07-31-2017, 11:08 PM
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#1 |
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Groupie
  
Posts: 167
Karma: 191418
Join Date: Mar 2015
Location: Crescent City, CA
Device: Fire Tablet 7"
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Overdrive "Account Cannot be Verified", on Fire Tablet 7
Hi all,
I'm trying to help my sister with her Fire Tablet 7, and she says she can't get into her Overdrive App because she gets the message "Account Cannot be Verified". Without me seeing her Fire, I can't figure it out. I have a tablet also, but I have not run into this issue, so far  Does anyone know what to tell her to do to get back into her Overdrive? Thank you much, Abby
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07-31-2017, 11:12 PM
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#2 |
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Just a Yellow Smiley.
Posts: 19,161
Karma: 83862859
Join Date: Jul 2015
Location: Texas
Device: K4, K5, fire, kobo, galaxy
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Let me see if there is anything in the fire sub-forum.
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07-31-2017, 11:14 PM
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#3 |
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Groupie
Posts: 167
Karma: 191418
Join Date: Mar 2015
Location: Crescent City, CA
Device: Fire Tablet 7"
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I think I found the answer Cinisa, she will have to request the "verification" email again from Overdrive. I found this info in the link below. I want to thank you so much for replying though. Let's see if this will work for her
https://help.overdrive.com/customer/...nt-?b_id=15211 |
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07-31-2017, 11:16 PM
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#4 |
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Bookaholic
Posts: 14,391
Karma: 54969924
Join Date: Oct 2007
Location: Minnesota
Device: iPad Mini 4, AuraHD, iPhone XR +
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Did she follow the steps to verify her account in the email that was sent when setting up her OD account?
https://help.overdrive.com/customer/...drive-account- |
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07-31-2017, 11:18 PM
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#5 |
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Just a Yellow Smiley.
Posts: 19,161
Karma: 83862859
Join Date: Jul 2015
Location: Texas
Device: K4, K5, fire, kobo, galaxy
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I didn't find anything. You are very welcome.
Oh and please call me cin or joy. Let me space my screen name for you. Cin is a joy. Been my screen name since back before _ were used. 1997. |
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07-31-2017, 11:23 PM
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#6 |
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Groupie
Posts: 167
Karma: 191418
Join Date: Mar 2015
Location: Crescent City, CA
Device: Fire Tablet 7"
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Ok Cin
and Anemic Oak, yes, we verified it as she's been using the Fire since I got it for her last Christmas. I can't figure out why she is being asked to verify it again. Maybe she clicked on something wrong as she really has a hard time with technology of any kind. I should have realized before I posted the question what the issue was, but I'm really tired tonight, and just didn't think it through. Every account you get online you have to verify pretty much
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07-31-2017, 11:25 PM
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#7 |
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Groupie
Posts: 167
Karma: 191418
Join Date: Mar 2015
Location: Crescent City, CA
Device: Fire Tablet 7"
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I will have to send her a link to ask Overdrive to resend the verification email because she won't be able to figure that out. I'm not sure I can, LOL, not tonight anyway. She may still have the email, but she won't be able to find that either
 She's 150 miles up the coast from me. Wish we were closer, sometimes
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08-01-2017, 12:09 AM
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#8 | |
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Just a Yellow Smiley.
Posts: 19,161
Karma: 83862859
Join Date: Jul 2015
Location: Texas
Device: K4, K5, fire, kobo, galaxy
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Quote:
I know the feeling on non-tech relatives. |
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| Tags |
| fire tablet 7, overdrive |
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