kind of hardware problem. Dont get me wrong, I own Inkpad 3, it is great reading device, just I think quality control is very bad...

ShowBack · 10-08-2021, 04:18 PM

Yeah I'm having it replaced. I hope the new one will survive for much longer.

10-07-2021, 06:32 AM	#1
ShowBack Junior Member Posts: 6 Karma: 10 Join Date: Dec 2018 Device: InkPad 3	Pocketbook 740 InkPad 3 unresponsive Hello, few weeks ago I bought an InkPad 3 and I have been loving it so far. However today while I was reading the reader suddenly froze, the Frontlight turned off after few seconds and since then I'm unable to power it on or basically do anything with it. The battery was at 90% 5 minutes before it froze and charging it does nothing. When I connect it to PC it does not detect it. I tried resetting it by holding the power button for 10 seconds but obviously nothing happened. The reader itself is in perfect condition (basically new), no physical damage has been done to it. My guess is that motherboard died since it's completely unresponsive and the battery seemed to work fine, but I'm no expert. So if anyone had similar problem and fixed it or if someone has clue to what is wrong please let me know.

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10-08-2021, 04:21 AM	#2
LucyOne Librocubicularist Posts: 617 Karma: 11908623 Join Date: Dec 2013 Location: Germany Device: PocketBook InkPad 3 & Touch HD 3, Kobo Clara HD, Kindle Paperwhite 5	I would also guess the motherboard. I've never heard of such a complete shutdown before. The only thing you can do is contact customer service and have it replaced or repaired.

10-08-2021, 05:55 AM	#3
VladimirS Connoisseur Posts: 63 Karma: 302424 Join Date: Aug 2019 Location: Serbia, former Yugoslavia Device: Pocketbook InkPad 3	About 5% Pocketbook devices have some kind of hardware problem. Dont get me wrong, I own Inkpad 3, it is great reading device, just I think quality control is very bad...

10-08-2021, 04:18 PM	#4
ShowBack Junior Member Posts: 6 Karma: 10 Join Date: Dec 2018 Device: InkPad 3	Yeah I'm having it replaced. I hope the new one will survive for much longer.

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