Kobo Vox- Software update issue

griff101 · 12-25-2011, 02:17 PM

Opened a new Kobo Vox today for Christmas. Opened it, have it set up on the wireless network.
Kobo asks for Software Update but then it says "can't update" try again.
I'm assuming Kobo software site is overwhelmed, HOWEVER, I can't access the home screen. It won't let me do anything until the software has updated? Is this normal.
Have to say, very bad first impression.

Noranoo · 12-25-2011, 02:26 PM

mine did the same...worked on about the 5th go. i was nervously waiting for it to die or something, but its all set up now and working ok so far.
hope you get it sorted.

Firestar905 · 12-25-2011, 04:26 PM

Same thing is happening with my new Kobo Vox. It won't update...I keep getting an error message. I'm hoping that I just need to fully charge the device before I can download the updates. It's frustrating that you can't do anything else until you update. Fingers crossed it works later today.

PeterT · 12-25-2011, 09:33 PM

I gave my wife a Vox for Christmas, and she opened while down at a friend's house. Got it onto the 'net via his WiFi and of course, got stuck at the Update failing problem.

Browsed the forums, and saw the advice to try a factory reset (Vox powered down, hold down vol+, power on, and keep holding the vol+ until a message appears that unit is resetting).

This worked perfectly, and the update applied perfectly.

Not sure there is any linkage but I can sure say that a factory reset SEEEMED in our case to let the upgrade happen.

griff101 · 12-26-2011, 02:25 PM

Quote:

Originally Posted by PeterT

I gave my wife a Vox for Christmas, and she opened while down at a friend's house. Got it onto the 'net via his WiFi and of course, got stuck at the Update failing problem.

Browsed the forums, and saw the advice to try a factory reset (Vox powered down, hold down vol+, power on, and keep holding the vol+ until a message appears that unit is resetting).

This worked perfectly, and the update applied perfectly.

Not sure there is any linkage but I can sure say that a factory reset SEEEMED in our case to let the upgrade happen.

THANK YOU PETERT...your suggestion worked!!!!...Very much appreciated.

Sooty · 12-26-2011, 06:58 PM

PeterT's wife is very happy too

PeterT · 12-26-2011, 07:03 PM

Quote:

Originally Posted by Sooty

PeterT's wife is very happy too

Lol!!

sandyjunebug · 12-28-2011, 12:17 AM

Peter how long did you have to hold the buttons down, I tried for a couple of minutes and nothing happened

PeterT · 12-28-2011, 12:43 AM

Remember; the unit HAS to be powered off first!

Glenn56 · 12-28-2011, 08:23 AM

Santa brought 3 Vox's to our house. One had a one-piece plug, the other two had the two-piece adapter style plug.

The Vox's with the two-piece plugs, updated without issue. The Vox with the one-piece plug, started updating and then gave an error message (twice), however, the third time it updated successfully.

No problems since then.

Cassiopeia · 12-28-2011, 10:22 AM

I got my Kobo Vox yesterday. I charged it for 2hours before attempting the update. First of all it kept disconnecting me from the internet and giving me error messages. Once I finally got it to work, the update was very lose to finishing and yet another error message popped up saying storage was full. I have tried the factory reset a few times, it does not work. It just takes me to the welcome screen again, which did not reset, my internet wifi information is still there. HELP!

kaniska · 12-29-2011, 12:31 AM

I returned my KOBO VOX today in Metrotown Chapter.because they did not exchange a new one.I'm glad not to worry about upgrade erorr again.the saleman said that the device is excellent ,just network was wrong temporary. he told me to call kobo service ,and give me a tel number,no , as an immigrant, my poor english did not allow me to ask you so complexed question my dear.The same day afternoon,I came to another chapter store in Grandville and Braodway, when I ask a saleman if there is a good quality kobo vox, he said,oh, you can conside other kobo ebook, vox is now something wrong,can not update!!!!!,understand everyone now???? the company know what's wrong with their device, what they do now is to recall their kobo vox....

oldyellr · 12-29-2011, 10:26 AM

Quote:

Originally Posted by kaniska

...when I ask a saleman if there is a good quality kobo vox, he said,oh, you can conside other kobo ebook, vox is now something wrong,can not update!!!!!,understand everyone now???? the company know what's wrong with their device, what they do now is to recall their kobo vox....

Are we to take this as gospel, straight from the horse's mouth, or is it just scuttlebutt circulating among store clerks? A company would only recall product for serious safety concerns. My Vox has been working fine for over a month and updated okay with the Nov17 and Dec19 builds. A couple of times I've seen the screen blink on and off while in sleep mode, but it still functions.

mr_nobody · 12-29-2011, 11:12 AM

I can barely understand their post (and I don't believe it is purely a language issue). Anyways, what I did understand did not strike me a credible.

thruitall · 12-29-2011, 06:31 PM

Quote:

Originally Posted by PeterT

I gave my wife a Vox for Christmas, and she opened while down at a friend's house. Got it onto the 'net via his WiFi and of course, got stuck at the Update failing problem.

Browsed the forums, and saw the advice to try a factory reset (Vox powered down, hold down vol+, power on, and keep holding the vol+ until a message appears that unit is resetting).

This worked perfectly, and the update applied perfectly.

Not sure there is any linkage but I can sure say that a factory reset SEEEMED in our case to let the upgrade happen.

I used this successfully (so far) to be able to get the update at least started on my Vox. I had noticed that there wasn't even a screen popping up saying that it was even looking for an update until I tried this. Had left it for more than 20 minutes, but figured it was taking too long. Thanks for the tip!

12-25-2011, 02:17 PM	#1
griff101 Junior Member Posts: 2 Karma: 67710 Join Date: Dec 2011 Device: kobo box	Kobo Vox- Software update issue Opened a new Kobo Vox today for Christmas. Opened it, have it set up on the wireless network. Kobo asks for Software Update but then it says "can't update" try again. I'm assuming Kobo software site is overwhelmed, HOWEVER, I can't access the home screen. It won't let me do anything until the software has updated? Is this normal. Have to say, very bad first impression.

12-25-2011, 04:26 PM	#3
Firestar905 Junior Member Posts: 1 Karma: 10 Join Date: Dec 2011 Device: Kobo Vox	Software Update Issue Same thing is happening with my new Kobo Vox. It won't update...I keep getting an error message. I'm hoping that I just need to fully charge the device before I can download the updates. It's frustrating that you can't do anything else until you update. Fingers crossed it works later today.

12-29-2011, 12:31 AM	#12
kaniska Junior Member Posts: 1 Karma: 10 Join Date: Dec 2011 Device: kobo vox	no I returned my KOBO VOX today in Metrotown Chapter.because they did not exchange a new one.I'm glad not to worry about upgrade erorr again.the saleman said that the device is excellent ,just network was wrong temporary. he told me to call kobo service ,and give me a tel number,no , as an immigrant, my poor english did not allow me to ask you so complexed question my dear.The same day afternoon,I came to another chapter store in Grandville and Braodway, when I ask a saleman if there is a good quality kobo vox, he said,oh, you can conside other kobo ebook, vox is now something wrong,can not update!!!!!,understand everyone now???? the company know what's wrong with their device, what they do now is to recall their kobo vox....

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12-25-2011, 02:26 PM	#2
Noranoo Member Posts: 12 Karma: 10000 Join Date: Nov 2011 Location: UK Device: Vox	mine did the same...worked on about the 5th go. i was nervously waiting for it to die or something, but its all set up now and working ok so far. hope you get it sorted.

12-25-2011, 09:33 PM	#4
PeterT Grand Sorcerer Posts: 12,741 Karma: 75000002 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	I gave my wife a Vox for Christmas, and she opened while down at a friend's house. Got it onto the 'net via his WiFi and of course, got stuck at the Update failing problem. Browsed the forums, and saw the advice to try a factory reset (Vox powered down, hold down vol+, power on, and keep holding the vol+ until a message appears that unit is resetting). This worked perfectly, and the update applied perfectly. Not sure there is any linkage but I can sure say that a factory reset SEEEMED in our case to let the upgrade happen.

12-26-2011, 06:58 PM	#6
Sooty Member Posts: 11 Karma: 128230 Join Date: Apr 2011 Device: Kobo Wi-Fi Touch, iTouch, Kobo Vox	PeterT's wife is very happy too

12-28-2011, 12:17 AM	#8
sandyjunebug Member Posts: 11 Karma: 642 Join Date: Feb 2011 Device: Sony Touch 600	Peter how long did you have to hold the buttons down, I tried for a couple of minutes and nothing happened

12-28-2011, 12:43 AM	#9
PeterT Grand Sorcerer Posts: 12,741 Karma: 75000002 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	Remember; the unit HAS to be powered off first!

12-28-2011, 08:23 AM	#10
Glenn56 Member Posts: 15 Karma: 10 Join Date: Dec 2011 Location: Grimsby, Ontario Device: Kobo Vox	Santa brought 3 Vox's to our house. One had a one-piece plug, the other two had the two-piece adapter style plug. The Vox's with the two-piece plugs, updated without issue. The Vox with the one-piece plug, started updating and then gave an error message (twice), however, the third time it updated successfully. No problems since then.

12-28-2011, 10:22 AM	#11
Cassiopeia Junior Member Posts: 2 Karma: 10 Join Date: Dec 2011 Device: kobo vox	I got my Kobo Vox yesterday. I charged it for 2hours before attempting the update. First of all it kept disconnecting me from the internet and giving me error messages. Once I finally got it to work, the update was very lose to finishing and yet another error message popped up saying storage was full. I have tried the factory reset a few times, it does not work. It just takes me to the welcome screen again, which did not reset, my internet wifi information is still there. HELP!

12-29-2011, 11:12 AM	#14
mr_nobody Evangelist Posts: 440 Karma: 26671 Join Date: Nov 2011 Device: kobo mini, nexus 7 (2012), kobo vox	I can barely understand their post (and I don't believe it is purely a language issue). Anyways, what I did understand did not strike me a credible.

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